'Your current plan doesn't include email support'

[svit]

Hello,

 

I am not sure what I have overlooked, but I am receiving the below message when trying to raise a support ticket on our website with active IPS licence: (holesovice.cz). Ca nyou plesae how we can reachto helpdesk.

[DawPi]

As described - basic support is provided on this community now.

[svit]

Thank you, I dont' recall having this change of support extent been announced before (which is something i may have missed) but let's try:

My query to IPS support is as follows:
'On our holesovice.cz I have asked the ISProvider to enable PHP 8.0, after its been done I have changed the settings to activate 8.0 after which the entire IP presentation became unaccessible. Can you please advise what could be changed on the IP installation side so that the presentative is working again.'

Edited October 17, 2022 by svit

[svit]

56 minutes ago, DawPi said:

As described - basic support is provided on this community now.

Does it read like:

The original full support is not available to active license holders any longer (has been discontinued), instead, active license user should seek basic help on the forum? This would certailny be a game changer for us (running some 5 websites with multiple IP products purchased; for the past 15 years). IP team to please clarify.

Edited October 17, 2022 by svit

[opentype]

5 minutes ago, svit said:

This would certailny be a game changer for us …

It doesn’t change much. It just means that “first contact” is here on the Help & Support forum now. If a private support ticket is necessary, it will be created after you posted here. 

[Marc]

We have actually just moved where we do support. As mentioned above, it doesnt really change much

• Staff still see every issue you post
• We still have access to your details on file, and any access details you add
• We can get items to a private ticket should they have private information

It does however also now have advantages

• You may find someone knows what the answer is, and answers you earlier
• You may see someone else post up an issue you are experiencing, and so you see how to resolve something in advance
• We have a process of log, and follow up for bug reporting. So when you report an issue, we will come back and tell you once its been resolved

 

[svit]

Thank you,

My query raised above was:

'On our holesovice.cz I have asked the ISProvider to enable PHP 8.0, after its been done I have changed the settings to activate 8.0 after which the entire IP presentation became unaccessible. Can you please advise what could be changed on the IP installation side so that the presentative is working again.'

[Mark H]

After your host changes to PHP 8.0 please download and run the compatibility checker while PHP 8.0 is actively being used.

 

Does it show any require components being missing, such as any required PHP Extensions?

[svit]

Hello, I don't seem to have any issues with server setting, yet our presentations don't load, we are getting HTTP ERROR 500

[Jim M]

A 500 Server Error is a lot like your car's check engine light. It says something is wrong but not what or where. You will want to reach out to your hosting provider or server administrator to have them obtain the Server Error Log entry for the issue in question.

[svit]

Hello, in our case the problem was caused by the fact that out home appliation was a 3rd party application which wasnt upgraded to the latest version yet. After its upgrade the 500 Error disappeared and all is es expected.

[Marc]

Thank you for letting us know. Please ensure you report the issue to the author of that product.