GDPR & EU Hosting - Third Country IPS Support

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Posted March 22, 20232 yr

Hi,

Does IPS use 'limited cloud' EU-based service centre for EU hosted communities? Or does IPS use an outside support centre to access the EU-based hosting?

Thanks.

Solved by Matt

March 23, 20232 yr

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March 23, 20232 yr

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Solution

To be clear, data is not transferred from EU to US servers to troubleshoot issues on your community.

People geographically located in the US may troubleshoot issues via the AdminCP, but we do not move data from EU to US servers to do this.

I can't think of a reason we'd need to transfer PII out of EU and into US servers, even if we need to repair data or tables, etc.

The article is a little confusing when it says: “Support access for persons in a third country to data in data centres in the EU also constitutes a third country transfer.”

I think this means that someone in the US who needs to copy the data to a local data centre to work on it would fall foul of GDPR, but we do not operate like that.