Technical Problems
Run into an issue and need help from the Invision Community Team?
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Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Error: Undefined constant "ROOT_PATH" (0)
- Last reply by Jim M,
22,949 topics in this forum
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- 2 followers
- 7 replies
- 441 views
I have recently upgraded from 4.6 to 4.17 and some of my members are reporting they no longer receive notifications for topics and users they are following. Unfortunately, it seems that the problem is not easily reproducible, for some topics it works, for others it doesn't, some users do not appear to have the issue, others are more affected. They mentioned that it used to be sporadic even before the upgrade, but now after the upgrade it is much more noticeable. I know this is pretty vague, but any idea what might be wrong, is it server side or client side?
Last reply by Marc, -
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- 1 follower
- 1 reply
- 239 views
I recently needed to sort a lot of downloads (submitted by members) into new sub-categories to make them easier to navigate. There were originally a few hundred in the original category. I created a series of sub-categories, under the first category to move them into. When I came to work through the downloads and select them to move into the new sub-categories, I discovered that if the downloads I ticked were spread over two or more pages, then an error was produced when I tried to move them... I managed to get around this by pinning the downloads first so they were all on the first page. Once grouped, they moved without issue. I suspect this is a bug…
Last reply by Marc, -
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- 1 follower
- 5 replies
- 1.4k views
After Marc Stridgen replaced my root domain with the actual root domain in Pro Plan. I could not login to Admin CP with the old admin accounts. Also, all forum icons disappeared (attached screenshot) How can I solve it? Thanks
Last reply by Jim M, -
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- 1 follower
- 5 replies
- 356 views
Hi, We are trying to create a new forum and below is the error I am seeing when trying to create one..Can anyone suggest what might be the issue. INSERT INTO `forums_forums` ( `parent_id`, `forums_bitoptions`, `position` ) VALUES ( '2', 0, 13 ) IPS\Db\Exception: Field 'max_threads_error' doesn't have a default value (1364) #0 /home/nginx/domains/testdomain.com/public/system/Db/Db.php(941): IPS\_Db->preparedQuery() #1 /home/nginx/domains/testdomain.com/public/system/Patterns/ActiveRecord.php(487): IPS\_Db->insert() #2 /home/nginx/domains/testdomain.com/public/system/Node/Model.php(2530): IPS\Patterns\_ActiveRecord->save() …
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 204 views
Hello, This is our community. www.TheModernVocalistWorld.com We have a simple request we are interested in paying someone to help us with and perhaps go on to be our "go-to" IC person. We simply need to embed iframe code into our community from GoHighLevel (Our new CRM system) and then we will disable the current pop-up. Where the hell do you drop this code? Can someone help us? If so, please provide a workflow or screenshots or loom video.
Last reply by Jim M, -
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- 2 followers
- 10 replies
- 383 views
Hello, how do I disable all registered members from receiving that status update by email ? Hi AnutaTM, Monica Badea posted a new status update. Monica Badea said: Hi Chirila Adriana, Welcome to LOSE WEIGHT TOGETHER, EATING ORDERLY💗💗.. Thank you for joining our forum and we welcome you on this occasion. To become a member with full rights and to be able to post on any of the topics, please first of all make a short introduction by clicking on "Member presentation" The presentation contains a name (whether it is the real one or not), age and place of residence. You can also upload a profile photo, if you find it more interesting. …
Last reply by Marc, -
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- 2 followers
- 6 replies
- 356 views
Discovered I'm getting an error when trying to post a Youtube URL when creating a new post "The value entered includes a character that is not allowed such as an Emoji". If I reply to an already existing topic, it will post just fine, but if you are trying to create a new post/topic, it throws this error. Any ideas? URL in this case: "https://www.youtube.com/watch?v=FZjQpenulx8"
Last reply by Marc, -
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- 1 follower
- 3 replies
- 323 views
Hello, I have been contacted by one user saying that 10-30 minutes after he exist my forum (only closing the browser and not disconnect from forum) The user disconnect when he come back—making him log in via Facebook/Gmail all over again. What issue could be?
Last reply by LiveG, -
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- 2 followers
- 4 replies
- 390 views
Hi everyone As of yesterday, my forum is not accessible anymore (core4d.com) and error 500 is thrown. No changes or updates were made. My host checked the server and insists that the issue is in IPS. I can login into admin panel and found these repeating errors in system logs: UnexpectedValueException: (0) #0 /home/c4dcafecom/public_html/ipb/system/Dispatcher/Dispatcher.php(173): IPS\_Theme->getTemplate('global', 'core') #1 /home/c4dcafecom/public_html/ipb/system/Dispatcher/Standard.php(113): IPS\_Dispatcher->finish() #2 /home/c4dcafecom/public_html/ipb/system/Dispatcher/Front.php(558): IPS\Dispatcher\_Standard->finish() #3 /home/c4dcafe…
Last reply by Core4D, -
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- 1 follower
- 4 replies
- 292 views
Got a message from our hosting provider that the ibf_core_member_history is a very large table at this moment. They ask us to reduce this table. Is there a way/setting that I can do that safely? Is it just history for what any member did on the database?
