Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Error: Undefined constant "ROOT_PATH" (0)
- Last reply by CheersnGears,
22,949 topics in this forum
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- 1 follower
- 5 replies
- 401 views
It is displaying this on CiC - block_newsletter_signup
Last reply by WebCMS, -
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- 4 replies
- 415 views
We've set up Stripe with various payment methods and updated to the latest version. Most payment methods seem to be working fine but the WeChat payment method is not. Once the invoice is created and the customer pays there is no transaction that ever appears on the IPS side despite successful payment appearing on Stripe.
Last reply by Randy Calvert, -
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- 2 followers
- 8 replies
- 524 views
Hey, so perhaps a dumb question, but I'm setting up Subscriptions on my forum and it's been a super long while. Wanted to get clarification before I bork something and create issues. I have a user group, called "premium" to allow access to a private section of our forum, as well as unlimited uploads. Over the years, we just gave those to people that contributed consistently, but now I'd like to create a paid subscription for it. I have several hundred members that either have this as a primary user group, as well as a bunch that have this as a secondary group. My question is how do I go about searching all my members (appx 183k) and anyone that has a primary or…
Last reply by superaven, -
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- 1 follower
- 5 replies
- 870 views
Can you please look into a fix for this issue, which affects both Mobile and Desktop versions of any forum post that includes a quote (this happens on nearly every thread in my forum). Example URL: https://www.celiac.com/forums/topic/158184-link-between-celiac-and-globulin-or-eosinophils/ View Issue on PageSpeed Insights: https://pagespeed.web.dev/analysis/https-www-celiac-com-forums-topic-158184-link-between-celiac-and-globulin-or-eosinophils/do1q1usgq0?form_factor=mobile Error: Links are not crawlable Search engines may use href attributes on links to crawl websites. Ensure that the href attribute of anchor elements links to an appropri…
Last reply by sadams101, -
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- 1 follower
- 7 replies
- 622 views
Hello, We have to display the GDPR consent module on the community. We have to implement a code. Implement your Universal Tag in the website header, so that you gather users’ consent from InMobi Choice CMP before any other tags are loaded. All future configurations to the Choice CMP can be managed directly in this Central Portal, without needing to redeploy the tag again! Where can we implement the code ? Many thanks.
Last reply by Jim M, -
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- 2 followers
- 1 reply
- 391 views
Last night there was an unidentified login with one of our Admin accounts and they deleted all our data. Please assist in performing a server rollback to when before the incident started. More details can be provided via dm.
Last reply by Stuart Silvester, -
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- 2 followers
- 13 replies
- 1.6k views
Hi, After upgrading to 4.6.8 I enabled the PHP GMP extension and rebooted server. PHP 7.4.1, the extension is detected as enabled: But I get the following error: From System logs:
Last reply by Elon Report, -
Last reply by Jim M, -
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- 2 replies
- 347 views
How do I buy the invision community classic monthly? Do they still got this options? I only see yearly options
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 353 views
Hi, I've never seen this before, just attempted to downloaded the latest DevTools for 4.7.17 and a virus warning showed up in Firefox v1.26.01 on Windows 11. I searched and found some people have issues/false positives when installing it but not by simply downloading it. Has it been checked? Many thanks.
Last reply by The Old Man, -
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- 1 reply
- 301 views
When a user selects "Accept Cookies" or "Reject Cookies", they're always redirected to the homepage. Is there a way I can change that to be the same page they were on when Accepting the cookies? I see the Cookie added correctly, no problems there... And the guestTermsBar template has not been touched, so I'm not sure what to do.
Last reply by Stuart Silvester, -
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- 1 follower
- 2 replies
- 383 views
I've created an announcement that should only appear in one forum and for a few groups of members. I've set the parameters accordingly. However, for one of the groups, the announcement doesn't appear. When I change the group member, the announcement appears. In short, it's as if this group prevents announcements from appearing. But I can't find where it's set. And I confirm that the group is selected (“Citya” below). Installed version : the last one (v4.7.17)
Last reply by ManuTJ, -
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- 1 follower
- 4 replies
- 464 views
I went through the process to change the URL associated with the license we currently hold, and there was no place to actually change the URL. It went through, as now I am being made to pay $15 for another attempt when the first one was free, but again, I never got the opportunity to change it. How do I go about rectifying this? We are currently unable to access our forums due to a domain change.
