Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
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Problems related to your server or other classic, self-hosted edition issues.
22,898 topics in this forum
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- 2 followers
- 3 replies
- 403 views
Some of the source files for Invision Community have been modified. public_html/community/applications/core/modules/admin/support/phpinfo.php You should download an unmodified copy of those files and upload them to your server. Once that is done, check if the problem persists. I have downloaded and reinstalled this file 3 times and cant get it to go away, any info will help. I have also done a complete reinstall of the whole package and no change. Thanks
Last reply by Marc, -
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- 1 follower
- 7 replies
- 527 views
Had a user ask this question today....(using the "Content I Started" tab) they wanted to know why when searching a particular date range for their posts only 2 or 3 posts came up? I also tried this for myself and I entered a 6 month range for 2020 and I only got 3 posts when I know that I had many more than that? Anybody know why this is happening or is it a bug in 4.7.16? Thanks
Last reply by Randy Calvert, -
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- 1 follower
- 2 replies
- 418 views
I'm trying to change the title of our website. I've managed to track down most of them but I cannot find where the title in the bottom of the pages is found (see picture) or the email header. Looking at the HTML in the email wrapper it looks as though 'board_name' is used. But I cannot find that anywhere in CP. Could someone point me in the right direction ?
Last reply by rhocar, -
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- 6 followers
- 13 replies
- 2.6k views
Hey, it seems Google Authenticator for MFA has stoped working, QR images for enrrollement are not properly being generated. It seems google has finally deprecated it and all querys to https://chart.googleapis.com/ are failing with a 404 error. Information: https://developers.google.com/chart/infographics/docs/qr_codes Post where it is recommended to switch to another API: https://support.google.com/docs/thread/251700701
Last reply by Jipa331, -
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- 1 reply
- 262 views
I wanted to start my forums from scratch by using new location (forums.manishbangia.com), while the old location was www.manishbangia.com/forums. But while trying to configure it, I am getting following error. An installation has already been activated for this license key. Your license key entitles you to one installation only. If you need to change the URL associated with your license, contact IPS technical support. Kindly help. Regards, Manish Bangia
Last reply by Gary, -
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- 1 follower
- 3 replies
- 461 views
Hello, I installed a ads.txt plugin from Invision community and it completely broke the front end of my site, wondering how I can fix it so the header looks normal once again, I am using IPS focus Dimension 4.7.15 as my theme, wondering what I need to edit to make it look normal again? BTW the plugin I downloaded was from here. (source) Will continue to try and fix until someone responds
Last reply by Marc, -
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- 2 followers
- 2 replies
- 436 views
Hello, just to make sure, as I don't use this for ages. I created an activity stream here on IPS to display only content items (topics) but replies (comments) are displayed too: Is that right? Shouldn't it show only the topics (first post) and no replies, like above? Thank you. AS ID 1211, just in case.
Last reply by Adriano Faria, -
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- 1 follower
- 1 reply
- 331 views
Hi all, I'd like to ask some support for upgrading my software to 4.7.17 version as it is required to keep using Sofort and Ideal payment methods via Stripe. I found this tutorial and copied all steps. However, when I click "Check for new updates", the Beta does not become available. Usually when there is a new update available, I get a notification which enables me to install the update. This notification doesn't pop up. Could you please advise? Thanks in advance. Thanks, Etienne
Last reply by Marc, -
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- 3 followers
- 7 replies
- 589 views
On the main forums page I can see that there is a queued post in one of the forums: Normally I click the red '1' and that takes me to the thread with that queued post where again I can see a red '1', and I click it and then I can approve that queued post. This time, when I click the red '1', it shows me a list of only one topic but with no red warning sign and no red '1'. I can't find any queued post in that topic. PS: Stock invision theme, no plug-ins.
Last reply by David N., -
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- 1 follower
- 3 replies
- 363 views
Hi, am I the only with this issue or it's a known one?
Last reply by DawPi, -
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- 1 follower
- 2 replies
- 343 views
Hi, I noticed that IP.Board sends support ticket URLs to bing via the Indexnow service when there is a new response. Since support tickets are private, not public, shouldn't they be exempt from this feature? Also because a false request will always be sent, as Bing (or others) will never be able to access and recognize the new content. Thanks
Last reply by modman, -
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This issue is reproducible only on a page with 2 editors with each having a different area assigned: Create a page with 2 editors in it. Let's say the editors use the following keys in the same application: EditorA EditorB Case 1: Disable the button ONLY for editor A The button is disabled for both editors A and B. Case 2: Disable the button ONLY for editor B The button is visible for both editors A and B. === If you have 2 editors (A & B) that use 2 different areas on the same page, the cached result of the first editor (A) displayed on the page is always used for the second edi…
Last reply by Daniel F, -
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- 1 reply
- 358 views
My question is as follows: will version v4 receive support for PHP 8.2?
