Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.4k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Trying to upgrade to latest IPB version - Database Issue
- Last reply by Jim M,
23,004 topics in this forum
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- 1 follower
- 4 replies
- 256 views
I am getting the following repeated error.
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 316 views
Last reply by Jim M, -
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- 1 follower
- 1 reply
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Looking at Google analytics, we see a drop off in user activity, however in the form stats, we see an increase in guest activity, especially in the last few months, which is opposite in Analytics. Is there something that Analytics may be missing, or is the reporting in the forum off? Attached are stats for the same period.
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 551 views
With CiC hosting, when you have a large number of menu items in the Menu Manager of the ACP you can no longer reorder them. When you attempt to reorder the menu items, the UI updates as expected, but upon reloading the page the items are in the same place. Using developer tools, we can see that the hosting environment is returning a 414 URI Too Long error message. This is because the menu items and positions are pushed into the GET query string, rather than being submitted via POST.
Last reply by Ryan Ashbrook, -
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- 2 followers
- 7 replies
- 788 views
Setting up an education app with Commerce that collects from students and pays out teachers for lessons. Payments for lessons work as expected. When I try to test withdrawals for the teachers I get the below message. A configuration or server error has occurred 1X200/1 Authorization error occurred. I have the same PayPal Client ID and Secret password for Withdrawals and Payments ACP > Commerce > Settings > PayPal
Last reply by John Horton, -
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- 5 replies
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TypeError: Unsupported operand types: int + string (0) #0 /var/www/563514d3-8ae0-4e69-a562-14d8a16e05cb/public_html/system/Dispatcher/Controller.php(107): IPS\core\modules\front\system\_warnings->actionAjax() #1 /var/www/563514d3-8ae0-4e69-a562-14d8a16e05cb/public_html/system/Content/Controller.php(50): IPS\Dispatcher\_Controller->execute() #2 /var/www/563514d3-8ae0-4e69-a562-14d8a16e05cb/public_html/applications/core/modules/front/system/warnings.php(42): IPS\Content\_Controller->execute() #3 /var/www/563514d3-8ae0-4e69-a562-14d8a16e05cb/public_html/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\front\system\_warnings->execute() #4 /var/www/563514d3-…
Last reply by Jim M, -
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- 1 reply
- 328 views
I added a new Full Member group (ID 14) some time ago and restricted what new members can do, automatically advancing them to the Full Member group once certain goals are hit. Mainly a way to slow down spammer by limiting their options on joining. I am trying to track down why my forum stalls for up to 15 and up 30 seconds on random events. Had Invision look into one obvious error. Doubled my self-hosted memory. Still getting these odd pauses, so I'm looking for configuration errors. It seems like my troubles started when I added this new member group. I just saw that it is not in the conf_global file which has: $INFO['banned_group'] = '5'; …
Last reply by teraßyte, -
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- 1 follower
- 4 replies
- 447 views
I've rebranded my website to a different URL. When I go to change my license it says the install is still on my old website. Any thoughts how to fix?
Last reply by mwcboard, -
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- 6 replies
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The text content in the widget is empty/lost while editing the widget in Admin mode in the frontend. Anything related to this? Using 4.7.17 on CiC
Last reply by Jim M, -
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Although other end points are working, this end point does not: https://www.xxxxxxx.com/community/api/downloads/categories?key=xxxxxxxxxxxxxxxxxxxx This is the result: { "errorCode": "EX0", "errorMessage": "UNKNOWN_ERROR" } Permissions for the end point for this key are enabled. All other end points I have tested worked as expected, including downloads/categories/{id} Invision Community v4.7.5
Last reply by Daniel F, -
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- 16 replies
- 752 views
I am seeing these in the system log. The page itself looks fine but topic is missing and this displays instead: [[Template forums/front/topics/topic is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] Restoring the Default Theme has the same result. From the System Log: The log entry was triggered by a guest (Guest) 1 hour ago The URL of page the error occurred on was https://www.detectorprospector.com/topic/xxxxxxxx (deleted so as to not generate more errors) TypeError: array_keys(): Argument #1 ($array) must be of type array, int given in /usr/home/hersch/public_html/d…
Last reply by Jim M, -
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- 5 followers
- 20 replies
- 1.8k views
Hello, I've already used the search but couldn't find anything that helps me. Is there a possibility of branding free at forum? If yes, how much does it cost? Kind regards, Wiebke Wagner now i found it
Last reply by Andreas Grace, -
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- 1 follower
- 5 replies
- 426 views
It is displaying this on CiC - block_newsletter_signup
Last reply by WebCMS, -
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We've set up Stripe with various payment methods and updated to the latest version. Most payment methods seem to be working fine but the WeChat payment method is not. Once the invoice is created and the customer pays there is no transaction that ever appears on the IPS side despite successful payment appearing on Stripe.
