Hi all

I went to upgrade my website today however it seems my server provider had not upgraded to php8.1 and the upgrade became stuck on an error.

I contacted server provider and they have upgraded to php8.1 but my upgrade is still stuck and the website is down.

Any advice on how I can restart/reset the upgrade?

If the newest IPB files are already downloaded, you can just run yourdomain.com/admin/upgrade. If it says everything is already updated it may not have downloaded the files properly. If that is the case, you can download a fresh set of the newest files from the client area and then run the same upgrader above. 

Hi Randy

I went to yourdomain.com/admin/upgrade and the upgrade is stuck on the same error.

I downloaded the latest client and used yourdomain.com/admin/install in my browser however I was taken to the same upgrade page which is stuck on this error.

Error below 

Run that on your server. Are you missing any required modules from the upgrade to PHP 8.1?

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

I have completed what I can, but I still have the same issue, the upgrade is stuck

 

Please check the admin CP access as these are incorrect. We will also need the ftp details populating completely