Charles Jefferson

Hi Jim. Thanks for that information. Is there a way to revert the upgrade if it causes issues?

Hello! I am writing regarding an issue with opening attachments posted on our InvisionCommunity. We discovered earlier this week that when people tried to open the attachments, they instead displayed this error message: "Sorry! We could not locate the item you are trying to view." The error code is 2S328/2. To try and address the issue we tried clearing system caches, but that did not fix the problem. I also see that version 4.7.19 is now available to be installed and that the issue might be fixed in the upgrade, but when I started install, it said that 3 custom resources may need attention: Default Uconnect 2.0 English (USA) It says to refer to custom authors of these resources for compatibility information, but I am unclear on how to do that as the author is no longer employed with our organization. As both the Default and Uconnect 2.0 are listed as our themes, I do not want to risk our InvisionCommunity malfunctioning in this upgrade process. My questions then are: Can you please help me check for compatibility before the install? Is there anything else besides the install that needs to be done to resolve this error with attachments? Thanks!