Last reply by Jim M, -
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- 4 followers
- 15 replies
- 1.3k views
Hi, I got an email from Stripe about my integration with Invision Community stating: I am on the latest version of Invision Community (v4.7.16) so why is it using an outdated version of Stripe's API? I tried to find it in my community configuration to see if I can update it myself but cannot find it. Any help on this would be appreciated. Thank you.
Last reply by Stuart Silvester, -
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In the file /system/File/Amazon.php inside the function deleteContainer() this code is executed when adding a new delete task to delete the files in a bucket folder (container): /* Turn on task */ \IPS\Db::i()->update( 'core_tasks', array( 'enabled' => 1 ), array( '`key`=?', 's3_delete' ) ); The problem is that the task's key is not s3_delete but s3Delete (no space + capitalized). This causes the task to delete the S3 files to not activate correctly. The same issue is also present inside the code of the s3Delete task to disable itself in 2 different locations. Lines 44-50: if ( !( $obj instanceof \IPS\File\Amazon ) ) { /* Cl…
Last reply by teraßyte, -
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- 1 follower
- 2 replies
- 588 views
When adding an announcement it's possible to select an ending date before the starting date. When that happens that announcement will never show. Example: Start date: 26 March End date: 7 March (instead of 7 April) When adding/editing an announcement, it should throw an error if the end date comes before the starting one.
Last reply by teraßyte, -
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- 2 followers
- 1 reply
- 229 views
Is there any mechanism to delete images that were uploaded by members over 5 years ago, for example? My board is starting to consume more space than I'd like on my server, and I thought this could be a quick win.
Last reply by Marc, -
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- 2 followers
- 8 replies
- 1k views
Stripe supports direct debit. Does the invision stripe integration support direct debit? Is it possible to specifically select to only allow direct debit on a product with renewals, and exclude card payment option? If not, is it possible for stripe to integrate the above. These are very important as due to 2FA if a reaccuring card transaction is changed in amount, their card renewal payment will fail. With direct debit, it is possible to increase or decrease the membership price, as long as you give notice to the customer. This will avoid failed payments.
Last reply by Marc, -
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- 1 follower
- 5 replies
- 248 views
The user cannot buy a subscription. He does not see a buy button. A user has ID 197021.
Last reply by Daniel F, -
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- 2 replies
- 240 views
Is there a default export to XLS or CSV for payments > transactions? If not is there a 3rd party tool out there?
Last reply by John Horton, -
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- 2 followers
- 3 replies
- 694 views
Same story, again. This is getting beyond frustrating.
Last reply by Matt, -
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- 2 followers
- 46 replies
- 2k views
Hello to everyone We would like to upgrade the invision from 1.7.4 to 1.7.15 and during the upgrade show the following message ( see image ) . Should worry do something or i can process with upgrade without any problem ? Just to notice that until now we had only forum pages events and the new purscase is with also blogs and gallery Many thanks in advance
Last reply by Marc, -
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- 2 followers
- 1 reply
- 259 views
A user had a monthly subscription ending 22nd of May. He has upgraded to a half-year subscription. The expiration date of the subscription has not changed. It still shows 22nd of May. Nothing has been done manually. The user in question has an ID 293449. Can you please check what is false and instruct what I have to do, to grant him his paid subscription term.
Last reply by Marc, -
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- 2 followers
- 2 replies
- 273 views
This is probably works as designed. But... We have the lot of clubs on the site. The club members are subscribed to the club and club forum (club feature). If a new topic is posted in the club, the members who have not logged in more than three months, do not get any notification about new topics in the clubs. Even if they log in after 4 months. Nor in the notification list, neither per e-mail. Nothing. They do not check clubs and do not see that someone asks something there. We have club members that create new topics in older clubs, but nobody replies. Is there any possibility to inform subscribed club members about new topics per e-mail? I know that I can cha…
Last reply by Marc, -
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- 1 follower
- 6 replies
- 374 views
I added these alternative payment methods via Stripe where they are active and configured but when I try to pay, I receive the error: An error occurred while processing the payment. Try a different payment method or contact us for assistance. Payments by credit card and Paypal work without problems, the errors are only present with the alternative systems that I added yesterday, marked in the red box: When I created these payment methods I inserted these values by copying them from the existing one I already had (working): Stripe secret key Stripe public key Webhook Signing Secret Questions: Could this be the problem? I …
Last reply by modman, -
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