Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Change url link
- Last reply by Jim M,
22,949 topics in this forum
-
-
- 1 reply
- 272 views
I tried to create the poll but even I fill in the field but still cannot create, keep mention "This field is required" but I do fill in the required Topic
Last reply by Daniel F, -
-
.thumb.png.72c24494603afd7a572d55d4a71e4af2.png)
Hi, we just had a user reported that this user experienced four times redirect or self redirect on the same URL, however there is a query string of "?usingEditor=1&csrfKey=01c9e6d56e554d83713fa4f4bd1d3f38" And the editor would not or could not send or submit a reply, I notice this in the editor (screenshot with red box) I could not reply, however when I removed that query string, the actual URL, I can submit reply. So what makes it self redirect with that query string?
Last reply by Marc, -
-
- 1 follower
- 9 replies
- 682 views
As we tried our updates to v4.7.15 we got some errors with the database and that there are 'some' fixes required. And while trying to do the fixes with the web gui it broke our complete forum. Lesson learned, I will take my time for the updates, but now with the update v4.7.16 it seems like urgent to do the update and we still have the issue with the database and even with manually adding the mysql statements it seems not to fix the problem, as the messages are the same even if I do some of the queries. We are on a self hosted version at a webspace hoster. Database Version 8.0.36-28 UPDATE `smn_core_modules` SET `sys_module_title`='' WHERE `sys_module_title…
Last reply by Marc, -
-
-
- 3 followers
- 38 replies
- 4.5k views
Hi, I think this guide is outdated as the OEmbed product no longer exists and is replaced OEmbed Read: https://developers.facebook.com/docs/features-reference/oembed-read/ I've set up the community with the App ID and App Secret yet still cannot get instagram embeds to show up. Do I need to submit the app for App Review? Even though I only just want standard access and it says "Ready to use" with standard access? Can someone help me figure out how to get this? Thanks!
Last reply by Marc, -
-
Can you please add this to the next update? The following errors are generated by Google PageSpeed Insights for all links back to the original post in quotes: Links do not have a discernible name Link text (and alternate text for images, when used as links) that is discernible, unique, and focusable improves the navigation experience for screen reader users. Learn how to make links accessible. Examples of such links can be found on this page: https://www.celiac.com/forums/topic/158184-link-between-celiac-and-globulin-or-eosinophils/ and if you look at the "Accessibility" are for either Mobile or Desktop here you will see the details: …
Last reply by Marc, -
-
-
- 1 follower
- 6 replies
- 581 views
Last reply by Marc, -
-
-
- 4 followers
- 8 replies
- 599 views
Hello 🙂 Do you know where I can modify the limitation value in red, at the bottom right of the below image ? Thank you :)
Last reply by Joel R, -
-
- 2 followers
- 3 replies
- 418 views
I've been trying to post an image that readers can click and go to another site. I've tried several different ways and either the link doesn't work, or the image doesn't appear. First, can clickable images be posted on Invision sites and second, if they can be posted, HOW!? Keep in mind, I have absolutely NO idea what I'm doing and, if anyone chooses to help, I need it explained in the simplest way possible - LITERALLY the simplest, step-by-step instructions that even a small primate with a cognitive defect AND a traumatic brain injury would understand. ANY help will be greatly appreciated.
Last reply by Gary, -
- 1 follower
- 1 reply
- 346 views
I have a plugin that was purchased from the marketplace and the dev will not respond to repeated requests for the file since the marketplace closed. Question...is there a way to download the files from my server (hooka folder, index.hml and settings.php) for the plugin and make it into an xml that will work like the original xml file did? Thanks
Last reply by teraßyte, -
-
- 2 followers
- 2 replies
- 393 views
I have a Pages database. It uses star rating (not reviews!). I have set sorting by rating in descending order: The sorting is weird, though: Item with 15x5 stars and 1x1 star. Item with 17x5 stars only. Item with 25x5 stars and 3x1 star. Item with 23x5 stars only. Item with 6x5 stars and 1x1 star. Item with 16x5 stars and 1x6 stars. Item with 7x7 stars and 7x7 stars. Does it make sense? Obviously, the item #4 should be placed at the very top, following by item #2. Should it not be sorted by average as total rating divided by number of votes? Or what is meant with Sort by Rating?
Last reply by Sonya*, -
-
-
- 1 reply
- 290 views
What is the process to resolve the theme out of date issue? -> 2S119/1 The CSRF protection key did not match. This may indicate a plugin or theme is out of date. Please contact technical support for more information.
Last reply by Jim M, -
-
-
- 3 followers
- 9 replies
- 775 views
Hi Team I went to upgrade the website from 4.7.16 but the update failed through the AdminCP and it wants me to update via a manual download which i have never done via FTP. As teh update failed, the Website is down and i am stuck on the manual upgrade option when i log into the AdminCp. Is there a way to cancel the upgrade so i can get the website back up until i work out how to do it manually?
