sunrisecc Posted October 23, 2009 Posted October 23, 2009 Either starting a new ticket or an Invision update to a ticket has not produced any email notifications in the last two days. A new ticket today which I created successfully and a reply to a previous ticket by Invision yesterday produced no email notifications.
axlrose Posted October 23, 2009 Posted October 23, 2009 I also noticed this. It's been like this since at least October 10th. I wish they would reactivate it as it helps me respond faster when a response on my part is needed.
sunrisecc Posted October 23, 2009 Author Posted October 23, 2009 You are correct. The ticket I opened this AM was replied to (and fixed) in less than an hour. Good thing I was checking each hour.
Management Lindy Posted October 23, 2009 Management Posted October 23, 2009 Sorry for the inconvenience, folks - we're investigating this now. Thank you for bringing it to our attention.
sunrisecc Posted October 23, 2009 Author Posted October 23, 2009 Just received all the missing emails. Thank you Lindy.
Management Lindy Posted October 23, 2009 Management Posted October 23, 2009 Sorry for the delay. The exchange server and client area/admin system decided they had enough of each other. :) All should be well now, but please note if you have any further issues.
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