Technical Problems
Run into an issue and need help from the Invision Community Team?
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Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Problem with SQL query that takes a long time to execute
- Last reply by Prank,
22,947 topics in this forum
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- 1 follower
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- 182 views
When users attach a pdf document to a post, no other user can view that document except the uploader. All others, when attempting to access, see the following... "This attachment is not available. It may have been removed or the person who shared it may not have permission to share it to this location." I checked permissions for the group the users are in and I'm not seeing anything regarding ability to download or view pdfs. Images work fine. Does anyone have some guidance on this? Thank you for your time
Last reply by dtwood01, -
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- 1 follower
- 2 replies
- 153 views
On one of my sites, this is what a profile field looks like, and it's required on registration (I cannot find how I did that). On the site in question, I don't see the show on registration option. Is it a setting?
Last reply by Square Wheels, -
These functions are setters for changing the members primary and secondary groups. When used they do not clear the internal $this->_groups variable which is an internal class cache of the groups the member is in, so subsequent calls which use that cache, such as inGroup() return stale data. I'm experiencing this issue when running code in the MemberSync onProfileUpdate extension. During that extension i'm trying to sync some of the members groups to a 3rd party system but my calls to inGroup() are giving the pre-save data rather than the post-save data. Simply clearing the internal cache variable within set_member_group_id & set_mgroup_others will fi…
Last reply by Marc, -
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- 1 follower
- 4 replies
- 192 views
How do I report a vulnerability? For obvious reasons I dont want post it here. I sent private message to @Marc 2 days ago, but did not got response.
Last reply by RangeMachine, -
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- 2 followers
- 5 replies
- 274 views
Settings > Web App > Icons & Images tab is timing out while saving and giving a 504 error page. Tried for 5 times with GIF icons of 512x512, 977 KB and got the exact same timeout and error page. However, the Manifest tab is getting saved fine.
Last reply by Marc, -
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End of life 1 2
by John McKee-
- 1 follower
- 31 replies
- 683 views
We are getting this message . BUT we have also been told that we CANNOT upgrade to higher PHP as it would damage our forum site, told this by our hosts https://www.inmotionhosting.com/. Anyone else having this issue, we are scared to move up to php 8.0 in case we lose our forum, any help would be appreciated.
Last reply by Marc, -
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- 2 followers
- 23 replies
- 471 views
Searching for "aviation" doesn't find the topic titled, "Aviation facts". Search for "feats" is not finding the below topic but finds the same topic using "reels" in the title - "Risky feats and stunts for reels and views!"
Last reply by WebCMS, -
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Trying to log into admin area https://thelabelmachine.com/forums/admin See more detail here https://www.loom.com/share/88a6941973b14080beae862153ed26ac I recently moved to the new subscription model - could it be related to that?
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 192 views
All requirements are met, trying to install beta 2 and getting this error every time I attempt to install.
Last reply by Esther E., -
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- 1 follower
- 21 replies
- 834 views
tested resetting passwords due to a large number of the same complaints within an hour password links saying they are invalid. There is no errors in the logs and the link does go to the correct place with a correct key, but just gives the same error even on accounts with admin access.
Last reply by Marc, -
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- 1 follower
- 2 replies
- 173 views
Hi, We just upgraded our forum to the latest version and are now having issues with image display, also missing fields when creating or editing posts - examples in the screenshots below... Anyone familiar with this issue and how we might resolve it? Thanks in advance!
Last reply by KiteLife, -
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- 2 followers
- 15 replies
- 721 views
My forum stats have reduced since upgrade? Before And now after upgrade
Last reply by Stuart Silvester, -
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- 1 follower
- 3 replies
- 197 views
Hi, We've experienced an intermittent problem for a long time now. It seems so random and we just can't get to the bottom of it. Users complain that they are experiencing either being logged out of the community even though they are logged in. They often say that they experience a warning saying' you do not have permission' - again randomly to just some areas of the forum, sometimes just their own posts or responses but they can access posts by other members. They get this error code from time to time 2F173/H. Typically we've rarely been able to replicate this error. Stuart from WordPress SSO recommended this "You could also look at whitelisting al…
Last reply by stoo2000, -
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- 1 follower
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- 173 views
Hello, I have a problem with icons on the forum. Squares appeared everywhere after changing the forum domain. I reset and assigned a new link in ClientArea and cleared the cache in the help panel. Anyone have an idea?
