Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 32.9k posts
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Problems related to your server or other classic, self-hosted edition issues.
22,897 topics in this forum
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- 1 follower
- 2 replies
- 467 views
This is a little issue, but it bugs me, why the sidebar is not aligned at the top, its slightly lower. I should be at the same height as the blue button but its not. There are no other sidebar widgets above the Euro 2024 widget. Thanks in advance.
Last reply by boro_boy, -
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- 4 followers
- 12 replies
- 984 views
Good afternoon, Does anyone have any ideas why I can't upgrade in the admin panel like I could in previous versions? It wants me to do the upgrade manually.
Last reply by Gary, -
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- 1 follower
- 3 replies
- 274 views
I've encountered a bug in the commerce application whereby a user can generate a renewal invoice for their current active product, then change their renewal term after generating the invoice. Upon paying the invoice the amount paid is that of the original renewal, but the renewal term is whatever the user changed it to. So for example. Let's say I generate my renewal incvoice for 1 day at £1. Before paying it, I can change my renewal term to 30 days for £30. I then pay the invoice for £1 but the renewal term given to me is 30 days. I therefore got £29 worth of product for free. This also works inversely.
Last reply by Marc, -
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- 2 followers
- 2 replies
- 355 views
Hello, I'm using the latest IPS version, 4.7.17, and my store supports two different currencies, USD and EUR. Before the update, when we pressed this currency toggle, it changed the prices to either Euro or USD. However, I've noticed that after the 4.7.17 update, it only works on the store's front page, which is "https://somedomain.com/store". It does not work on the store's category pages (e.g., https://somedomain.com/store/category/someproduct). When I click that button on store category pages, it does not happen anything. I remember that this function used to work on the store category pages as well (actually, it would redirect to the store's…
Last reply by Marc, -
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- 1 follower
- 2 replies
- 351 views
I am an administrator of a forum, and I want to get notification of reported content sent to my email. Currently, when somebody reports content, it comes up in the community under the reported content icon. But I am not always logged into the community. I tried to change settings in the Account Settings area, but I could not select Email in two of the settings. How do I remedy this? Thank you.
Last reply by braymond64, -
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- 1 follower
- 4 replies
- 231 views
I am getting the following repeated error.
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 288 views
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 328 views
Looking at Google analytics, we see a drop off in user activity, however in the form stats, we see an increase in guest activity, especially in the last few months, which is opposite in Analytics. Is there something that Analytics may be missing, or is the reporting in the forum off? Attached are stats for the same period.
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 490 views
With CiC hosting, when you have a large number of menu items in the Menu Manager of the ACP you can no longer reorder them. When you attempt to reorder the menu items, the UI updates as expected, but upon reloading the page the items are in the same place. Using developer tools, we can see that the hosting environment is returning a 414 URI Too Long error message. This is because the menu items and positions are pushed into the GET query string, rather than being submitted via POST.
Last reply by Ryan Ashbrook, -
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- 2 followers
- 7 replies
- 727 views
Setting up an education app with Commerce that collects from students and pays out teachers for lessons. Payments for lessons work as expected. When I try to test withdrawals for the teachers I get the below message. A configuration or server error has occurred 1X200/1 Authorization error occurred. I have the same PayPal Client ID and Secret password for Withdrawals and Payments ACP > Commerce > Settings > PayPal
Last reply by John Horton, -
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- 5 replies
- 383 views
TypeError: Unsupported operand types: int + string (0) #0 /var/www/563514d3-8ae0-4e69-a562-14d8a16e05cb/public_html/system/Dispatcher/Controller.php(107): IPS\core\modules\front\system\_warnings->actionAjax() #1 /var/www/563514d3-8ae0-4e69-a562-14d8a16e05cb/public_html/system/Content/Controller.php(50): IPS\Dispatcher\_Controller->execute() #2 /var/www/563514d3-8ae0-4e69-a562-14d8a16e05cb/public_html/applications/core/modules/front/system/warnings.php(42): IPS\Content\_Controller->execute() #3 /var/www/563514d3-8ae0-4e69-a562-14d8a16e05cb/public_html/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\front\system\_warnings->execute() #4 /var/www/563514d3-…
Last reply by Jim M, -
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- 1 reply
- 293 views
I added a new Full Member group (ID 14) some time ago and restricted what new members can do, automatically advancing them to the Full Member group once certain goals are hit. Mainly a way to slow down spammer by limiting their options on joining. I am trying to track down why my forum stalls for up to 15 and up 30 seconds on random events. Had Invision look into one obvious error. Doubled my self-hosted memory. Still getting these odd pauses, so I'm looking for configuration errors. It seems like my troubles started when I added this new member group. I just saw that it is not in the conf_global file which has: $INFO['banned_group'] = '5'; …
Last reply by teraßyte, -
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- 1 follower
- 4 replies
- 395 views
I've rebranded my website to a different URL. When I go to change my license it says the install is still on my old website. Any thoughts how to fix?
