Can't unarchive topic?

[David N.]

Hello, I am trying to unarchive a topic. I clicked the Moderation Actions drop down and chose "Unarchive". The topic still shows as archived. Now "Unarchive" is no longer displayed in the drop down. 

Edited February 2, 2023 by David N.

[David N.]

Never mind, it ended up working! I suppose it takes about a minute. 

[Daniel F]

Yes, it can take some time.

Unarchiving a topic will only flag it for unarchiving, the real unarchiving happens via a background task in the background.

[David N.]

Great, thanks Daniel. 

Is there a way for me to unarchive all the archived topics? I didn't realize that moving to the Cloud would archive all those topics and I surely still want them showing up in search results. 

The user guide states that archiving "is a power-user option designed for communities with millions of posts and a long history" — my community is only 140k topics and 850k posts.

[Marc]

You can adjust archive settings from Community>Forum>Settings>Archiving. Anything outside of that setting will be unarchived

[David N.]

On 2/2/2023 at 2:00 PM, Marc Stridgen said:

Anything outside of that setting will be unarchived

I have disabled archiving last Thursday. Old posts are still archived. Any idea why they weren't unarchived? Thanks!

[Marc]

It can take quite some time, as it runs with traffic on your site, and is intentionally a gradual background process. 

[David N.]

Is it normal that it isn't listed in my background processes in my ACP?

[Randy Calvert]

5 hours ago, David N. said:

Is it normal that it isn't listed in my background processes in my ACP?

Yes. It’s not a normal background task. 

[Marc]

Indeed those are not the same thing. They wont show up in the queue

[David N.]

Ok thanks.

[David N.]

On 2/7/2023 at 10:04 AM, Marc Stridgen said:

It can take quite some time, as it runs with traffic on your site, and is intentionally a gradual background process. 

The topics are still not unarchived. I suppose I must have a wrong setting somewhere? 

[Jim M]

32 minutes ago, David N. said:

The topics are still not unarchived. I suppose I must have a wrong setting somewhere? 

This process can take some time, especially if there is a large amount of records to go. The background tasks purposely takes it's time not to cause any inadvertent issues on your community. However, if you would like to provide the URL to the topic, we can verify what is happening.

[David N.]

It seems that anything around 2017 and older is still archived: https://www.logicprohelp.com/forums/forum/1-logic-pro/page/830/

Edited February 21, 2023 by David N.

[Jim M]

I am not seeing any errors when processing through the unarchives manually. It looks like these items are slowly unarchiving based off of going forward a few pages. Due to the amount of topics it is unarchiving, this can take some time.

[David N.]

Seems like unarchiving stopped at around Feb 1 2018. No new topics have been unarchived since October 2023. 

Archiving is disabled in my ACP.

Edited February 20 by David N.

[Marc]

If you disabled, did you click to unarchive? Otherwise it will just sit there

[David N.]

40 minutes ago, Marc Stridgen said:

If you disabled, did you click to unarchive? Otherwise it will just sit there

 Sorry I was mistaken. Actually "Disable archiving" is not selected - however archiving is set to archive "where last post More than 12 years ago". 

[Marc]

I have made a change there. Please let us know if thats not making any difference in a few days

 

[David N.]

Thank you!

[David N.]

On 2/20/2024 at 3:10 PM, Marc Stridgen said:

I have made a change there. Please let us know if thats not making any difference in a few days

That worked, and all my topics are now unarchived. Thank you!

[Marc]

Glad to hear that sorted things for you 🙂