PromoPoker

Ok, shoot me for asking too much. <_<

Ticket #609227

My last opened ticket, it was opened yesterday in the morning. This is where all this frustration comes from, when something is not working i am blocked in my development procedures.

Ok, i exagerated, so if i wait 30h+ it`s ok?

More than 30h passed since i opened my last ticket. I`m aware there`s always the GMT difference , but still, it is too much to wait. Regarding the 608369 ticket, i remember i waited a lot and when you replied with that disclaimer i just closed the ticket, didn`t want to wait another day.

I don`t know if this is happening only to me or not, but everytime i open a ticket i receive a response in not less than 48h. It is very frustrating when i have some little issue that can be fixed in 5 min and i have to wait 2 days for an answer. Usually i resolve it myself after some research. You definitely have to review your support service, isn`t this why i pay 25$ every 6 months?