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  • 4 weeks later...
Posted

Hi Adriano,

We used it extensively on 3.4.x, and only just upgraded to 4.5.4, which was successful. However, when clicking the Install button in the Marketplace from our ACP we unfortunately get the following error message:

"There was an error installing the resource, please submit a support ticket for further assistance."

PHP 7.3, MariaDB 10.2, CentOS 7, IPB 4.5.4

Any suggestions?

Thank you in advance!

Kind regards, Wim

Posted (edited)

Thank you, Adriano.

I managed to fix it myself. We had a (smallish) database crash, and as a result we upgraded from MariaSB 10.0 to 10.1, which appeared to fix it, so then to 10.2. However, as the ACP then became unavailable we could not deinstall old apps - that seems to have been the problem. I managed by deleting tables, the directory, and the configuration settings manually. Just that I now need to set it up all over, and that we lost historical data.

It is what it is :). At least it is installed now.

Cheerio, Wim

Edited by wimg
Posted (edited)

@Adriano Faria 

[[Template trackmembers/front/logs/logsRows is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]
 

This is error even on a new create of the default theme.

 

#0 /forums/system/Theme/Theme.php(860) : eval()'d code(926): IPS\Patterns\_ActiveRecord::load(NULL)
#1 /forums/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_trackmembers_front_logs->logsRows(Object(IPS\Helpers\Table\Db), Array, Array)
#2 /forums/system/Theme/Theme.php(860) : eval()'d code(1268): IPS\Theme\_SandboxedTemplate->__call('logsRows', Array)
#3 /forums/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_trackmembers_front_logs->logsTable(Object(IPS\Helpers\Table\Db), Array, Array, NULL, true)
#4 /forums/system/Helpers/Table/Table.php(564): IPS\Theme\_SandboxedTemplate->__call('logsTable', Array)
#5 /forums/applications/trackmembers/modules/front/trackmembers/logs.php(126): IPS\Helpers\Table\_Table->__toString()
#6 /forums/system/Dispatcher/Controller.php(101): IPS\trackmembers\modules\front\trackmembers\_logs->manage()
#7 /forums/applications/trackmembers/modules/front/trackmembers/logs.php(30): IPS\Dispatcher\_Controller->execute()
#8 /forums/system/Dispatcher/Dispatcher.php(152): IPS\trackmembers\modules\front\trackmembers\_logs->execute()
#9 /forums/index.php(13): IPS\_Dispatcher->run()
#10 {main}

 

Edited by Afrodude
Posted (edited)
23 hours ago, Afrodude said:

@Adriano Faria 

[[Template trackmembers/front/logs/logsRows is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]
 

This is error even on a new create of the default theme.

 


#0 /forums/system/Theme/Theme.php(860) : eval()'d code(926): IPS\Patterns\_ActiveRecord::load(NULL)
#1 /forums/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_trackmembers_front_logs->logsRows(Object(IPS\Helpers\Table\Db), Array, Array)
#2 /forums/system/Theme/Theme.php(860) : eval()'d code(1268): IPS\Theme\_SandboxedTemplate->__call('logsRows', Array)
#3 /forums/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_trackmembers_front_logs->logsTable(Object(IPS\Helpers\Table\Db), Array, Array, NULL, true)
#4 /forums/system/Helpers/Table/Table.php(564): IPS\Theme\_SandboxedTemplate->__call('logsTable', Array)
#5 /forums/applications/trackmembers/modules/front/trackmembers/logs.php(126): IPS\Helpers\Table\_Table->__toString()
#6 /forums/system/Dispatcher/Controller.php(101): IPS\trackmembers\modules\front\trackmembers\_logs->manage()
#7 /forums/applications/trackmembers/modules/front/trackmembers/logs.php(30): IPS\Dispatcher\_Controller->execute()
#8 /forums/system/Dispatcher/Dispatcher.php(152): IPS\trackmembers\modules\front\trackmembers\_logs->execute()
#9 /forums/index.php(13): IPS\_Dispatcher->run()
#10 {main}

 

You probably deleted a member or a group and it's failing to load it when viewing the logs. I'll add some checks to avoid the error.

EDIT: Please check your message. I have a template fix to test before I update the file on marketplace.

