General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
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Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,419 topics in this forum
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- 1 reply
- 303 views
I'm still trying to figure out my way around IPS4. Previous to our upgrade, we did not allow guests to view profiles since people fill out some personal info in them (such as Skype address and all that). Since the upgrade, guests are able to view profiles and I can't find the setting in the AdminCP to disallow that. Does anybody know where it is? Thanks! -Cris
Last reply by Jim M, -
- 1 follower
- 4 replies
- 514 views
I just paid for pages and the paypal transaction went through, but I don't see a license for the product in my products page on my account. How do I install pages?
Last reply by christopher herre, -
- 2 followers
- 10 replies
- 690 views
Hi, On Wordpress I use pretty links plugin to make easy to remember URLs to certain posts and pages. Is there a way I can do this on here too? Example: i have a forum post that has turned into a really good guide, I want to be able to tell people to go to mysite.com/guide or I have an event in my calendar and I want to easily promote it. Mysite.com/event then later change that url to point at the latest event each month id this possible?
Last reply by Joy Rex, -
- 3 replies
- 631 views
Hi, I'm super new at this and when I go to the community page I get the attached image. I bought the Plus 40 Cloud Community Package. What is going on and how do I fix it?
Last reply by Mark H, -
- 1 reply
- 268 views
I can't find the option in the guest usergroup to allow them to see signatures in posts.
Last reply by newbie LAC, -
- 1 follower
- 4 replies
- 502 views
I'm not even sure if this possible but I was a little disappointed when updating to the latest release did not include PHP 7, since it was a headline for the release and Charles even mentioned how good it is here: Can it be done on CIC? Did I miss some info about it? Or will be it happening further down the line? (I know some of this is more feedback or maybe even better suited in the Client Lounge but it is a potentially complicated issue and so just threw all of the questions in here -- I'll happily post them separately in another forum if that would be better.)
Last reply by Rhett, -
- 2 replies
- 265 views
Hi, What settings or mods need to be done in order for a member to upload his / her own video content please? Also feel free to point out pro's and con's to doing this. Thanks. Regards Ray
Last reply by Joy Rex, -
- 2 followers
- 5 replies
- 636 views
As topictitle. I would like to hide images that are beeing quoted - but I can't find the setting to switch that off..
Last reply by Joy Rex, -
- 6 replies
- 360 views
In IPB 3.x it was possible to set up a custom permission set and assign it to a member to restrict access to a specific board without having to create a whole new member group solely for that one user. In IPB 4.x however (unless I'm just not seeing it) the custom permission sets seem to be gone, so how do I do this now ? Thank you.
Last reply by Adriano Faria, -
- 0 replies
- 220 views
Right now my membership is set up for monthly payments. I see how to create a coupon code so that I can make the cost $1 for the first month. Is there a way to use the coupon feature to provide a $1 7 day trial and then they are billed after the 7 days? Or will this require customized code?
Last reply by Michelle McGlade, -
- 1 follower
- 1 reply
- 239 views
Hi all, am I missing something? I bought a new IPB cloud hosted package about an hour and a half ago, got the "your community is ready" email about an hour ago, but the page is just HTML. Even the admin panel is all over the place and I am unable to click the link to upload a new theme. Do I just need to wait a bit longer? (why did I get "your ready to go!" email then?)
Last reply by Joel R, -
- 0 replies
- 187 views
Hi, I want to create an group for members that have previously purchased a product. I can see how to set this so it automatically happens going forwards but I can't figure out a way to do this to previous members. Is it possible? Thanks, Ben.
Last reply by BenCurry, -
- 4 replies
- 388 views
I'm planning on changing from my current forum.domain.com setup to domain.com/forum when I upgrade to IPS 4 - is this an easy change, and how would I go about doing it?
Last reply by Joy Rex, -
- 4 replies
- 284 views
Good afternoon all. I have a question about the downloads. Here's an image what I now on my website see I see no download files in my Subcategories stand How can I fix this where do I being
Last reply by Mike Niewold, -
- 1 follower
- 0 replies
- 216 views
As the title says, I want to know if chargebacks are handled for payments, specifically PayPal and Stripe gateways, and if so is there a function I can hook to add my own code? I'm asking because I'm writing a plugin to integrate with my accounting software and I need to be able to void an invoice if a user creates a dispute.
Last reply by Callum MacGregor, -
- 1 follower
- 12 replies
- 353 views
hello everybody, I'm looking for a plugin. the name is "spoiler" if someone want to place a large text in a topic. you can put it in a spoiler. Greeting Mike
Last reply by Mike Niewold, -
- 1 reply
- 245 views
I've noticed that there was a setting that wasn't notifying members that they were getting private messages. I want to turn this on globally for all existing members. Is there a way to do this retrospectively please? Regards Ray
Last reply by Rhett, -
- 2 replies
- 256 views
Hello, I'm new here. I've spent a ton of time going through online documentation and the forum trying to figure out where/how to get started. I'm stuck on the cname step. My main site is at Squarespace. I've set up a CName over in Squarespace ( called community ) to go to my mysite.invisionzone.com I'm using the HOSTED version of Invision Power Board on the monthly payment plan The result I am looking for is two fold: typing www.community.mysite.com should pop visitors over to my invision power board set up where as www.mysite.com still goes to my Squarepace site. when folks get redirected to my invision power board set…
Last reply by Jennifer Taylor, -
- 1 reply
- 239 views
Hi, I am trying to add an image from Insert Other Media--> Insert an Image from Url.... i tried copying image address from the page and clicked on insert into post. Nothing happens after that. I am not getting that text box area to add text and images : http://imgamd.com/image/PoYp Kindly Help
Last reply by armypolice_UK, -
- 1 follower
- 2 replies
- 259 views
Hi, I would like to the know the way to add google analytics code to the site. Kindly Help. Thanks
Last reply by Saravana Kumar, -
- 1 follower
- 2 replies
- 272 views
When you get to the check in Commerce there is a set of graphics that show which credit cards can be used: I know from experience that PayPal (who handle our credit card payments) doesn't accept American Express cards in the UK, so is there a way to change the card icons that are shown please? Thanks
Last reply by Mark, -
- 1 follower
- 2 replies
- 237 views
My forum doesn't have any of these sharing icons at the bottom of the screen: All of the options under ACP > Site Promotion > Sharing are turned on and set for all groups. Is there any other setting that control these please?
Last reply by BN_IT_Support, -
- 0 replies
- 236 views
I'm the admin on my site, but the edit button isn't showing on members posts. How do I edit their posts please? Also how do I get youtube videos to work or show up properly? All I get is the link. Thanks Ray
Last reply by Raydar, -
- 2 followers
- 3 replies
- 227 views
I would like to create some products in my store that I only want members of a specific user group to be able to see and purchase. I can't seem to see permissions relating to products, whereas everything else has permissions attached to it.
Last reply by FZ, -
- 0 replies
- 210 views
On the 4.1.x Chat I have tested the Private Chat feature and there doesn't appear to be any notification to the person you have initiated a private chat with. I had to go back into regular chat and have him ALSO initiate a private chat with me but then everyone else knows you are entering into a private chat. This is not how it worked in 3.4. Am I missing something or is this the expected behavior?
Last reply by JTHastings,
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