Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 32.9k posts
- 8 followers
Problems related to your server or other classic, self-hosted edition issues.
22,897 topics in this forum
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- 2 followers
- 6 replies
- 1.2k views
My site is extremely slow (10s to load a page when it ends up loading) or just plain down right now.
Last reply by My Sharona, -
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- 2 followers
- 4 replies
- 487 views
I checked the status report and everything looks fine: https://status.invisioncommunity.com/statuspage/invisioncommunity/1115881 And yet I can no longer see who's watching a forum or a topic, or who's typing in real time on my forum?
Last reply by David N., -
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- 1 follower
- 6 replies
- 229 views
For course quizzes you can globally set a "Passing Score" which can be any number greater or equal 0. But how does that affect the course quizzes? Our course quizzes usually have like 5 to 15 questions and we score 1 point per question. So the users can get between 5 and 15 point. I want them do pass the quiz if they answer 75% of the questions correctly. So I've set the "passing score" to 75 but I don't know if that's the way it's meant to be, because it says "score" not "percentage" and the users can't even get 75 points if he answers 100% correct. Also It would be hard to make all the quizzes in a way that all answers always sum up to the exact same tota…
Last reply by Marc, -
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- 4 followers
- 23 replies
- 1.5k views
Very slow this morning. Hope it gets sorted soon.
Last reply by Gary Lewis, -
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- 3 followers
- 17 replies
- 333 views
hello paypal seems to only be authorizing payments on invision community instead of capturing the payment and i dont see anywhere to change this example of invision only authorizing payments where i have to capture myself manually this is captured payments automatically where i dont have to manually accept each payment please look into this and solve it the processor should be capturing payments not just authorizing
Last reply by Marc, -
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- 2 followers
- 19 replies
- 2.8k views
I have been getting a lot of these errors recently.
Last reply by Marc, -
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- 1 follower
- 5 replies
- 353 views
some time ago the clubs were going. now it gives me an error
Last reply by Marc, -
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- 2 followers
- 8 replies
- 1.1k views
Hi There, Getting really slow response time or sometimes this message: Can you please check it out? Thank you.
Last reply by Marc, -
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- 4 followers
- 2 replies
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In firefox, pressing enter twice does not break out of quotes. This did used to work, and still does on Chrome, although I'm not sure why it did given the code involved was last changed 4 and 10 years ago in ipsquote and ckeditor respectively. It seems to be because the regex that removes the bogus <br/> does not account for the type="_moz" attribute that is added when running in firefox. Here's a fix that seems to work for me: diff --git a/applications/core/dev/ckeditor/plugins/ipsquote/plugin.js b/applications/core/dev/ckeditor/plugins/ipsquote/plugin.js index b26116dd..9404a002 100644 --- a/applications/core/dev/ckeditor/plugins/ipsquote/plugin.js ++…
Last reply by Como, -
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- 4 followers
- 29 replies
- 2.5k views
My site was down for the past 10 minutes. This is the same issue I (and others on the Invision Cloud) have reported many times before. When my site is down, I check and this site is down as well. I can't stress enough how fixing these reoccurring Invision Cloud server issues really need to be Invision's highest priority. Moreover, as in prior instances of my site being down, the issue are tracked at https://status.invisioncommunity.com/ as issues affecting only invisioncommunity.com, and 100% of uptime which is clearly incorrect when my site was down for the exact same amount of time.
Last reply by Marc, -
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- 2 followers
- 7 replies
- 696 views
I am getting this when I go to enter the Alpha 5 club.
Last reply by dmaidon1, -
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- 3 followers
- 11 replies
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I've been using the record widget for at least 6 months with no issues. Beginning yesterday the widget is not working - it shows on the edit of the page, but when you finish the page it's not populating. No updates on the site, I'm totally baffled. How do I get this to show properly again? I don't see it as an option either on the left side where all the widgets you drag and drop are located either. Am I using something that was discontinued? What can I use moving forward?