Last reply by Marc, -
-
-
- 2 followers
- 5 replies
- 460 views
When I try returning to the first page of the topics list, I am redirected back to origin page (with an appended '?'). Selecting any other page works correctly, this occurs in all forums (that I've tried), and within the default theme too. Examples: /#-forum-name/page/4/ => /#-forum-name/ => /#-forum-name/page/4/? /#-forum-name/page/4/ => /#-forum-name/page/2/ /#-forum-name/ => /#-forum-name/page/4/
Last reply by Marc, -
-
-
- 1 follower
- 3 replies
- 424 views
Hi everyone, Since I upgraded my forum in 4.7.16, I cannot access my board anymore. When accessing via the main url I get this error message a And when trying to access via Admin url, this one: Do you heva any idea where it could come from? Thank you in advance for your help
Last reply by teraßyte, -
-
-
- 2 followers
- 1 reply
- 320 views
I just updated my test forum and my live forum to 4.7.16. The test forum shows no compatibility problems at all but on my live forum it shows one app has a compatibility problem with PHP 8.1 which I am running. both forums are identical so kind of confusing. The app in question is working fine on both forums, so the question is...what happens if I click the "Fix It" button? Thanks
Last reply by Marc, -
-
-
- 4 followers
- 28 replies
- 1.5k views
Hello, We have been trying to enable “Zapier” in integrations, however we get an error code (see image1). We tried the suggested solution (image2), however we can’t get it to work. Is there maybe something we can do to fix this? Thanks in advance!
Last reply by Jim M, -
-
-
- 1 reply
- 316 views
We are trying to remove the Classifieds 2.1.1 Application that is disabled since the Marketplace shut down. Unfortunately, the Uninstall option goes to a blank page and nothing is removed. Is there a process to remove Apps manually?
Last reply by Jim M, -
-
-
- 2 followers
- 6 replies
- 482 views
I upgraded my test board from 4.7.1.2 to 4.7.16 and during the night I am getting this fatal error email from my host and I am running PHP 8.1... Fatal error: The task was called with PHP version 7.3.33 while PHP 8.0.0 is required. in /home/casitafo/public_html/invboard4/applications/core/interface/task/task.php on line 39 So before I upgrade my live board I would like to get this resolved, so can somebody tell me what is going on? I suspect it has something to do with an application and not a plugin but which one? Thanks
Last reply by Marc, -
-
- 1 follower
- 3 replies
- 403 views
Hello, When I have a forum/subforum with XX pages and I press "next" to see the next page it give me nothing Also pressing on the number " page 2 " give's me a new page only in url, but the content do not change. I'm Using the last version of the board. I did disable all third party addon, etc but the problem still persists.
Last reply by n.karshev, -
-
- 3 followers
- 11 replies
- 939 views
I'm not sure how it happened, but the same user was able to react twice to one of my posts here on this forum: You can see there are 2 Thanks reactions from the same user. I also received 2 separate inline notifications for it.
Last reply by rastafari, -
-
- 2 followers
- 0 replies
- 381 views
Hello Team! We are encountering an issue with attaching OAuth 2.0 authorization through our service. We have added a new method within the "Login & Registration" section, specifying the following parameters: Grant Type: Authorization Code Client Authentication: HTTP Basic Endpoints: Authorization Endpoint: https://my-auth-service.com/oauth/authorize Token Endpoint: https://my-auth-service.com/oauth/token User Information Endpoint: https://my-auth-service.com/oauth/owner The authorization process proceeds correctly until a certain step. After filling out the form with data in our service, we are redirected to the page https://my-forum.com/oa…
Last reply by UNIGINE, -
-
- 1 follower
- 1 reply
- 383 views
Here is a profile that uses a word in one of our word filters. It's a 4 letter word that starts with "s" and ends with "t". It appears that the word filter does not work in custom profile fields. Do you know if this is an oversight? Or is this an intentional design? Btw, none of us care about the s word in the profile, but we are wondering why the filter hasn't been applied. Thanks!
Last reply by Marc, -
-
-
- 2 replies
- 436 views
One of my members said there is a reaction limit. How do I make it unlimited?
Last reply by Odiss, -
-
-
- 4 replies
- 439 views
Hello. Can someone send me to basic steps to properly uninstall the forum software on a wordpress site? (haven't used it in years) Thanks for any direction on this. Tom Bartels
Last reply by Jim M, -
-
-
- 1 follower
- 2 replies
- 434 views
I accidentally made a lot of extra custom activity streams, because I didn't know where to use it and thought that it wasn't working and now I have 10 of them LOL. 🤣 I want to delete the ones I don't need but I don't see anywhere to delete them.
Last reply by Odiss, -
.thumb.png.72c24494603afd7a572d55d4a71e4af2.png)
-
Upcoming Events
-
Latest Blog Entries
-
