robbalvey

Thanks. That's very good information. Really I'm looking for a solution to take our Instagram story highlights and archive them on our site somewhere, either as a forum post or as some sort of blog post, but sadly, native videos do seem to be a huge issue and our updates usually include a number of quick, short videos, and having a bunch of YouTube embeds doesn't make a lot of sense either. Perhaps the cloud package and the gallery could be a solution for what I'm looking to do? 🤔

I hear you guys loud and clear, so I went to our social media pages, aka our actual followers, to get a better idea, and here are the results of the first 100 people.... So while yes it is great that the thumbnails showed up for 1/3 of the people that looked at it, it is still, at least in my option, a problem that the thumbnails don't work for 2/3 of the users. Once again, I'll ask the question... is there any way to at all to fix this to get that number closer to 100%? Is there someone I can pay to write a mod that will force those thumbnails to show for those browsers that are not showing the thumbnails? This is clearly an issue and I'm just looking for a solution, one that I am willing to pay for which could also in turn help others, I'm not looking for an argument. Thank you.

So I've done So I've done another test with only one video. I sent the link again to about 20 different people, all with a different variety of phones and browsers. The video thumbnail does not show up for anyone. https://themeparkreview.com/forum/topic/47662-test/ Clearly this is a problem. What can be done to fix this to ensure video thumbnails show up? Is there a way to force it somehow?

.

This is helpful. I'll do some more research with fewer videos.

Is this something that could be added as a mod? Right, but you have to understand where I'm coming from. You are now the ONLY person out of now 26 who have looked at the page and said the thumbnails work. I'm looking for a solution on how I can get closer to 100% of the people looking at the page for the thumbnails to work. Is something like that even possible if I were to have someone mod the forum?

Wow, so the video thumbnails are all working? I've now had about 25 people test it with all sorts of different phones and browsers and not a single one of them could get the thumbnails to work. How are you able to get it working?

For example on the desktop it looks like this: On mobile it looks like this: I've now tested on several phones. iPhone and Android. Different browsers, etc. Everyone gets the same results. Can anything to be done to generate those thumbnails on mobile like they do in the same browsers on the desktop?

Doing it now.

Is there someone I can pay to do this for me? I had initially paid IPB to set up my original forum but I don't seem to see that as an option anymore.

So I'm a little confused as I've never done anything like this. Do I need to download this file here: Which if I click that I get a file called "ips4.php" or do I need to go to the client area and download "Invision Community.zip" Thank you.

When I log into IPB and try to upgrade I get the following error: If I update my php to 8.0 and go to my forum I get the following error: Please help! I seem to be in an endless loop here. I cannot upgrade to the latest version because I need 8.0 and if I upgrade to 8.0 I cannot load the current version of the forum to upgrade! What do I do?

I'm having an issue where if I upload short video files directly into a new topic, when I view the topic on a mobile platform (I've tested Safari and Chrome) the video thumbnail does not appear. On my desktop browser it does. Is there a way to fix this? The topic in question: https://themeparkreview.com/forum/topic/47661-report-from-warner-bros-world-in-abu-dhabi/ Thank you in advance for your help.

Thank you. Who should I contact? Or have I already contacted the correct people sending an email to sales?

I'm trying to open a support ticket via the client area but I'm getting this message: Yet when I click that link to purchase I get this message: I'm pretty sure I've paid for the highest level of support possible from IPB but I just keep getting sent around in circles. I've sent an email to the billing department because that is the only email address I can find. Does anyone have an email address for support so I can try to contact them as well? Thank you.