Edited by Adriano Faria
  • 3 weeks later...
Posted

Hi Adriano,

I cannot upgrade from the 3.4.8 version to the one for 4.5.4.

I left database tables and software installed intact, in the hope of an upgrade including data.

The error message I received is as follows:

../forum/admin/?app=core&module=marketplace&controller=marketplace&do=install&id=8875&type=install&csrfKey=de5885bca773257391db2887b63864be&confirm=1

Missing: /applications/trackmembers/Application.php

and backtrace:

#0 /home/fpnadmin/public_html/forum/system/Patterns/ActiveRecord.php(148): IPS\_Application::constructFromData(Array)
#1 /home/fpnadmin/public_html/forum/system/Application/Application.php(252): IPS\Patterns\_ActiveRecord::load('trackmembers', 'app_directory', NULL)
#2 /home/fpnadmin/public_html/forum/applications/core/modules/admin/marketplace/marketplace.php(812): IPS\_Application::load('trackmembers')
#3 /home/fpnadmin/public_html/forum/applications/core/modules/admin/marketplace/marketplace.php(240): IPS\core\modules\admin\marketplace\_marketplace->_installApplication(Array, '/tmp/IPSMPFAFPy...')
#4 /home/fpnadmin/public_html/forum/system/Dispatcher/Controller.php(90): IPS\core\modules\admin\marketplace\_marketplace->install()
#5 /home/fpnadmin/public_html/forum/applications/core/modules/admin/marketplace/marketplace.php(40): IPS\Dispatcher\_Controller->execute()
#6 /home/fpnadmin/public_html/forum/system/Dispatcher/Dispatcher.php(152): IPS\core\modules\admin\marketplace\_marketplace->execute()
#7 /home/fpnadmin/public_html/forum/admin/index.php(14): IPS\_Dispatcher->run()
#8 {main}

I have also tried removing the old application, from ../forum/applications_addon/other/ , but that resulted in the Marketplace greying out and no further action.

Could you please tell me how I can go ahead and upgrade to the 4.5.4 version, ideally with the old data intact, or otherwise, if that is not possible, to upgrade at least to the latest version?

Thank you very much in advance!

Kind regards, Wim

Posted

Disable this and all other 3rd-party resources to upgrade. The error above shows that it isn’t “finding” the app, so it doesn’t even is an error from the app itself. Honestly, never saw such error. 🤷🏻‍♂️

Posted

Thank you, Adriano.

I  will have to do that at an opportune time tomorrow, as we only went live again an hour or so ago - a month after we went offline ....

I'll keep you informed here. 🙂

Kind regards, Wim

Posted

Ok, I thought I'd give that a try, regardlkess, without disabling other 3rd party resources.

Essentially I removed the out-of date version from the ACP, next removed the old code from the server, and then installed the new version.

It threw a no permission error. However, when checking the applications, it was there, approximately in the middle of the app-llst, disabled, completely lined up to the left.

Clicking on Permissions allowed me to change permissions, and after saving it disappeared to the uninstalled add-ons section.

I could then install it, and it works!

Lost all data, however,but at least it is installed now, and appears to be working :).

Kind regards, Wim

  • 1 month later...
Posted

Actually I have suddenly realised that although we are using the latest version of the forum software, we haven't updated the track members software. I will be doing that soon. I hope that there isn't a glitch after that. I will report back here

Posted
1 hour ago, ToeJam said:

Is this software working for the newest update?  I'm getting "Something went wrong. Please try again." after hitting "Install Update"

This is a marketplace error message; it isn’t from this app. Submit a ticket to IPS.

Posted

@Adriano Faria after the last update each time I am trying to track a member it's said it's completed, yet nothing has been tracked. I checked the system for error logs, and I didn't see anything. Would you please check, and see what's going on.

Posted
2 minutes ago, Adriano Faria said:

You should have said that before! I'll retest later.

I am sorry because I have never used this way to track a member before because it doesn't give you an option to track all the time. 

Posted (edited)
17 minutes ago, Afrodude said:

I have never used this way to track a member before because it doesn't give you an option to track all the time.

  Yes, it's in the TIME FRAME tab:

sJPDcHI.png

23 minutes ago, Afrodude said:

or even from the ACP

You mean from here?

uOdkj27.png

Edited by Adriano Faria
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