Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 32.9k posts
- 8 followers
Problems related to your server or other classic, self-hosted edition issues.
22,898 topics in this forum
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- 3 followers
- 2 replies
- 395 views
This is on your own site - clicking 'Reconfigure' triggers the issue. Settings - Invision Community — Mozilla Firefox 2024-05-01 13-51-53.mp4 Behind the scenes, this appears to be the stack (from my own test and live sites): Error: Class "DASPRiD\Enum\AbstractEnum" not found (0) #0 /home/fbaeefdf/test.ynwa.tv/init.php(685): include_once() #1 /home/fbaeefdf/test.ynwa.tv/system/3rd_party/BaconQrCode/src/Writer.php(51): IPS\IPS::autoloader() #2 /home/fbaeefdf/test.ynwa.tv/system/MFA/GoogleAuthenticator/Handler.php(113): BaconQrCode\Writer->writeString() #3 /home/fbaeefdf/test.ynwa.tv/applications/core/modules/front/system/settings.php(700): IPS\MFA\Go…
Last reply by Stuart Silvester, -
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- 3 followers
- 3 replies
- 474 views
Hello, I would like to inquire whether it is possible to obtain a license for my staging domain. I intend to use "stage.mydomain.com" for testing and upgrading new IPS Community versions before applying them to the live app. However, please note that the staging domain will not be live. Could you please provide a free-of-charge license for this purpose? My primary domain is "https://forum.pattaya-addicts.com/", and my staging domain will be "https://stageforum.pattaya-addicts.com/". Thank you.
Last reply by Marc, -
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- 1 follower
- 1 reply
- 182 views
My CDN messed out. Now I also cannot navigate in my admin console as the CSS/JS are all messed out/loss as it was served from the CDN too. How can I manually via config settings disabled the CDN to fix the mess.
Last reply by Marc, -
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- 2 followers
- 5 replies
- 596 views
We run a site that is NFL related and I have so many people telling me they couldn't access it yesterday during the NFL draft. This is our biggest day(s) of the year. I noticed the forums were offline this morning. I saw another thread and cleared my cache. But I had people reaching out saying they couldn't get in. Two questions: 1. Is whatever issue it was, fixed? 2. Can everyone get on now without clearing cache? Our posts counts were much lower than expected yesterday, this is very disappointing. We didn't have problems like this when we were self hosted.
Last reply by Max, -
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- 2 followers
- 7 replies
- 735 views
I am getting resource_missing - customer No such customer: 'cus_CzIzWN2eRI3EJC' Unlike the post here, I am not getting the "a similar object exists in test mode, but a live mode key was used to make this request." part of the message. It's invoice 802 in my system, but I don't see any evidence on my site that an attempt to make a payment was made. I can only see it in the stripe logs. FWIW - This user has previously paid with Paypal and, several years ago, Stripe via an old Stripe account.
Last reply by CheersnGears, -
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- 2 replies
- 496 views
Hi there, How to setup that Moderator can Unarchive topic? Cheers
Last reply by Daniel F, -
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- 2 followers
- 6 replies
- 844 views
Hello, I send a bulk mail on 04-14-24 through the forum software. Since then approximately 3400 emails per day of this SAME email are send to 1! ONE person, totalling for +46.000! emails send from the forum software to this one person. They are all with different message IDs, so they were delivered separately. I'm using sendgrid to send my tiny lot (<500) of bulk"" mail ech month, and this is horrific for that person. Please help, I deleted that mail and somehow the forum is still sending it.
Last reply by riko, -
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- 1 follower
- 3 replies
- 345 views
Users who want to reset their password in the forum for old accounts do not work. The email arrives with the link but then it does nothing. Any ideas?
Last reply by Marc, -
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- 2 followers
- 11 replies
- 514 views
I have several spammer links that are blocked for moderation but spammers seem able to bypass it one in particular keeps getting through several times per day "Supreme Сasual Dating" matchnow. life/ I've added it with '*' and without but they just keep getting through any ideas why its not working ?
Last reply by Marc, -
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- 5 followers
- 27 replies
- 1.4k views
My site is very slow right now, it takes about 10 seconds after I click on a topic name to see the topic. Clicking the notification bell doesn't display notifications. I see the progress wheel turn and nothing.
Last reply by Marc, -
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- 2 followers
- 8 replies
- 336 views
Hi, we recieve a lot of Russian spam registrations at 99nicu.org, and I wanted to run the two-step validation for new registrations (1. email to reg members to validate and 2. administrator validation). However, despite working email server (SMTP), now emails are going out to new registrations, registrations just show up directly for admin validation. I tried to change to only email validation (first choice), but the admin only validation was still operative. So, when changing options on the screen shot, the actual method does not change. The email SMTP-service we use give all Green Lights for the step (postal.oderland.com) Any clues why this is not working…
Last reply by Marc, -
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- 1 follower
- 2 replies
- 278 views
If, as an administrator, I accidentally make a mistake and cannot go through 2FA, what should I do? In which database tables should I fix what?
