Jonathan Cook

Hi Jim, To be honest, I'm considering giving up. These problems seem beyond me. My hosting provider has been helping me a lot - much more than I thought they would - but they haven't been able to solve it either. Are there any consultants/advisers/experts you would recommend? If so, would you mind pointing me in their direction? Hiring someone like that, who would be able to understand & solve the problem for me, might be my last hope for solving this. Thanks again for the help, Jonathan

Hi Jim, I'm still working with support at my hosting provider to try to get my forum working again. In regards to the upgrade that stalled (above), the hosting tech support "managed to fix the three files by restoring them from 3rd of September, now they match the Invision Community application version and the upgrade can be continued or stopped." But then he said he was seeing the following notice: - with options to "Go Back" or "Continue Anyway." On the one hand, ideally I'm not doing anything that's "not compatible with the core." But at this point, we don't know how to fix that. On the other hand, I don't really use Event in my forum. So if that would be disabled and would allow us to get back to a functional upgrade, I'd be fine with that. If you have a recommendation for us at this point, I'd appreciate it. Thanks again. Jonathan

Thanks again Jim. I'm checking again with my hosting provider to see if they can help me with the upgrade. Given the multiple issues I'm now wrestling with, I wanted to ask: Would one option be to just install a fresh version of the forum and basically start over? Would I be able to import the data (users, threads, etc) from the earlier forum into it? Eg, instead of the forum being at xyz.com/forums, would I be able to just start fresh at xyz.com/forums2? Best, Jonathan

Thanks again, Jim. During the process of trying to fix the above, I decided to upgrade. (Maybe not a good decision amid everything else.) During the upgrade process, I was blocked by Sucuri. I changed the settings for Sucuri, & restarted the download. When I resumed the download, I got the attached error. I went to my hosting provider (SiteGround) to check on these, manually downloaded Invision, found these files, and manually uploaded them. Then I got the same error. Since it said "If you are sure the files have been uploaded correctly, make sure the permissions are set correctly on them," I went back to my hosting provider to look at the permissions. So, my question now is, what are the "correct" permissions? When I look at install > lang.php, for example, I can see that my "Permissions" for that are "644." Should I change that? I have no real idea what any of this means, by the way - I'm clearly not good at this stuff. So I really do appreciate the help. Sorry for the trouble & needing so much handholding. Best, Jonathan

Thanks Jim. I agree - I'm sure the software itself works fine. I'm sure there's something strange with my unique situation that's causing the problems. I've been working with my hosting provider to try to fix it. We've tested things, disabled various plugins, etc. Still trying to crack it. The Technical Support Supervisor I'm working with at my provider (SiteGround) asked if there was a way to download a default installation of Invision Community, & advised that I try reinstalling it to a different subfolder on my server. That would allow us to see if it would give us a the same error, or if it would fix it. Would you also recommend that route? If so, do you know where I could find a fresh install? Thanks again & all the best, Jonathan

Hoping someone can help me with this. I set up my forum several years ago, & everything worked totally fine. I never got a ton of traffic, but the forum itself worked fine. Now, the forum is basically gone. When I go to the url where the forum once lived, I now get a "Sorry! That page doesn't seem to exist." I haven't fallen behind on my billing (that I know of), or deleted it (that I know of), or anything else. If I had to guess, I'd point to two possible options: * I fell behind on upgrading the forum & basically ignored it for a long (since it seemed fine & I wasn't getting much activity.) Maybe that caused problems. If so, not sure what to do now. * When I log in to admin, I see an error message that "Maintenance Tasks Not Running...it is recommended that you set up a cron or a web service..." Setting up a cron or web service is beyond what I'm capable of technically. Not sure if this is what's causing the entire board to have disappeared. There's plenty I don't know about all this, so I might have easily done something I shouldn't have, or not done something I should have. That said, here I am. Any help or suggestions would be tremendously appreciated. Thanks in advance and all the best. Jonathan

Thanks Joel/Paul. I did reach out to support. They said I should talk to my hosting company. "We would not assist with uploading of files on a self-hosted solution." I'll probably reach out to one of those providers. Thanks again.

Hi. I've run into some problems with a self-hosted Invision setup that was working fine until recently. It's probably simple for someone who knows what they're doing. Basically, an upgrade got interrupted, mid-process, and now the entire forum has stopped working. If you're a consultant and would be interested in helping me tackle this, I'd appreciate it. Please send me your hourly rate and any reference information that you think might be helpful. Thanks, Jonathan jooonathan@yahoo.com