Jim M Posted December 9 Posted December 9 Just now, 403 - Forbiddeen said: I downgrade to 8.1 as recommended. You haven't run the upgrader though to apply the new Invision Community files yet.
403 - Forbiddeen Posted December 9 Author Posted December 9 Just now, Jim M said: You haven't run the upgrader though to apply the new Invision Community files yet. These errors are from the 7th, we are on the 9th (UTC -3), I updated the community today
Jim M Posted December 9 Posted December 9 1 minute ago, 403 - Forbiddeen said: These errors are from the 7th, we are on the 9th (UTC -3), I updated the community today I'm confused then. You would be PHP 8.2 then and it would be expected to generate errors cause you downgraded to PHP 8.1 today (the 9th)
Jim M Posted December 9 Posted December 9 Additionally, you have an upgrade in process right as we speak
403 - Forbiddeen Posted December 9 Author Posted December 9 1 minute ago, Jim M said: Additionally, you have an upgrade in process right as we speak I am currently updating Raffle, as stated the error was in this application!
Jim M Posted December 9 Posted December 9 Just now, 403 - Forbiddeen said: I am currently updating Raffle, as stated the error was in this application! There is an upgrade of the whole software, not just Raffle.
403 - Forbiddeen Posted December 9 Author Posted December 9 1 minute ago, Jim M said: There is an upgrade of the whole software, not just Raffle. So it is updating again, because I had already done the system update I upgrade the Raffle, and the system as you told, but the error persist
Jim M Posted December 9 Posted December 9 2 minutes ago, 403 - Forbiddeen said: the system as you told We never informed on upgrading the system. Only Raffle.
403 - Forbiddeen Posted December 9 Author Posted December 9 2 hours ago, 403 - Forbiddeen said: I updated and it's still the same, even trying to enter Recovery Mode again, @Marc 1 minute ago, Jim M said: We never informed on upgrading the system. Only Raffle. I had updated 2 hours ago
403 - Forbiddeen Posted December 9 Author Posted December 9 15 minutes ago, Jim M said: I'm confused then. You would be PHP 8.2 then and it would be expected to generate errors cause you downgraded to PHP 8.1 today (the 9th) @Jim M I'll explain what happened. We were using a theme that suddenly stopped working. As we used the same theme on the test site, we downloaded the theme and upgraded it on the original site. However, when I saved it, I made this theme available to all users. It must have also been updated in the database. The theme simply bugged and stopped working, not allowing me to access the site or anything else, including the admin panel. As we hadn't paid or upgraded the IPS, we decided to pay for support and also to update the platform. Even updating it didn't solve the problem, so we opened a topic here. @Marc saw that we were using a different version of PHP, and suggested that I downgrade version 8.2 to version 8.1 as per his suggestion (I already did this). Afterwards we were informed that the problem would be Raffle, we spoke to Adriano and both he and I realized that the date of the error was April 2024, so it is not Raffle, however, we still updated Raffle, and nothing was fixed. With that in mind, I would really like to try to repair or even disable everything to see what could be causing this, as I really need this error to be resolved!
Jim M Posted December 9 Posted December 9 The only thing we can suggest at this point is restoring back prior to these third-party changes. Unfortunately, they are outside our scope of support and seem to be the issue here.
403 - Forbiddeen Posted December 9 Author Posted December 9 1 minute ago, Jim M said: The only thing we can suggest at this point is restoring back prior to these third-party changes. Unfortunately, they are outside our scope of support and seem to be the issue here. Tell me how to disable all plugins via FTP. If i disable, will fix the problem. Maybe, if we replace the theme via DATABASE (liked i asked before), fix the problem too.
Jim M Posted December 9 Posted December 9 1 minute ago, 403 - Forbiddeen said: Tell me how to disable all plugins via FTP. If i disable, will fix the problem. Maybe, if we replace the theme via DATABASE (liked i asked before), fix the problem too. That is the recovery mode which you have enabled but is not working due to these third party items. Daniel F 1
403 - Forbiddeen Posted December 9 Author Posted December 9 1 minute ago, Jim M said: That is the recovery mode which you have enabled but is not working due to these third party items. Is there no other way to enter recovery mode and disable the modules?
Jim M Posted December 9 Posted December 9 Just now, 403 - Forbiddeen said: Is there no other way to enter recovery mode and disable the modules? That is correct. The only way forward is to do a full restore back (file and database) to when your community was working with all these items.
Daniel F Posted December 9 Posted December 9 Shot in the dark: Take a look at your core_themes database table and check if there are any styles at all and if at least one is set as default ( set_is_default column) !
403 - Forbiddeen Posted December 9 Author Posted December 9 4 minutes ago, Daniel F said: Shot in the dark: Take a look at your core_themes database table and check if there are any styles at all and if at least one is set as default ( set_is_default column) ! Which number i put there?
Jim M Posted December 9 Posted December 9 3 minutes ago, 403 - Forbiddeen said: Which number i put there? There should be a row which is true (aka 1). Please take a backup prior to making any changes.
403 - Forbiddeen Posted December 9 Author Posted December 9 11 minutes ago, Jim M said: There should be a row which is true (aka 1). Please take a backup prior to making any changes. i did it and dont work. dont show any default there on database.
Jim M Posted December 9 Posted December 9 You have 3 themes marked as default which will not be right... Only 1 row (aka theme) can have it set_is_default set as true. I changed one of the themes to default and I seem to be able to access the ACP login page. However, it is taking quite a while to login...
403 - Forbiddeen Posted December 9 Author Posted December 9 3 minutes ago, Jim M said: You have 3 themes marked as default which will not be right... Only 1 row (aka theme) can have it set_is_default set as true. I changed one of the themes to default and I seem to be able to access the ACP login page. However, it is taking quite a while to login... Great, i see here... i will try to remove the old apps to fix that.
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