Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted Monday at 09:17 AM2 days One member reporting this problem: Only for the past 24 hours or so, he has had to sign in again every time he reopens his browser, even though he's checked "Remember Me". He's deleted his cookies and the problem remains. He can reproduce this problem with Safari, FireFox and Chrome, so it doesn't seem to be browser related.
Monday at 09:36 AM2 days 18 minutes ago, David N. said: One member reporting this problem: If it happens to a member only then the issue must be local imo. was there any modification or change done to the forum prior to that happening btw?
Monday at 09:55 AM2 days Author 17 minutes ago, Miss_B said: If it happens to a member only then the issue must be local imo. was there any modification or change done to the forum prior to that happening btw? No changes. If the issue is local, what could it be when it's happening on 3 different browsers, even after deleting the cookies?
Monday at 11:22 AM2 days 1 hour ago, David N. said: No changes. If the issue is local, what could it be when it's happening on 3 different browsers, even after deleting the cookies? If its only happening to that one user, the likelyhood is that its the users end. However the simplest way to check is to change their password yourself, then log in manually with their account and see if you can see it happening. I suspect you wont
Monday at 01:50 PM2 days Author Thanks Marc. I changed his password, opened a new browser and logged in, and everything worked as expected for me. I talked with him and he’s saying that he’s not using any VPN, No firewall, and can reproduce the issue on two different computers running 3 different browser, so the issue is with the 6 combinations of computer+browser. Moreover he had always been permanently logged in for my site for months and the issue started only 24 hours ago or so. He’s also permanently logged in in many other online communities and only my site is giving him the issue.I don’t know how to further help them.
Monday at 01:54 PM2 days Sounds like there is something being omitted from the conversation there most likely. Not so much saying it will have been on purpose, but more something being missed that is in common, other than the user themselves
Monday at 01:59 PM2 days Author I looked at the log and found the following repeated log entry, may this be related?
Monday at 02:29 PM2 days 30 minutes ago, David N. said:I looked at the log and found the following repeated log entry, may this be related?No, this is something else, but the issue causing the blockMember issue should be resolved now.
Monday at 02:31 PM2 days Author Ok thanks Daniel. Still trying to help that user… he says that the issue was seemingly solved after I had changed his password and he logged in again, and now it’s come back. Also when he clicks the notification bell, he gets an endless wheel scrolling and the notifications are never displayed.
Monday at 02:42 PM2 days Is the user using Incognito mode or have it set to delete browser cookies on close? That would explain not having the cookie there when reopening the browser.
Monday at 04:35 PM2 days Author 1 hour ago, Jim M said:Is the user using Incognito mode or have it set to delete browser cookies on close? That would explain not having the cookie there when reopening the browser.Thank you Jim. That user is not using incognito windows, and does not have his browsers set to delete cookies. He does not have this issue with other communities he visits, only my site. Also he reported that he looked at a private message, then went to the home page and at that point he was signed out. He was able to reproduce this last issue on two different browsers, Chrome and Safari.
Monday at 05:09 PM2 days Just now, David N. said:Just found out he’s using an anti-virus… could that be the issue?If it impacts his browser, yes. I would suggest disabling it to test.
Monday at 05:10 PM2 days Author 1 minute ago, Jim M said:If it impacts his browser, yes. I would suggest disabling it to test.That’s what I suggested to him, let’s see what he says. Thanks! Edited Monday at 05:12 PM2 days by David N.
Monday at 05:10 PM2 days Lots of antivirus install browser extensions nowadays. Maybe that’s what clears his cookies after the browser is closed. Edited Monday at 05:11 PM2 days by teraßyte typo
Monday at 05:13 PM2 days Author 2 minutes ago, teraßyte said:Lots of antivirus install browser extensions nowadays. Maybe that’s what clears his cookies after the browser is closed.But then it wouldn’t clear the cookies only for my site and not the others?
Monday at 05:19 PM2 days 5 minutes ago, David N. said:But then it wouldn’t clear the cookies only for my site and not the others?It depends on the software. Cookies are specific to a domain. The software could absolutely clear cookies for one site, but not another.
Monday at 07:02 PM2 days Author Ok so he tried with all browser extensions disabled and the antivirus disabled and still experiences the issues. Is there anything else I can do on my end to try to help him out?
Monday at 07:11 PM2 days 7 minutes ago, David N. said:Is there anything else I can do on my end to try to help him out?There’s really nothing, outside of the user’s computer, which is causing this. So it is a matter of the user finding out what exactly it is.
Monday at 07:13 PM2 days Author Just now, Jim M said:There’s really nothing, outside of the user’s computer, which is causing this. So it is a matter of the user finding out what exactly it is.Ok thanks again, we’ll keep digging and if we end up finding a solution (hopefully!) then I’ll post it here.
Monday at 11:31 PM2 days Are all his browsers up to date ?Have you told him to delete cookies and wait 5 minutes before trying to log in again ?Also, is he using the ‘remember me’ check box ? tell him to log in without using it. Edited Monday at 11:32 PM2 days by harry m added last line of info
Monday at 11:41 PM2 days I do get this from time to time when logged in on my computer and attempt to log in on my phone, for example. Logging in is successful, but any page I visit afterwards is as if I am logged out. I haven’t investigated the issue, but when I log out of my computer, wait a few minutes and log back in on my phone, all is well.I haven’t had the issue of logging in every time I open my browser though.
