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OK. Thanks, @Marc.

Urgh. I missed that option at the payment page. It defaults to card. I'll see what I can do to highlight the account credit option. Having said that, what's the thinking about it defaulting to card rather than account credit? (Maybe there is something I have not considered.) And is there a way I can default it to account credit? Thanks, @Marc.

You think!? 🤐 Gotta say, the description doesn't help much either. Top up SettingsAllow members to add credit to their account? But your help and patience is appreciated, Jim. Thx. Ah. Just checked - upgrading still does not deduct from the account credit. Is this how it is designed / expected behaviour? Or a bug?

Great! Where is that option? I did search for such an option. Urgh. 😔

Hi Jim. I see the credit amount now - I had missed that (wood/forest for the trees and all that). But there are still no details for any refunds in the account subscription data. Is this usual? If so, it is confusing. Yes, I see that. But as I stated, from the front end view of my account, 'Account Credits' is not listed in the dropdown menu. Neither are credits/refunds listed in my 'Orders'. As an ordinary user, how would I track my subscription credits/refunds? As an Admin, how do I track credits/refunds for an account when (except for the headline figure) they are not recorded and I receive inevitable questions from members? Further, when I upgrade, existing credits are not used. This is surely a bug. (Or part of a larger problem affecting my installation.)

Not sure I follow - typo? If you mean their entry in Commerce => Subscriptions => Subscribers, there are no entries for the account relating to refunds or credit. The same goes for Members = Members => Customer View If I go here: admin/?app=nexus&module=payments&controller=invoices&member= It shows only upgrades, expired, pending and cancelled transactions. The item is checked, but the whole option is greyed out in 'menu item type'. And it does not appear in the dropdown in Subscriptions (front end, my account). 'Show this item to users who can access its content' is selected, but when I select 'I want to choose which groups can see this item', it does not save the option and it reverts to the original option. Well, not really. The ID could be used to confirm my identity here since it is displayed in plain view in my profile URL. It is not vital, but I prefer to keep the separation. My impression is that most Invision clients/members do not advertise their forums/websites here. I'll send you the details in reply to your PM. Thanks.

Hi @Jim M Looking at the client area here, I see there is a 'Account Credit' option in the dropdown menu. I do not have this at my community. I checked it out in the menu manager and the menu option is greyed out. Upon hover, it displays, 'This feature is disabled and so a menu item for it will never show'. I have searched and I cannot find where this might have been disabled. I prefer separation between here and my community. So will not post my ID/useranme in public.

Actually, @Jim M, how do I get the ID/username information to you?

It's my own account. I am the only one testing Subscriptions, so it should be easy to find. I'll send you the account ID and username.

Ah. I see. But since I since this appears to not be working at all, I would not know this. ;) There is no indication of any refunds appearing within 'Your Order' with the subscribing account or in the AdminCP.

Hi @Marc No credits are indicated in the subscribing account, r in the AdminCP, or at stripe. It explicitly states at Stripe that have been zero refunds. Whereas, upgrades are listed in all locations. Can you create an Admin account at my forum? You will be able to view subscription from the main menu. It is in test mode, so feel free to play around. You can use test credit card number: 4242 4242 4242 4242, any 3-digit CVC number, and use any made up name and address details.

Again, in test mode: I've just changed the settings so that downgrades result in refunds. A refund is indicated at the subscriptions page when I downgrade, but this is not reflected in Orders, the AdminCP, or at the Stripe Transactions panel. All Webhook Events are enabled at Stripe.

Note: I am using the Stripe Test Mode environment - perhaps things are different when using the production version? Invision 4.7 Hi all, Further to my previous post, when a member downgrades their subscription plan, is it possible for the 'refund' to be converted into a credit note, and for the first new payment period (of the new, lower priced Plan) period pro-rated to reflect this? Example: Plan 1: $5/month Plan 2: $15/month Plan 2 downgraded to Plan 1 half way through month, generating a $7.50 refund/credit Plan 1 starts immediately and covers a period of 1.5 months (1.5 x $5) Regular Plan 1 payments ($5/month) start 1.5 months after the initial Plan 1 payment and occur every month. This would avoid the need to for refunds and potential refund fees. Bug? My testing indicates that there is no refund or credit generated when a Plan is downgraded. (There is no indication of refund in the AdminCP, the account Orders history, or at Stripe. I have selected 'Difference between the renewal prices pro rata' for both upgrades and downgrades. I have also selected (for the purposes of testing) all end point events at Stripe. Any advice?

Hi all, I see that required events (Stripe) are as follows: source.chargeable, charge.succeeded, charge.failed, charge.dispute.created and charge.dispute.closed Are there other events which ideally should be included, even if they are not required? For example: charge.pending? Other events? Thanks.

Indeed I did: That's the last time I heard from Support (just searched my email to confirm).

I already had a second beta (the request initiated by Invision, not by me), but that suffered from the problem. I reported this and received a response that my report had been escalated. That's the last I heard - I've been waiting for an update from Invision rather than serially creating additional betas. Though, I did try creating another beta on the 18th, to the same effect. And the initiated betas still displayed the same errors as of yesterday. 🤐 The below email is from the 14th.

This is a fresh Cloud beta. I can cannot login as a user or into the ACP.

Has there been any progress with this?

Just tried a new test instillation - same error.

No. After the failure on Thursday, someone from Invision sent me a new link to a another install on Friday, but that failed too. I reported this too and have been waiting to hear back from you about a fix. I'll try again in a few minutes.

Any news on this? Or will be Monday before it is addressed?

Hi @Day_ I was affected yesterday evening (UK time) in the precise same way. I reported it last night - Invision are on it. Hopefully they will resolve the problem today because I was working on some small layout bugs for an app for v5.

Thank you @Marc and @SeNioR-.

Oh. Right. I understand now. So, how would I go about adding an extra button the mobile footer menu? There is nothing obvious in Pages => Templates, but I assume there are methods/options to make these kinds of changes.

I'm confused. I'll take a proper look - it probably will become more transparent to me then. Thanks.