All the self hosted packages (which we have been on since 2005) don't appear to have actual technical support available. The packages say:

Quote

Standard Support:
Support is available in our Community Forums.

 

Further down the page it says:

Quote

 

Do you provide support for server issues?

No - our support coverage for self-hosted plans is limited to issues/guidance with our software only. For problems related to your server, we'll refer you to your host or IT team with more information. We recommend choosing one of our plans if you aren't experienced in server management.

 

 

When I go to the client area it says our plan doesn't include email support, only the Community forum.

But this isn't an issue regarding hosting. How do self hosted customers get technical support about the forum software?

Edited March 12, 20231 yr by MSUKForum

By posting in this forum: https://invisioncommunity.com/forums/forum/497-technical-problems/

Was this posted in the correct section then? Because I've still not got a reply.

 

 

You posted in the “my site is broken and it’s my server’s fault” section 😀

I moved it to general help area.