Last reply by Alexandru, -
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Up until yesterday, notification emails from my site would be shown in mail clients as coming from "Name Of My Website". As of yesterday, they've started to show up as coming from 'noreply@invisioncloudcommunity.com' instead.
Last reply by David N., -
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- 4 followers
- 6 replies
- 591 views
So far, for e-mail notifications, my community-name was shown as a sender. This morning I did the upgrade to v4.7.17 and now only “noreply” is shown. The sender e-mail address is the same, noreply@invisioncloudcommunity.com.
Last reply by David N., -
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How do I get access to the database, on a purchased forum?
Last reply by Jim M, -
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- 15 replies
- 602 views
We have our own license management system based on IPB for our desktop software application. In order to prevent interception of the network traffic, which could be used for software piracy, we encrypt requests and responses between the desktop application and a PHP script on our server. The PHP script then uses the IPB web API to retrieve information about the user's license. The response to the user is encrypted, so they cannot intercept the response to spoof a fake valid license. The system works really well, except for one problem. If any automatic security actions kick in, the entire user base can be blocked from accessing their license info. If one user t…
Last reply by Interferon, -
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- 2 followers
- 21 replies
- 1.3k views
The board that I'm referencing in this post is fairly new (1 month live as of the 20th). I have Friendly URL's enabled, but index.php?/ is still part of the URL. Is there a good reason to rewrite the URL's to eliminate that? Is there an even better reason NOT to rewrite, such as major problems that it may cause? Like I said, the board is new, but there's around 50,000 posts at this point. I don't want to do something that's going to screw things up if the current setup is just fine.
Last reply by Grandma, -
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- 2 followers
- 27 replies
- 4.1k views
Hi, When visiting the admin side, we get the following message ... [[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] How do we get to reset the theme?
Last reply by HighlanderICT, -
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- 1 follower
- 3 replies
- 424 views
Should be a simple one. The main page of a club does not have an H1
Last reply by CheersnGears, -
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- 2 replies
- 344 views
After installing the critical May security update our community home page is now showing the same count of topics and posts on all forums. The forum statistics block is showing the correct count.
Last reply by CrashPush, -
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- 2 followers
- 2 replies
- 465 views
Cannot translate this one 😉
Last reply by Marc, -
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- 2 followers
- 2 replies
- 534 views
UPDATE `cms_databases` `cms_databases` SET `database_use_categories`='1',`database_allow_club_categories`='1',`database_template_categories`=NULL,`database_template_listing`=NULL,`database_template_display`=NULL,`database_template_form`=NULL,`database_cat_index_type`='0',`database_use_as_page_title`='1',`database_comment_bump`='0',`database_record_approve`=false,`database_tags_noprefixes`=false,`database_featured_settings`='{"featured":0,"perpage":10,"pagination":null,"sort":"record_publish_date","direction":"desc","categories":0}',`database_field_sort`='primary_id_field',`database_fixed_field_settings`='{"record_image":{"image_dims":[0,0],"thumb_dims":[200,200]}}',`data…
Last reply by Marc, -
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- 2 followers
- 8 replies
- 703 views
On our site, the "community" blog is having the URL "/blogs/blog/5-cricket/". Apparently, after renaming the blog, the URL did not sync with the new name. The url by ID alone "/blogs/blog/5" does not work but strangely partial url "/blogs/blog/5-x" works as it does with topics, etc. Please change the URL to "/blogs/blog/5-community" as there is no way to edit its URL in the frontend or ACP.
Last reply by Marc, -
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- 1 follower
- 7 replies
- 836 views
I applied the latest patch yesterday, and since doing this I am seeing repeated errors in my logs. The timing could be coincidence. Today there are ~100 entries do far today. The log entry was triggered by a guest (Guests) The URL of page the error occurred on was https://www.mysite.com/?app=calendar&controller=view&csrfKey=1&get=byMonth&m=6&module=calendar&offset=0io4Ty4Oc&view=overview&y=2024 TypeError: array_slice(): Argument #2 ($offset) must be of type int, string given (0) #0 /home/celiac/public_html/applications/calendar/modules/front/calendar/view.php(596): array_slice(Array, '0io4Ty4Oc', 50) #1 /home/celiac/public_html/applica…
Last reply by Marc, -
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