Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.4k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Trying to upgrade to latest IPB version - Database Issue
- Last reply by Miss_B,
23,005 topics in this forum
-
-
- 1 follower
- 1 reply
- 370 views
We recently had Invision migrate an old version of our forum into Invision's software. We went through the test procedure and when photos weren't showing up, we were told that it was due to the fact that the database was not finished "indexing". Now that indexing is complete there are still several photos not showing up. Now we cannot communicate with their support via email, so I posting this here, hoping to reach some support representative with Invision and get them involved again to fix this issue. Thanks, Larry Hancock Antique Fan Collector's Association
Last reply by Jim M, -
-
-
- 1 follower
- 16 replies
- 721 views
Hello, I'm trying to translate the friendly URLs of the community into my website's language, but I'm running into a problem with some applications that I can't translate. For example: The real URL: app=calendar&module=calendar&controller=view&view=overview&do=featured Is by default configured with the friendly URL: https://mydomain.com/events/featured And I'm trying to translate it to https://mydomain.com/encuentros/destacado But when I save the configuration, it gets stored as https://mydomain.com/events/encuentros/destacado, meaning, it shows the translated name of the application as another subdirectory of the application itself, but it…
Last reply by Adlago, -
-
-
- 1 follower
- 9 replies
- 635 views
Since update and patch I am finding that some processes are just hanging on the dashboard. I have tried to manually run them and turned on Cron Job for tasks and still not clearing. Members are complaining that on some topics (usually old or large topics) last replies are not showing in the topic on the index page or that the post is still showing unread when they have checked. Any suggestions.
Last reply by Marc, -
-
-
- 2 followers
- 5 replies
- 527 views
Hey Peeps, Happy Easter Does anybody know if there is a way to reset website IDs back to number 1? We're wiping the community and want to reset IDs to number 1. Thanks in advance!
Last reply by Marc, -
-
-
- 3 followers
- 13 replies
- 841 views
Hello. I am setting up a product for sale in the site shop, with a monthly subscription, as it is an online course. But I can't find a way to limit the number of renewals. My course has a duration of five months, and I would like to charge for the subscription to the course for only five months, but the only option I can find is for the user to cancel the subscription at the end of the course, which seems to me to be an abuse of the customer. Could you tell me how to limit product renewals and subscriptions? Thanks and best regards
Last reply by Marc, -
-
- 1 follower
- 3 replies
- 389 views
I hadn't upgraded my forum for a while, and several days ago I updated to the latest version. Since then, there has been a problem with switching pages in forums. When someone clicks on a page number, e.g., 'Page 3,' nothing happens. The URL updates correctly, but the page remains the same. The only way to switch to a new page is to right-click on the page number and then select 'Open in New Tab.' I tried clearing system caches and disabling third-party customizations.
Last reply by Ohanzee, -
- 2 followers
- 13 replies
- 2.2k views
For months now I seem to have to login twice before I can finally get access to the site. I visit invisioncommunity.com and login via existing customer. I get the following error: After a long wait, I get the following error: Restarting the login process usually gets me access to the site. Running Microsoft Edge with "Basic" tracking enabled.
Last reply by Como, -
- 1 follower
- 3 replies
- 434 views
I haven't made any changes to our ranks and yet today I see that all ranks images are gone?
Last reply by David N., -
-
- 1 follower
- 13 replies
- 852 views
I tried to upgrade the software, but I got this error message on the first step: Find a solution There are some problems with your database. Normally it is safe to try to fix these problems automatically however if your community is large, you may want to run the necessary queries manually. If so, the queries to run are: UPDATE `cyclone_core_output_cache` SET `cache_expire`=0 WHERE `cache_expire` IS NULL; ALTER TABLE `cyclone_core_output_cache` DROP INDEX `cache_expire`, CHANGE COLUMN `cache_expire` `cache_expire` INT NOT NULL DEFAULT 0 COMMENT 'Unix timestamp of when the cache expires', ADD KEY `cache_expire` (`cache_expire`); Running the queries automatically …
Last reply by Randy Calvert, -
-
Possible bug. The POST does work for most of the input I'm passing, but failing under certain cases. Would prefer to PM the details as it's a specific case that is not working and I'm not really sure what is causing it, so best to provide the actual REST POST data and the subsequent query being created by the IPS software that is failing (as seen in the System Logs). Will also provide a working case for comparison.
