Tigran Grigoryan Posted April 2, 2022 Posted April 2, 2022 When you try to delete a message that is on moderation, I receive a message that the topic is not found. How to delete this message?
Jim M Posted April 2, 2022 Posted April 2, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
Jim M Posted April 2, 2022 Posted April 2, 2022 The given topic which that is a part of is archived but the post was added after the topic was archived. Do you have any third party items which may add posts like this? If so, this may be causing an issue.
Tigran Grigoryan Posted April 2, 2022 Author Posted April 2, 2022 6 minutes ago, Jim M said: Do you have any third party items which may add posts like this? No. And this happens not the first time and not only on this license.
Jim M Posted April 2, 2022 Posted April 2, 2022 Please be advised I have transferred this to a ticket so that we can take a closer look at this for you. You will receive further communication via email.
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