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Client Services

  1. Client Area Overview

    Your client area on our site, is your area in which to manage your client licences, interact with support, make any payments, and generally manage your account on the platform. Below is an overview of the various functions of your client area. Client Area Overview Manage Purchases (1) On first logging into the client area, you will see the "Manage Purchases" section. From the screenshot above, you can see there are 2 items present (one cloud and one self

  2. Getting Support

    We provide self-help, private ticket, and community-based support to ensure your Community runs as well as it can. If you ever have any issues that you cannot solve with the methods below, please ask. We are here to help! Health Dashboard The first step to obtaining support should always be from your AdminCP. If you log into your AdminCP and visit the Support location, this will take you to Health Dashboard Health Dashboard

  3. Billing

    This guide covers the various areas of our billing system, within our client area. Answering various common questions we are asked about purchasing items, and managing billing items such as addresses, credit, and payments. Orders Section Once you have logged into the client area, you will see there is an order tab in the menu, as shown in the screenshot below. Orders Every order/invoice that has ever been on your account, can be seen in this area. As you

  4. How to apply your own Domain or Sub Domain to a Cloud Community

    After purchasing your cloud community, or anytime you would like to change your domain or sub domain of your cloud account, you can see the below steps. Our cloud communities only support a Root domain (domain.com) or a sub domain (sub.domain.com) so one of these options would be your choice on selecting a url. (We do not support a sub folder of something like domain.com/mycommunity)    1. Using a root domain a. Set your name servers to the following, (this will use our
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