Last reply by Marc, -
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- 2 followers
- 4 replies
- 267 views
Some users' forum accounts are being deleted in our system. There is no request for deletion from the users, and the administration is not deleting the account. What could be the reason for this? We could not find any records.
Last reply by Marc, -
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- 1 follower
- 13 replies
- 413 views
Many things are not working on the site, surely after the update also because no other changes have been made. The form on the homepage does not work, as well as the search, i'm unable to changhe language and everything related to Javascript, Jquery, ecc. Repetitive errors in log: I noticed these errors in the console:
Last reply by modman, -
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- 2 followers
- 6 replies
- 374 views
Since a recent update (can't say which exactly), the RSS Feed Imports are not working. Existing feeds are still working, but when you add a new one - no matter what you do or what feed it is, it just says: No entry is made in the System Log either. We have tested this with existing working RSS feeds by setting them up again, and get the above. We have also tested with known and checked RSS feeds - no matter what the error is the same.
Last reply by Pescao6, -
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- 1 follower
- 2 replies
- 450 views
Just updated to latest version and people can't reply, admin search not popup results and don't work search, other things broke down for communicating... We are paying for license 10+ years and can't get even direct help when such things happen..
Last reply by Pescao6, -
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- 9 followers
- 130 replies
- 9.9k views
Hi all, We have a problem on our phorum - some of the pictures taken with an iPhone and uploaded directly, are disoriented. now I read the thread attached. Is there a proper intuitive solution to this problem where I don't need to educate members? Thanks.
Last reply by teraßyte, -
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- 3 replies
- 348 views
Someone on my site brought this to my attention, if I've posted in a topic the icon next to the title has shown as a star but since upgrading on topic list, it shows as a circle, even though it shows as a star on new content. Screen Recording 2024-08-15 at 17.32.16.mov
Last reply by Matt, -
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- 1 follower
- 1 reply
- 287 views
lots like this plus many others🤔
Last reply by Marc, -
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- 2 followers
- 8 replies
- 402 views
1C287/2 Вы используете PHP версии 7.4.33. Вы должны использовать версию 8.0.0 или выше. Вы должны связаться с вашим хостинг-провайдером или системным администратором для обновления. Website on php 8 not working. And many bags in forum , kindly ask support to update. As attached file. log1 (2).txt
Last reply by Pescao6, -
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- 1 follower
- 1 reply
- 222 views
Hello, when i try to change and save this value, after returning back to this settings it keeps unchanged 😐
Last reply by Marc, -
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- 2 followers
- 12 replies
- 853 views
I'm getting the following error when trying to upgrade to the latest build. Any suggestions as to what I need to tweak to overcome this? Row size too large. The maximum row size for the used table type, not counting BLOBs, is 8126. This includes storage overhead, check the manual. You have to change some columns to TEXT or BLOBs /home/saw7z54jegas/public_html/applications//setup/upg_/queries.json - query #5
Last reply by Marc, -
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- 2 followers
- 1 reply
- 264 views
Our forums were getting this error a few minutes ago and we had problems on Sunday during the NFL games. This happened a lot last year on game day. Is there anything we can do on our end to make things more reliable? Our users are getting frustrated.
Last reply by Marc, -
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- 7 followers
- 13 replies
- 1.2k views
Why is this site saying my install has a vulnerability?
Last reply by Randy Calvert, -
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- 1 follower
- 2 replies
- 587 views
Hi, We have had to disallow Hotmail addresses for the timebeing as it seems they keep blocking entire subnets for our hosting provider. (Digital Ocean) I want to change the messaging end users see in relation to this when they try to join as to be more helpful but it appears there's no language translation options for "Please specify an alternative email address" - Any ideas? Ideally I don't want to modify the theme templates as it could easily be forgotten about during future upgrades etc. Thank you
Last reply by Daniel F, -
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