Howard L Martinez Posted November 2, 2019 Share Posted November 2, 2019 hi, the user who register in my forum i see from few days the confirmation mail is not going to gmail and outlook domain first i check with https://www.mail-tester.com/ and the score is very low, so i ask my hosting to fix this score but when they fix the score it https://www.mail-tester.com/test-nsrno 7.5 out of 10 but still the user with gmail and outlook didn't receive the email i test from admin panel to send to gmail but its not going to gmail any one help me , i did face this issue before but when i add records and make good score in mail-taster gmail start receiving emails but this time i don't know whats going on any one please suggest any thing ...! Link to comment Share on other sites More sharing options...
Lucas James Posted November 2, 2019 Share Posted November 2, 2019 Few questions: Is your forum on a Shared web hosting, or a VPS/Dedicated server? Is it using a Shared IP or a Dedicated IP? Which mail delivery method you're using – PHP, SMTP or SendGrid? Is your web server blocking any outgoing SMTP connections/ports, or enforced with any firewall rules or advanced anti-spam modules? Is your Outgoing Email Address allowed to send Emails? Whether the mail sending issue is with Gmail/Outlook, or with others/all? What show up in the Email Error Logs? Link to comment Share on other sites More sharing options...
Howard L Martinez Posted November 2, 2019 Author Share Posted November 2, 2019 1. vps 2. dedicated ip 3. php 4. don't know 5. yes 6.gmail/outlook 7. no error in email error log 43 minutes ago, Lucas James said: Few questions: Is your forum on a Shared web hosting, or a VPS/Dedicated server? Is it using a Shared IP or a Dedicated IP? Which mail delivery method you're using – PHP, SMTP or SendGrid? Is your web server blocking any outgoing SMTP connections/ports, or enforced with any firewall rules or advanced anti-spam modules? Is your Outgoing Email Address allowed to send Emails? Whether the mail sending issue is with Gmail/Outlook, or with others/all? What show up in the Email Error Logs? Link to comment Share on other sites More sharing options...
Lucas James Posted November 2, 2019 Share Posted November 2, 2019 Try with Gmail SMTP: SMTP Host: smtp.gmail.com SMTP Protocol: SSL/TLS SMTP Port: 465/587 SMTP Username: your Gmail/Gsuite email SMTP Password: your Gmail/Gsuite password Make sure: Port(s) 465 or 587 are not blocked Less secure apps is Enabled: https://myaccount.google.com/lesssecureapps Link to comment Share on other sites More sharing options...
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