Duken Posted September 17, 2021 Posted September 17, 2021 Dear, We have an issue with 4.6.6. The our picks content is double: https://www.duken.nl/forums/ourpicks/ What can i do?
Marc Posted September 17, 2021 Posted September 17, 2021 Not sure what could have caused that, but we can take a look. Could you please update your access details on file? I will then see if I can see whats happening
Eric BXL Posted September 18, 2021 Posted September 18, 2021 (edited) Same thing with topics, posts and personal messages posted today. Yesterday all was fine. Nothing was touched or changed in the ACP, but starting from this Friday morning, all topics, posts and personal message appear two times on the same page. It is as if we post everything two times. The second post in the topic cannot be deleted. However, the second post of a posted post, and the second personal message of a PM can be deleted. Should I start a new topic for this? I didn't as this looks identical as what happens for the OP. Edit: My forum is on version 4.6.6. Edited September 18, 2021 by Eric BXL
Adriano Faria Posted September 18, 2021 Posted September 18, 2021 11 minutes ago, Eric BXL said: Same thing with topics, posts and personal messages posted today. I see you have Track Members and downloaded it yesterday. A new version was released today to fix the duplicates when posting. Not sure how to remove them from Our Picks, though. Update your Track Members install. Eric BXL 1
Duken Posted September 18, 2021 Author Posted September 18, 2021 22 hours ago, Marc Stridgen said: Not sure what could have caused that, but we can take a look. Could you please update your access details on file? I will then see if I can see whats happening Access is updated. Could you check out out? Thanks.
Marc Posted September 19, 2021 Posted September 19, 2021 Please let us know if you require any further assistance, but at present it appears this is a 3rd party issue, based on the above.
Adriano Faria Posted September 19, 2021 Posted September 19, 2021 12 minutes ago, Marc Stridgen said: Please let us know if you require any further assistance, but at present it appears this is a 3rd party issue, based on the above. Hello Marc, I only replied above because @Eric BXL has Track Members and it was duplicating posts and messages replies (new version fix this) but the app itself doesn’t add items to Our Picks. Also @Duken doesn’t use the app so I’m not sure the solution is ok. 👍 Duken 1
Duken Posted September 19, 2021 Author Posted September 19, 2021 5 hours ago, Marc Stridgen said: Please let us know if you require any further assistance, but at present it appears this is a 3rd party issue, based on the above. Yes please. I dont have this app from @Adriano Faria
Marc Posted September 20, 2021 Posted September 20, 2021 14 hours ago, Duken said: Yes please. I dont have this app from @Adriano Faria The admin username and password for admin still appears to be incorrect there. If you can correct those, we can take a look for you
Duken Posted September 20, 2021 Author Posted September 20, 2021 I created it with the support function in the forum now.
Marc Posted September 20, 2021 Posted September 20, 2021 44 minutes ago, Duken said: I created it with the support function in the forum now. Got your ticket and we can work through this in there for you
Duken Posted September 21, 2021 Author Posted September 21, 2021 It is also happing with the email messages. On the "you maby like'
Marc Posted September 21, 2021 Posted September 21, 2021 I would expect that to be the case, as its showing "my picks" there, and thats where you have an issue. We can work through this with you, but we are awaiting response from yourself on your ticket
Duken Posted September 21, 2021 Author Posted September 21, 2021 Sorry Marc, i can't find the ticket on the clientarea. Can you send me the link where the status of this ticket is?
Marc Posted September 21, 2021 Posted September 21, 2021 You would be looking on your email, not in the client area.
Duken Posted September 22, 2021 Author Posted September 22, 2021 13 hours ago, Marc Stridgen said: You would be looking on your email, not in the client area. Sorry i cant find any email about this case. Could you help me further?
Marc Posted September 22, 2021 Posted September 22, 2021 I have reponded to this again just now, so please check your email again.
Duken Posted September 22, 2021 Author Posted September 22, 2021 9 hours ago, Marc Stridgen said: I have reponded to this again just now, so please check your email again. Sorry, still no mail. Also not in spam folder. Weird, i dont have any email issues.
Jim M Posted September 22, 2021 Posted September 22, 2021 1 hour ago, Duken said: Sorry, still no mail. Also not in spam folder. Weird, i dont have any email issues. Have you checked your spam folder? Do you have any problems receiving mail from our support email recently?
Duken Posted September 22, 2021 Author Posted September 22, 2021 Yes i did, no email in the spam folder. No known mail issues at my side. Still recieving other mails. Last ticket was long ago but with the ticket system. What now?
Jim M Posted September 22, 2021 Posted September 22, 2021 15 minutes ago, Duken said: Yes i did, no email in the spam folder. No known mail issues at my side. Still recieving other mails. Last ticket was long ago but with the ticket system. What now? Sent one last test email to you to see if for some reason there is an issue with Marc's name in the from field 😄 . If you do not receive it, you may wish to double check with your email provider that it is not getting blocked. If they outright do not receive the message, we can then escalate it here to further see what is happening.
Duken Posted September 23, 2021 Author Posted September 23, 2021 (edited) .... And still nothing 😞 Cant find anything on the mail server and Google Apps. Could you mail to *********** then ? Edited September 23, 2021 by Marc Stridgen Edited out email
Marc Posted September 23, 2021 Posted September 23, 2021 I have edited out the email address from the message above so you are not targeted with spam. I've copied you in to the latest reply on that email mentioned Duken 1
Marc Posted September 23, 2021 Posted September 23, 2021 I have escalated the ticket for you now so that we can see whats going on for you
Marc Posted September 28, 2021 Posted September 28, 2021 Just taken a quick look at your ticket there to see where we are at. As of yet we can see the issue happening, and can replicate, but it only seems to be on your site. This is still being investigated by our developers, but just wanted to give you a quick update Duken 1
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