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 314 views
Hello, I'm hosted here with invision and suddenly my site is showing a security error. ******** Thanks for any help
Last reply by TDS, -
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- 1 follower
- 10 replies
- 542 views
Hi There, When I try to move a specific topic from Forum A to Forum B, I see a modal opening to choose at which Forum I should sent the topic, and underneath that I also get a checkbox called "Leave Link to new location" if I am checking the box and try to move the topic from Forum A to Forum B. I get an error. Check the image below. Not seeing any option in the backend to get it fixed or turning it off
Last reply by Marc, -
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I'm adding some custom fields to a comment form in an application, however, adding them is a nightmare, unlike the normal form for the item itself. I had to alter the commentTemplate form template to place the fields in the correct position above the editor. Without the template edit, the fields were added at the bottom inline with the submit button, and the whole look was messed up. There is no easy way to only overload the comment template. I had to copy both commentContainer and comment to use my custom comment template. The \IPS\Content\Controller::_edit() class that loads the edit code/form doesn't use \IPS\Content\Item::commentFormElements() to l…
Last reply by teraßyte, -
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- 2 followers
- 6 replies
- 393 views
Hi, Just came on my site today and have this error across my site "[[Template core/front/global/userBar is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] also in Get Support, under Database it says "There was an error loading the hook scanner results" Any ideas what to do? I haven't made any changes to my site recently
Last reply by DawPi, -
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- 3 followers
- 3 replies
- 432 views
Hi, I recently had to restore a site and noticed some log entries referencing applications/core/interface/ckeditor/ckeditor/plugins/ related to malicious activity and I see that was reported as a possible vulnerability. https://nvd.nist.gov/vuln/detail/CVE-2024-30162 There was also another report for a SQL injection. https://nvd.nist.gov/vuln/detail/CVE-2024-30163 Were these addressed in 4.7.17? Thanks
Last reply by Marc, -
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- 1 follower
- 5 replies
- 308 views
I have an SSO set up and created another Admin which is tied to the Admin Group. When that user logs in they have access to the blocks via the front end but not the ACP. I have a feeling that the account might be blocked but not sure where to check these logs to unblock them.
Last reply by Milly Mikkelsen, -
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- 2 followers
- 4 replies
- 392 views
Hello, We recently noticed the following, whenever an “editor” field in your profile is filled in it doesn’t appear on your profile page, I also noticed the same happening with my profile on Invision itself (can’t 100% confirm as I don’t know the settings), all fields but the "About me" are showing. We tried disabling all customisation, but to no avail. Is this a bug, or working as intended? Thanks in advance! Kind Regards.
Last reply by Adriano Faria, -
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- 3 followers
- 3 replies
- 366 views
Hi Folks I'm trying to upgrade from IPB v4.4.6, but I am having some headaches that seem to have me stuck in a catch-22 situation. I go to the "AdminCP > Support > Something isn't working > Upgrade, I then run into this; You are running PHP version 7.4.33. You need PHP 8.0.0 or above. You should contact your hosting provider or system administrator to ask for an upgrade. However, this is where the problems begin. If I switch out the PHP version to v8.1, the entire site dies, with a white screen of death. Error log shows this: (I've starred out the cPanel username) [11-Jul-2024 04:23:23 UTC] PHP Fatal error: Uncaught Error: Call to und…
Last reply by Marc, -
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- 1 follower
- 1 reply
- 342 views
Hello, After setting up Sendgrid using the default plugin, emails work fine except for account verification and password reset links. When users try to click on the link, they are redirected to my website and encounter the issue "Site is not found." The link sent has a weird subdomain: http://url8906.example.com/ls/click The message in Error Logs: Header can not be one of the reserved keys. Refer to the documentation link. Send Grid's documentation says: The issue does not occur when using SMTP email or PHP self-hosted services. Any help would be appreciated!
Last reply by Jim M, -
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- 2 followers
- 5 replies
- 441 views
I need to move a user to a new subscription. When I tried to add him, I received the message that the user already had a subscription. Deleted and canceled the subscription for the user and waited until the expiration. The subscription still shows he is a member and there is nothing under purchases. User still shows in the subscription, but without the "view purchase" option. How do I get this person the proper subscription?
Last reply by Marc, -
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- 3 followers
- 3 replies
- 557 views
I suspect there may be some computation error with cache lifetime of rss imports. I created a page with some of these widgets and set their cache lifetime to a minimum of 60 minutes (some of them have 720 minutes, 1440 minutes, etc) and none of them have below 60 minutes. After loading the page once, the widgets are supposed to cache their data without making calls to the rss services for subsequent page loads for at least 60 minutes. But that never happens as the page seem to take the same amount of real time to load after just a few minutes from last page load. A couple of widgets may not matter much even if they re-fetch data but with multiple widgets, this is a b…
Last reply by Marc, -
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- 2 followers
- 2 replies
- 310 views
Not sure how to get this to fill the entire screen and what I messed up.
Last reply by Marc, -
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- 3 replies
- 388 views
Is it possible to change it so that closed topics can also be edited, but only by their own authors?
Last reply by teraßyte, -
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- 3 followers
- 24 replies
- 1.2k views
I heard from members that the password reset link in their email redirects them to the home page with no opportunity to update their password. I've tested and can confirm this behaviour. There are no entries in the error logs. Thanks.
Last reply by Como, -
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- 4 followers
- 22 replies
- 655 views
This topic: After some back and forth about permissions and visibility, it has been identified that a member who has not joined a club can see a club event on the board, both in the club and on the main event page. if this premise is true: Then there is a bug because this should not be happening.
Last reply by Marc, -
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