Last reply by Egorkin, -
- 1 follower
- 2 replies
- 274 views
For. years I have had our forum at aoai.org/forums set to manually approve all new forum users by me. But now the new users are automatically being banned, which never happened before. This seemed to have happened after I upgraded to the current forum software. I don't see where I can change this, and is very frustrating.
Last reply by lschuc, -
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- 4 followers
- 6 replies
- 1.3k views
In the guide I wanted to check my files to make sure they have the correct permission and was not sure where to get this information at.
Last reply by Jim M, -
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Site offline 1 2
by TDS-
- 5 followers
- 30 replies
- 1.3k views
Hey guys, my site has been completely offline for a bit now. Unable to reach forum or admin. Thanks for your help in advance.
Last reply by Allen Bradford, -
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- 3 followers
- 14 replies
- 1.1k views
Trying to install the update from my location (not at the server location) and I get the following error: "There was an error downloading the files to your server" My hoster tells me his log is showing: Thu, 25 Jan 2024 08:55:18 +0000 Exception::0 Could not list the files in the zip #0 /home/rhocar/public_html/admin/upgrade/extract.php(643): Extractor->extract(0) #1 {main} We have downloaded the zip file and that file is definately present. Any thoughts ? Alan :
Last reply by Jim M, -
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- 2 followers
- 33 replies
- 1.8k views
Please Fix!
Last reply by My Sharona, -
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BOTS
by breezy1941-
- 2 followers
- 3 replies
- 635 views
BOTS sitting on login page, but never logging in or registering, or doing other than sitting there. Can you help get rid of them or suggest what I should do, please? Thank You!
Last reply by Randy Calvert, -
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- 1 follower
- 18 replies
- 649 views
DivisionByZeroError: Division by zero in /var/www/563514d3-8ae0-4e69-a562-14d8a16e05cb/public_html/uploads/template_109_332e5eb3dbfb47dce95fbfdfc706f0dc_editor.php:621 Stack trace: #0 /var/www/563514d3-8ae0-4e69-a562-14d8a16e05cb/public_html/system/Theme/SandboxedTemplate.php(61): IPS\Theme\Cache\class_core_global_editor->image('topic_content', '0', 0.0, '0', '0', NULL, NULL, 1.0, 1.0, '', '''') #1 /var/www/563514d3-8ae0-4e69-a562-14d8a16e05cb/public_html/applications/core/modules/front/system/editor.php(91): IPS\Theme\_SandboxedTemplate->__call('image', Array) #2 /var/www/563514d3-8ae0-4e69-a562-14d8a16e05cb/public_html/system/Dispatcher/Controller.php(107): IPS\co…
Last reply by Grafidea, -
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- 2 followers
- 7 replies
- 516 views
I have another problem. If I have a public club in which I create a database for club moderators only, then anyone (including users who are not members of the club) can read the database. If I revoke the rights in the ACP in the database permissions, they can no longer access it, but they see it permanently under unread content in the activity feed.
Last reply by Jim M, -
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- 2 followers
- 2 replies
- 331 views
Hi there Whats the best way for a user to get a PM on the platform when they purchase a subscription; such as: You're Now A Premium Member. It'll expire on X date. Manage your subscription here etc. How can this be done?
Last reply by teraßyte, -
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- 1 reply
- 263 views
I tried to create the poll but even I fill in the field but still cannot create, keep mention "This field is required" but I do fill in the required Topic
Last reply by Daniel F, -
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Hi, we just had a user reported that this user experienced four times redirect or self redirect on the same URL, however there is a query string of "?usingEditor=1&csrfKey=01c9e6d56e554d83713fa4f4bd1d3f38" And the editor would not or could not send or submit a reply, I notice this in the editor (screenshot with red box) I could not reply, however when I removed that query string, the actual URL, I can submit reply. So what makes it self redirect with that query string?
Last reply by Marc, -
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- 1 follower
- 9 replies
- 651 views
As we tried our updates to v4.7.15 we got some errors with the database and that there are 'some' fixes required. And while trying to do the fixes with the web gui it broke our complete forum. Lesson learned, I will take my time for the updates, but now with the update v4.7.16 it seems like urgent to do the update and we still have the issue with the database and even with manually adding the mysql statements it seems not to fix the problem, as the messages are the same even if I do some of the queries. We are on a self hosted version at a webspace hoster. Database Version 8.0.36-28 UPDATE `smn_core_modules` SET `sys_module_title`='' WHERE `sys_module_title…
Last reply by Marc, -
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- 3 followers
- 38 replies
- 4.5k views
Hi, I think this guide is outdated as the OEmbed product no longer exists and is replaced OEmbed Read: https://developers.facebook.com/docs/features-reference/oembed-read/ I've set up the community with the App ID and App Secret yet still cannot get instagram embeds to show up. Do I need to submit the app for App Review? Even though I only just want standard access and it says "Ready to use" with standard access? Can someone help me figure out how to get this? Thanks!
Last reply by Marc, -
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