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Posted

It looks like the Commerce VAT ID is failing every time on all my sites. I tried multiple IDs from different numbers I know are correct but I only get error messages.

  • “The VAT number provided is not valid.” (most of the time)
  • “There was an error validating the VAT number. Please try again later or contact us for assistance.” (sometimes)
Posted

I have created a ticket on this for you so that we can take a look. If you can resspond to that with an example, we can then take a look. If it's the same issue, it may be that we need to contact the validation service with the issue though. I believe last time it was a bug on their end

  • 1 year later...
Posted

Hi @Marc Stridgen,

any update on this issue? 

We are currently experiencing the same problem and this is not allowing some customers to make a purchase on our Community. 

 

Posted

Nope, we are on 4.7.16 and recently a customer experienced this same error message “The VAT number provided is not valid.”

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