Last reply by Daniel F, -
-
-
- 1 follower
- 3 replies
- 478 views
I have a 100's of system logs generated via the spam service ? this is the latest one
Last reply by Jim M, -
-
-
- 3 replies
- 430 views
Hello, Credit card transactions through PayPal goes in manual approval status. Is their anyway, it can be auto approve? I can't find the setting for it and in past PayPal has IPN set up or something? Any help appreciated. - Thanks.
Last reply by Jim M, -
-
-
- 1 follower
- 3 replies
- 523 views
Hi, is there a way to completely turn off lazy load everywhere?
Last reply by Marc, -
-
-
- 1 follower
- 1 reply
- 321 views
Hi, one of my users is using an iPad and has reported there is no Reply box at the bottom of any threads. I use a custom theme but I switched him to the default theme in case it was a theme issue but he says the problem is still there. If he switches to his phone he is able to reply as the options are there. Is this a known issue or do you have any suggestions? Thanks again, Rob
Last reply by Marc, -
-
-
- 2 followers
- 1 reply
- 380 views
Most of the time, notifications are close to real time. If someone posts something, I get a notification within a few seconds. For the past few days I've started having some notifications (on this site as well as on my site) be delayed, for example this past one was about an hour late:
Last reply by Marc, -
-
- 1 reply
- 433 views
Hi, when will the invision community version 5 be available for cloud users?
Last reply by Meddysong, -
-
- 1 reply
- 328 views
We have had the problem on our forum for quite some time that the date/time format is not correct. There will then be a %s, nothing more. I've already searched the support section, but I can't find anything. Can someone help me?
Last reply by Jim M, -
-
- 2 followers
- 2 replies
- 458 views
Hi, I try to create a block (in Pages) sort by Last updated date but the block doesn't work. Maybe I missed something (especially since I don't see anyone talking about it) but if I edit a record (regardless of the modified field) the block is not updated (If I change the title, content or anything else the record doesn't go to the top). Can you confirm to me that there is indeed a problem with this? Or maybe sorting by last update doesn't work as I think ?
Last reply by scaz, -
-
- 1 follower
- 3 replies
- 471 views
Hello, I updated to the latest version 4.7.16 today. But after the update, the editor no longer works. When I try to click on the reply box or the reply button, the editor does not open. I have also noticed in the backend that all editor fields are simply displayed as an empty box (without content). How can I fix this problem?
Last reply by Apfelstrudel, -
-
-
- 1 follower
- 10 replies
- 802 views
Is this a bug or something specific to our installation? It's really proving to be problematic!
Last reply by Jim M, -
-
-
- 1 follower
- 4 replies
- 586 views
I'm using the invision community server to sent email, but today can't sent out the email error log showing ""You have exceeded your messaging limits" I change sent out quantity from 1200+ to 2 people also cannot
Last reply by Jim M, -
-
-
- 4 replies
- 455 views
When prospective Members click on "Sign Up" and fill out the form that appears and press "Create My Account," nothing happens. My Message Board was able to accept new Members up until just a couple of weeks ago. Can anyone help with this? Here is a link to the Message Board: https://ericcarmen.com/forums/ Feel free to try and Sign Up. I checked and double checked all of the preferences but I'm stumped. Thanks in advance. Bernie
Last reply by Jim M, -
-
-
- 2 followers
- 11 replies
- 858 views
**Self Hosted Community** Hi all, Recently, I've been getting several emails from new members saying they did not receive their access. As always, I reply asking if they've searched into all their folders (spams...). And each time, they say they've looked and there's nothing nowhere. So I did the test myself with a gmail email address and... no automatic access email nowhere. PS: I did not seem to have this kind of problem before the Google and Yahoo DMARC mess but maybe it is a completely different reason.
Last reply by teraßyte, -
-
-
- 2 followers
- 1 reply
- 345 views
I do not get any email notifications from this site, neither support tickets. The email address is valid and in use daily. I do get notifications from accounts@invisionpower.com but not from noreply@invisionpower.com or support@invisionpower.com Can you please check, if email in my account is somehow blacklisted in your system? Thank you!
Last reply by Marc, -
-
-
- 1 follower
- 24 replies
- 893 views
I have enabled for myself to receive an email when I receive a PM on my forum but I don't seem to be getting any. I have checked my junk but nothing there. I asked one of my admins if she gets them and she said yes.
Last reply by Buttercup, -
-
Upcoming Events
-
Latest Blog Entries
-
