known issue 2F173/H on some sections of forum

[VOK]

We have had reports of this error a few times recently.

Can you advise?

[Jim M]

The error should be logged in detail in ACP -> Support -> System Logs. If you have any further questions, please let us know.

[SoloInter]

I get the same error : https://www.internazionale.fr/forums/topic/676-🇪🇸-liga-santander/

Error logs doesn't give more details : 

On 6/3/2024 at 5:50 PM, Jim M said:

The error should be logged in detail in ACP -> Support -> System Logs. If you have any further questions, please let us know.

 

[Marc]

Have you do anything on the site just prior to these starting to occur?

[Marc]

The error in question is simply a new permission error (the original poster here). 

Yours are different SoloInter. Thats showing there are no posts for it to show. The URL there, is it perhaps a specific page?

[SoloInter]

39 minutes ago, Marc said:

Have you do anything on the site just prior to these starting to occur?

No, our members find out this issue. We didn't do anything special. We tried to update today (there was a little optional patch) but nothing changed

 

23 minutes ago, Marc said:

The error in question is simply a new permission error (the original poster here). 

Yours are different SoloInter. Thats showing there are no posts for it to show. The URL there, is it perhaps a specific page?

You can go on the main category here : https://www.internazionale.fr/forums/forum/34-liga/ 

The topic who show this error is the first one " 🇪🇸 Liga Santander ", you can click on the topic or pages it's the same result.

[Marc]

11 minutes ago, SoloInter said:

No, our members find out this issue. We didn't do anything special. We tried to update today (there was a little optional patch) but nothing changed

 

You can go on the main category here : https://www.internazionale.fr/forums/forum/34-liga/ 

The topic who show this error is the first one " 🇪🇸 Liga Santander ", you can click on the topic or pages it's the same result.

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[SoloInter]

Done ✅

19 minutes ago, Marc said:

update these details by visiting your client area

 

[Marc]

Please double check those details. The htaccess appears to be correct, but the admin login is incorrect

[SoloInter]

14 minutes ago, Marc said:

Please double check those details. The htaccess appears to be correct, but the admin login is incorrect

Arrrg sorry; Better now ?

[Marc]

I have created a ticket for you on this, so we can look further into it