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Technical Problems

Run into an issue and need help from the Invision Community Team?

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Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.

If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.

Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.

Classic self-hosted technical help
Classic self-hosted technical help

Problems related to your server or other classic, self-hosted edition issues.
- 16.4k posts
Database overloading server CPU?

filmix, 2 hours ago2 hr

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Five Invision Community 5 features your team will love
Five Invision Community 5 features your team will love

Matt · November 29, 2024Nov 29

There's a lot for your members to love with Invision Community 5, and we recently covered five of the best features. Today, I want to discuss five features your team will love. One of the main concepts for Invision Community 5 was to reduce the complexity of power-user tools like theming and page building. These functions had been built around those with deep technical and coding knowledge, locking out many community teams. We also wanted to build new tools to help busy community teams organise
Matt

November 29, 2024Nov 29
- 4,267 views
Five Invision Community 5 features your members will love
Five Invision Community 5 features your members will love

Matt · November 27, 2024Nov 27

As we move closer to releasing Invision Community 5, I wanted to review a few key features I believe your members will love after you upgrade to Invision Community 5. The all-new editor We have to start with the brand new editor, recoded and redesigned from the ground up. The new editor is not just faster and leaner, but also remarkably user-friendly, ensuring an upgraded experience for your members in Invision Community 5. Your members will love the streamlined toolbar that no longer hides butt
Matt

November 27, 2024Nov 27
- 4,077 views
Invision Community 4: SEO, prepare for v5 and dormant account notifications
Invision Community 4: SEO, prepare for v5 and dormant account notifications

Matt · November 11, 2024Nov 11

Invision Community 4.7.19 will be released in November and contains many updates along with the report center improvements. While Invision Community 5 moves through the beta process, I wanted to let you know about all the updates coming in Invision Community 4. I've already spoken about the Report Center updates, which bring more professionalism and compliance to that area, and this blog will outline a few other highlights for the forthcoming release. Dormant Account Login Notification Keeping m
Matt

November 11, 2024Nov 11
- 7,878 views
Invision Community 5: Beta testing and latest updates
Invision Community 5: Beta testing and latest updates

Matt · November 7, 2024Nov 7

Invision Community 5 is currently in beta testing for all customers with the Invision Community Classic license. Invision Community Cloud customers can request a private demo to test the latest version. After months of development work, we're pleased to move Invision Community into beta testing, the final phase before its stable release. We'd love your help to find the last few bugs. You can join our Invision Community 5 Beta Testing Club and download the beta onto your test site or request a cl
Matt

November 7, 2024Nov 7
- 4,400 views
Invision Community 4: A more professional report center
Invision Community 4: A more professional report center

Matt · November 4, 2024Nov 4

Invision Community 4.7.19 contains a significant upgrade to the Report Center to improve compliance and professionalism within the reporting workflow. The existing report center functions well enough but lacks some of the more professional tools modern communities need when managing complaints. In previous versions, a member or guest reported a piece of content, such as a comment or topic, which was then handled by the community team behind the scenes, and the report closed when dealt with.
Matt

November 4, 2024Nov 4
- 1,979 views