Last reply by Randy Calvert, -
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- 2 followers
- 8 replies
- 569 views
Hey, so perhaps a dumb question, but I'm setting up Subscriptions on my forum and it's been a super long while. Wanted to get clarification before I bork something and create issues. I have a user group, called "premium" to allow access to a private section of our forum, as well as unlimited uploads. Over the years, we just gave those to people that contributed consistently, but now I'd like to create a paid subscription for it. I have several hundred members that either have this as a primary user group, as well as a bunch that have this as a secondary group. My question is how do I go about searching all my members (appx 183k) and anyone that has a primary or…
Last reply by superaven, -
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- 1 follower
- 7 replies
- 665 views
Hello, We have to display the GDPR consent module on the community. We have to implement a code. Implement your Universal Tag in the website header, so that you gather users’ consent from InMobi Choice CMP before any other tags are loaded. All future configurations to the Choice CMP can be managed directly in this Central Portal, without needing to redeploy the tag again! Where can we implement the code ? Many thanks.
Last reply by Jim M, -
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- 2 followers
- 1 reply
- 413 views
Last night there was an unidentified login with one of our Admin accounts and they deleted all our data. Please assist in performing a server rollback to when before the incident started. More details can be provided via dm.
Last reply by Stuart Silvester, -
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- 2 followers
- 13 replies
- 1.7k views
Hi, After upgrading to 4.6.8 I enabled the PHP GMP extension and rebooted server. PHP 7.4.1, the extension is detected as enabled: But I get the following error: From System logs:
Last reply by Elon Report, -
Last reply by Jim M,
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- 2 replies
- 372 views
How do I buy the invision community classic monthly? Do they still got this options? I only see yearly options
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 383 views
Hi, I've never seen this before, just attempted to downloaded the latest DevTools for 4.7.17 and a virus warning showed up in Firefox v1.26.01 on Windows 11. I searched and found some people have issues/false positives when installing it but not by simply downloading it. Has it been checked? Many thanks.
Last reply by The Old Man, -
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- 1 reply
- 320 views
When a user selects "Accept Cookies" or "Reject Cookies", they're always redirected to the homepage. Is there a way I can change that to be the same page they were on when Accepting the cookies? I see the Cookie added correctly, no problems there... And the guestTermsBar template has not been touched, so I'm not sure what to do.
Last reply by Stuart Silvester, -
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- 1 follower
- 2 replies
- 423 views
I've created an announcement that should only appear in one forum and for a few groups of members. I've set the parameters accordingly. However, for one of the groups, the announcement doesn't appear. When I change the group member, the announcement appears. In short, it's as if this group prevents announcements from appearing. But I can't find where it's set. And I confirm that the group is selected (“Citya” below). Installed version : the last one (v4.7.17)
Last reply by ManuTJ, -
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- 1 follower
- 4 replies
- 501 views
I went through the process to change the URL associated with the license we currently hold, and there was no place to actually change the URL. It went through, as now I am being made to pay $15 for another attempt when the first one was free, but again, I never got the opportunity to change it. How do I go about rectifying this? We are currently unable to access our forums due to a domain change.
Last reply by Alexandru, -
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Up until yesterday, notification emails from my site would be shown in mail clients as coming from "Name Of My Website". As of yesterday, they've started to show up as coming from 'noreply@invisioncloudcommunity.com' instead.
Last reply by David N., -
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