Very suddenly after the last upgrade all my community downloads (i.e. via the Downloads app) are dead. Upon clicking "Download File", I get a white screen simply saying:

 

{
  "code": "not_found",
  "message": "File with such name does not exist.",
  "status": 404
}

 

Nothing has changed here - all the files are hosting on Amazon S3 bucket but I'm wracking my brains as to why suddenly they're all broken?

Any help appreciated! My webhost is Invision Cloud (here).

Thank you in advance for any help.

Neuro

Edited November 17, 2024Nov 17 by Neuro

Please make sure you’re on the latest release. 

I think I am. Admin CP says v4.7.19

Please be advised I have moved this to a ticket so we can further investigate. Please watch your email for further correspondence. 

17 hours ago, Jim M said:

Please be advised I have moved this to a ticket so we can further investigate. Please watch your email for further correspondence. 

 

I am experiencing the same issue with certain file types e.g. PDF and DOCX failing to be accessible after the upgrade to v4.7.19

{
  "code": "not_found",
  "message": "Bucket with such name does not exist.",
  "status": 404
}

 

A link to an uploaded file:

 

https://f003.backblazeb2.com/file/cloud3-media/y320084/monthly_2024_11/FloorplanDoc_pdf.7190ce6666ac610abb3f390ae7c83e12?Authorization=3_20241118081455_533e01b30bf0962ff86be3d9_3853075189456a47776f2411ed00056c2e29b34b_003_20241118083455_0024_dnld&b2ContentDisposition=attachment%3B+filename%3D%22Floorplan+Doc.pdf%22&b2Expires=Mon%2C+18+Nov+2024+08%3A34%3A54+GMT&b2ContentType=application%2Fpdf

 

 

Both historical and new uploads give the same message.

12 minutes ago, RMweb said:

 

I am experiencing the same issue with certain file types e.g. PDF and DOCX failing to be accessible after the upgrade to v4.7.19

{
  "code": "not_found",
  "message": "Bucket with such name does not exist.",
  "status": 404
}

 

A link to an uploaded file:

 

https://f003.backblazeb2.com/file/cloud3-media/y320084/monthly_2024_11/FloorplanDoc_pdf.7190ce6666ac610abb3f390ae7c83e12?Authorization=3_20241118081455_533e01b30bf0962ff86be3d9_3853075189456a47776f2411ed00056c2e29b34b_003_20241118083455_0024_dnld&b2ContentDisposition=attachment%3B+filename%3D%22Floorplan+Doc.pdf%22&b2Expires=Mon%2C+18+Nov+2024+08%3A34%3A54+GMT&b2ContentType=application%2Fpdf

 

 

Both historical and new uploads give the same message.

Added a ticket for you also.

Hi, we have a similar issue, this is the result when we try to download a file 
At the moment we are still on 4.7.18, we will update next week to 19 and let you know if the issue persists 

2 hours ago, Rulex said:

Hi, we have a similar issue, this is the result when we try to download a file 
At the moment we are still on 4.7.18, we will update next week to 19 and let you know if the issue persists 

Please do upgrade first of all, and let us know if you are then still seeing the same problem.

Thank you to Ryan A at Invision who advised this was fixed for me (via a ticket). No idea how they fixed it but awesome customer service as always.

Hi Marc, I just wanted to confirm that once updated everything works correctly. Thank you