Last reply by mwcboard, -
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- 1 follower
- 6 replies
- 464 views
The text content in the widget is empty/lost while editing the widget in Admin mode in the frontend. Anything related to this? Using 4.7.17 on CiC
Last reply by Jim M, -
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- 1 reply
- 509 views
Although other end points are working, this end point does not: https://www.xxxxxxx.com/community/api/downloads/categories?key=xxxxxxxxxxxxxxxxxxxx This is the result: { "errorCode": "EX0", "errorMessage": "UNKNOWN_ERROR" } Permissions for the end point for this key are enabled. All other end points I have tested worked as expected, including downloads/categories/{id} Invision Community v4.7.5
Last reply by Daniel F, -
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- 16 replies
- 671 views
I am seeing these in the system log. The page itself looks fine but topic is missing and this displays instead: [[Template forums/front/topics/topic is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] Restoring the Default Theme has the same result. From the System Log: The log entry was triggered by a guest (Guest) 1 hour ago The URL of page the error occurred on was https://www.detectorprospector.com/topic/xxxxxxxx (deleted so as to not generate more errors) TypeError: array_keys(): Argument #1 ($array) must be of type array, int given in /usr/home/hersch/public_html/d…
Last reply by Jim M, -
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- 5 followers
- 20 replies
- 1.7k views
Hello, I've already used the search but couldn't find anything that helps me. Is there a possibility of branding free at forum? If yes, how much does it cost? Kind regards, Wiebke Wagner now i found it
Last reply by Andreas Grace, -
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- 1 follower
- 5 replies
- 387 views
It is displaying this on CiC - block_newsletter_signup
Last reply by WebCMS, -
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- 4 replies
- 396 views
We've set up Stripe with various payment methods and updated to the latest version. Most payment methods seem to be working fine but the WeChat payment method is not. Once the invoice is created and the customer pays there is no transaction that ever appears on the IPS side despite successful payment appearing on Stripe.
Last reply by Randy Calvert, -
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- 2 followers
- 8 replies
- 496 views
Hey, so perhaps a dumb question, but I'm setting up Subscriptions on my forum and it's been a super long while. Wanted to get clarification before I bork something and create issues. I have a user group, called "premium" to allow access to a private section of our forum, as well as unlimited uploads. Over the years, we just gave those to people that contributed consistently, but now I'd like to create a paid subscription for it. I have several hundred members that either have this as a primary user group, as well as a bunch that have this as a secondary group. My question is how do I go about searching all my members (appx 183k) and anyone that has a primary or…
Last reply by superaven, -
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- 1 follower
- 5 replies
- 838 views
Can you please look into a fix for this issue, which affects both Mobile and Desktop versions of any forum post that includes a quote (this happens on nearly every thread in my forum). Example URL: https://www.celiac.com/forums/topic/158184-link-between-celiac-and-globulin-or-eosinophils/ View Issue on PageSpeed Insights: https://pagespeed.web.dev/analysis/https-www-celiac-com-forums-topic-158184-link-between-celiac-and-globulin-or-eosinophils/do1q1usgq0?form_factor=mobile Error: Links are not crawlable Search engines may use href attributes on links to crawl websites. Ensure that the href attribute of anchor elements links to an appropri…
Last reply by sadams101, -
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- 1 follower
- 7 replies
- 600 views
Hello, We have to display the GDPR consent module on the community. We have to implement a code. Implement your Universal Tag in the website header, so that you gather users’ consent from InMobi Choice CMP before any other tags are loaded. All future configurations to the Choice CMP can be managed directly in this Central Portal, without needing to redeploy the tag again! Where can we implement the code ? Many thanks.
Last reply by Jim M, -
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- 2 followers
- 1 reply
- 379 views
Last night there was an unidentified login with one of our Admin accounts and they deleted all our data. Please assist in performing a server rollback to when before the incident started. More details can be provided via dm.
Last reply by Stuart Silvester, -
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- 1 follower
- 8 replies
- 438 views
A member has reported a topic with incorrect symbol. (Dot, star, blank) Details in our access data.
Last reply by Jim M, -
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- 2 followers
- 13 replies
- 1.6k views
Hi, After upgrading to 4.6.8 I enabled the PHP GMP extension and rebooted server. PHP 7.4.1, the extension is detected as enabled: But I get the following error: From System logs:
Last reply by Elon Report,
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