Hello,

I think that the Client Area should gets some love soon too.

Few of my suggestions;

[*]Fewer links [*]Better categorized [*]TinyMCE on ticket-editor [*]Display various information on the frontpage (Name, products, tickets sent, ticket awaiting reply, statistics, etc.) [*]Bug: The success image when you login has a Success-text displayed. Maybe apply text-indent: -9999px [*]Remove the transition to new website. Isn't it moved already?
Birger :)

Birger, we don't need BBCode or HTML in tickets. No TinyMCE. Seriously. And why TinyMCE specifically. Is this going to be like that time you told Stardock to use InstallAware for everything?

I had no intention to provide any pointless suggestion. If so, feel free to delete this thread.

I agree with MindTooth. Some of those suggestions seem pretty reasonable. I don't mind not using TinyMCE. It's nothing important really. IMHO, we really don't need it. But the last suggestion is a must, really. The site has been moved for quite some time now.

Donald

[quote name='MindTooth' date='28 November 2009 - 02:52 PM' timestamp='1259376772' post='1882979']
I had no intention to provide any pointless suggestion. If so, feel free to delete this thread.


No no, that's the only one I disagreed with. The bug with the status text is minor and not really annoying, same with the "please bear with us if you see display difficulties in our 2 year old site". But categorisation could do with a bit of an overhaul.

The dashboard idea is definitely something I could get behind too - there's way too many clicks to most things, so it'd be handy to log in and go "oh, I need to renew blog. and my ticket has a reply".

An interface overhaul for the client area is something on the horizon. We've also been considering changes to the ticket system (for example to support attachments).

If anyone else has ideas for the client area, now is the time to share :)

Wow! Someone negative'd my post! That's f*d. My post wasn't anything negative at all. What a load of crock.

Back at 0 ;)

Well, IMHO, it shouldn't been negative'd at all. There was nothing bad/negative/non-helpful about it. I was stating an opinion about your ideas, except TinyMCE. It doesn't bother me to have the need. I just care about posting a support ticket with words! :lol: *TBH, I think it was Mat :lol:*

It's just a number guys, don't let it get to you ;)

I know, I was playing around. That's why it's in asterisks. lol

[quote name='Nuclear General' date='29 November 2009 - 06:50 AM' timestamp='1259434248' post='1883124']
*TBH, I think it was Mat *


Nah. I don't really click minus much. I don't really click plus much either, but meh.