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 177 views
Requests are getting blocked for over an hour on Search, pasting Twitter, YouTube links etc not getting embedded The link could not be embedded because of an unexpected error: error: 403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront (CloudFront) Request ID: IjjjbiUc2GVemGOTMy2…
Last reply by Jim M, -
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Good afternoon everyone! When does the problem arise: 1. When a user attempts to download their personal information through their profile settings on the forum this error appears: 2. When trying to download a user's personal information inside their profile via the admin panel using the "Download personal information" button this error appears: Important: this error does not appear on all user profiles. Upon detailed study of the code, it was discovered that this error occurs when accessing this table "core_pfields_content". That is, those who do not have an entry in this table, for them the error occurs (bu…
Last reply by Marc, -
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- 2 followers
- 10 replies
- 326 views
Somehow my imageproxy folder is 12GB. What's stored in this folder i.e just jpg's? Anyway, I can trim it without impacting content? Thanks
Last reply by AlexJ, -
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- 2 followers
- 17 replies
- 872 views
If I edit an item in Menu Manager, it "greys" it out and won't publish it. Also, if I add a new item, I need to publish it before I can move it around. Hopefully, you can see both items in this video. https://www.awesomescreenshot.com/video/23484755?key=b9884d81460a76b2f30fdb18f185b61f
Last reply by Square Wheels, -
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- 3 followers
- 8 replies
- 967 views
When I try to upgrade my site, I get this "There are no applications available to upgrade" error. I still get the upgrade banner on the site though. My sites frequently have issues updating. Last time Jim M had to do something behind the scenes. Could an Invision support person help me, please?
Last reply by Marc, -
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- 1 follower
- 2 replies
- 238 views
Hi folks, My host (who i'll leave nameless) was migrating some data and we didn't have full backups of the forums beforehand but have had new content since so don't want to ask them to restore that from the old source and overwrite but in the process, I've been stuck with an announcement that still has a banner showing, but does not offer me a way to remove it (I have looked in ModCP at announcements and it is not listed. I'm curious what I need to get done to actually clear this issue. In the modCP this announcement is no longer listed, so what I'm looking for is to ask is there a way to clean this remnant from the database safely so the bann…
Last reply by Marc, -
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- 2 followers
- 1 reply
- 207 views
In places where there are multiple content items displayed together, such as an activity feed, some items' images get grouped together in the lightbox, while others are are isolated. This is because in ips.core.lightboxedImages.js::addOrUpdateWrappingLink, `self` has not been defined within } else if( !closestLink.length ) { image.wrap( $( '<a href="' + imageSrc + '"' + " title='" + ips.getString('enlargeImage') + "' data-fileId='" + fileId + "'data-wrappedLink data-ipsLightbox data-ipsLightbox-group='" + self._random + "'></a>" ) ); } and thus falls back to globalThis.self, which doesn't have an _random attribute, so the attribute gets set to …
Last reply by Marc, -
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- 1 follower
- 8 replies
- 257 views
Hi, we would like to manage the DNS through Cloudflare. Cloudflare automatically scans DNS records, but we want to ensure they are correct. Where can we view them?
Last reply by Marc, -
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- 2 followers
- 3 replies
- 226 views
Suddenly started happening, not sure of the cause. Any suggestions? #0 /home/xxxxx/public_html/system/File/File.php(402): IPS\_File::validateUpload() #1 /home/xxxxx/public_html/system/Helpers/Form/Upload.php(755): IPS\_File::createFromUploads() #2 /home/xxxxx/public_html/system/Helpers/Form/Upload.php(309): IPS\Helpers\Form\_Upload->processUploads() #3 /home/xxxxx/public_html/system/Helpers/Form/Editor.php(770): IPS\Helpers\Form\_Upload->__construct() #4 /home/xxxxx/public_html/system/Helpers/Form/Editor.php(187): IPS\Helpers\Form\_Editor->getUploader() #5 /home/xxxxx/public_html/system/Content/Item.php(5050): IPS\Helpers\Form\_Editor->__constr…
Last reply by Marc, -
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- 2 followers
- 10 replies
- 517 views
I hope this is in the right place.. Hi, my account was hacked and all my details were changed.. I can't change my email or username. I would appreciate it if you changed it for me as soon as possible to <email> as it always was
Last reply by Marc, -
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- 2 followers
- 3 replies
- 252 views
Our site is served from www.brfcs.com and also just plain brfcs.com ... this causes an issue for a few users with the sheer size of some of the cookies that advertisers set (it's the consent ones mainly, they're massive! Can I set `COOKIE_DOMAIN` in my constant.php to force the domain to always be just `brfcs.com` ? The www subdomain should pick up it's cookies from that too shouldn't it?
Last reply by stu_m, -
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