RevengeFNF

Matt, but if im not mistaken, the reason for the community support was not because of money, but to create "a living knowledge base to search for answers before even needing to ask." In this case, it would be better for the cloud customers to also post their problems in the Community Support instead of going directly to a ticket.

Like i told yesterday, i have a small community without any kind of monitization. The site survives only with donations from the users. So, i needed to told them the prices increased, because that will required more donations. Basically after too much discussion, we reached 2 solutions. Move to a different bulletin software that is cheaper or even free Continue with IPS, but only get 1 year of updates and then 2 years without updates and so on. Basically paying the license once every 3 years Im inclined for this last one. Now the wierd part. I have 1 active license and 1 inactive license. Till now i could just go to the inactive license and just pay the price to renew it and it was good. Now if i go there, it won't let me renew it, and it will ask for support. I don't know why, but i have a feeling that we won't be able to pay only the renew price for an inactive license, but we will need to pay more, like the price of a new license or something like that. Well, if that happens, it's the end of IPS for me.

What is the diference between the current support system, with the new community support system and the new Premium support system? Is the new Premium support system the same thing as the current support system?

I didn't even noticed this one in the email. So, for us to have the normal ticket system back, we just need to pay even more. Ok...

Till now i was paying 25$ per 6 months. With that i would pay more for only half the time. Perfect...

We all understand that prices needs to change over the years. The issue here is, are you in the market or are you out of the market in terms of price? What is the price of your competitors? I did not check the price of all the competitors, but IPS is probably now the most expensive bulletin software of the industry.

He would probably just go to another Barber after that 😉

I understand that, but most of your users probably want a balance between the cheapest and the best. I also understand that IPS will probably be safe, because most of them will not take the risk of doing a migration. Doing that it's not easy, not at all. But some might take the risk. I would understand an increase to 55$ or even 60$. But an increase to 80$ is completely out of market. Just my 2 cents.

I don't have any kind of monetization on my forum, so it survives with donations from my users. I already told them that the price increased, and the overall reaction from them was: "It's possible to migrate to another forum software?" Just to let you guys know that many people will have this kind of reaction, because we are talking about an increase of 60% just in the forums app. I don't want to tell names, but your biggest competitor costs 55$ for the forum app, which is now a lot less than the 80$ from IPS.

Yep, i already asked him in the support topic.

Im testing 4.6 beta 3.1 and just found out that the plugin "(NE) oembedServices management" doesn't work anymore (it was already not supported in 4.5, but it did work anyway). @Jordan Invision it's possible for you to make your magic and convince @Matt to add this Oembed Endpoints? Domain: streamable.com Oembed Endpoint: https://api.streamable.com/oembed Domain: imgur.com Oembed Endpoint: https://api.imgur.com/oembed.json This will be the result for Streamable: This will be the result for Imgur:

Can we now use versions later than 7.6.0 of elasticsearch? Last one is 7.13.0, but it won't work with IPS 4.5.