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HighlanderICT

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Everything posted by HighlanderICT

  1. Thank You Adriano. This worked perfectly.
  2. Is it possible to have the original date as shown in the screenshot above DISABLED by default ? We use this a lot for various post templates and when we copy the template from our editorial forum to the main one the person editing this often forgets to uncheck this value and its a lot of steps to go into the database and set a new post date .... If not possible to make it an option, is there a manual edit we can make to turn this flag off ?
  3. I had a user approach me about a problem he and his son encounter on our site. They use a shared computer and have different login accounts. When one is finished he logs out and the other attempts to login. This used to work fine but now fails. After logging out, when the alternative account details are entered the site does nothing then eventually comes back with a 500 or 524 error via cloudflare. If the user takes the extra step of clearing cookies from the site after he logs out, the other user can logon as normal. I was able to reproduce the issue myself using my admin account and a test account. We do have a constants.php but there are no cookie settings in it that I can see .... define( 'REPORT_EXCEPTIONS', true ); define( 'REDIS_ENABLED', false ); define( 'STORE_METHOD', 'Database' ); define( 'STORE_CONFIG', '[]' ); define( 'CACHE_METHOD', 'None' ); define( 'CACHE_CONFIG', '[]' ); define( 'CACHE_PAGE_TIMEOUT', 600 ); define( 'SUITE_UNIQUE_KEY', '<value>' ); In the error logs I do see a timeout which matches the time when the user gets timed out. [17-Apr-2019 13:50:55 UTC] PHP Fatal error: Maximum execution time of 90 seconds exceeded in /home/<site>/public_html/system/Db/Db.php on line 600 Its not a huge deal as there is a workaround/solution but it would be nice if we could make it work like it used to where one user logged out and the next user could login without jumping through all sorts of hoops ..... Any suggestions ?
  4. I just bought this plugin yesterday and thought to bash ahead and do some conversions without brain engaged .... end result is that I made a mistake on our live forum converting a forum to a club and accidentally deleted the forum content for that new club. so its basically lost as far as I can see as its no longer in the forum area and now deleted from the clubs. Luckily I chose to try this out on a smaller, less used area of my site so the damage is limited ! I currently have a DEV copy of the same forum up and running which uses a copy of the original database, and as this particular forum was not heavily used and the content is more or less the same as my live site (I might lose a few topics but not all) I thought I could install the plugin on the DEV site, convert the forum on the DEV site to a club then export the SQL for that club on the DEV site back into my live site. However I get an error installing the plugin and not sure what the issue is. There are no errors logged on the system or error logs and no server error.log file in the site folders when viewed in FTP. Have tried disabling all the plugins, clearing caches, rebuilding indexes, optimising and repairing SQL tables etc. My alternative is to try and extract all the info (posts, topics, etc) from the dev site and copy them back to the main site. I can do that with the forum itself and the topics as I can isolate these by forum_id (21) but cannot see how I can do it with the posts ! This was the error ... anyone encountered this before ? or have another suggestion on how I can restore this forum/club Oops, thers seems to be a problem: /admin/?adsess=ee4b9c95b82896b99ab67d8ff66e0874&app=core&module=applications&controller=plugins&do=doInstall&file=/tmp/IPSitu5wF&key=8a6f17d2d35a7e5f705abb3d22e5d26c does not seem to be loading right now. Go back to <site>/admin/?adsess=ee4b9c95b82896b99ab67d8ff66e0874&app=core&module=applications&controller=plugins EDIT - got it restored in the end, but it was a manual process that involved finding the data in the DB copy, then running a bunch of SQL queries to get the forum ID then the topics for that forum id, and finally the individual posts for those topics based on the topic IDs in the posts. Pretty laborious, but it worked.
  5. Admin CP > Groups > whichever group you want to permit > Content > Social Media Promotion toggle ON
  6. Add me to that list too. We have a bunch of housekeeping to do on our site as its approaching the end of the football (soccer) season in the UK and we tidy things up once a year at that time. We are also looking to update to 4.3 between now and July/August and may have a bit more re-arranging to do so re-instating this feature would be desirable.
  7. How do I enable this ? I dont seem to have this available as an option for moderators or admins ?
  8. Does that mean an administrator cannot ? I dont see it at all ... but thats not really an issue as I prefer to keep using your plugin. its plain and simple and does all that i need . I know, thats what i mean .... he is used to using your plugin to promote to article and that was it .... his editing was finished .... now I am asking him to promote to article then go back to the newly promoted article and use the internal system to promote to social media and to 'our picks' if we want it there too. (no big deal and off topic for the functionality of the plugin).
  9. Where do you enable it ? I cant see the option to do so in the member groups or in forum permissions anywhere. It is probably staring me in the face but I cannot find it in ACP I like your plugin as its quite simple and puts a link there right on the actual post. no extra clicks or hidden in menus anywhere .... more importantly, my editor finds it easy to use ! He just has to get his head round the new promote to social media and to 'our picks' option in 4.2
  10. I can promote to Facebook, Twitter or 'Our Picks' and all of these are welcome additions, but have I missed the option to promote an individual post to an actual article ? I did not see that and thats what this plugin does.
  11. Thanks for the rapid response and new version. This is an essential plugin for my non-tech savvy guy who manages our editorial team.
  12. Having the same issue in 4.2. cannot see the option to promote to article. will send a PM if thats ok.
  13. I have the opposite issue ... the old URL was flagged by Webmarshal as malicious but this one now loads fine
  14. I am using 4.19.4 and it does seem to work. When I enable it I get no ads on the login or sign-up screens and when I disable it I do get ads. I did drag it to the top of the list in the plugins page on ACP. I have asked google to review the page. If it still doesnt pass the sniff test then I may have to go down the route of the custom blocks and place them manually. I dont have a lot of adverts so its not going to be a ridiculous task to set them up on forums, articles and blogs only Would be nice if this could be addressed in a future version of the software though.
  15. I just checked the plugin we use and it does seem to work. I disabled it and it instantly showed ads on the login/register screen. I re-enabled it and the ads were gone. Going to query with google.
  16. We have received a report from Google that we are in violation of their adsense policies by displaying ads on certain pages without content. the example URL given was the login page but I assume other pages without 'valuable content' also apply. We are using the standard advertisement option within IPB. I have asked IPB support how to exclude ads on the non-relevant pages as we do use the ads to fund our VPS hosting and IPB renewals but the answer was "There is no way in which to stop these from appearing on those pages at the present time". We have a total of 4 ads setup in the advertisements section of ACP. Matched Content : set to custom location so we can add to specific location in sidebar Header Ad : set to 'just below the page header' Sidebar Ad : set to custom location so we can add to specific location in sidebar Footer Ad : set to 'just above the page footer' We also have the "Disable Ads on Specific Pages 1.0.1" plugin installed and I thought it was working fine ... but based on the email from Google, I guess not !!! I am assuming/hoping that someone else has run into this issue and may have an idea how to resolve? I do not want to remove all ads for the reasons I mentioned above, but equally I don't want to fall foul of google and end up getting our account revoked or suspended. Anyone got any ideas ?
  17. Having the same issue and thought it was related to something else. Response from IPS was as follows : The OutOfRangeException errors in the ACP system logs are not related to polls they are caused by a plugin attempting to load a content item that does not exist. Specifically the problem is caused by the "Ban From Topic" Plugin. Please disable this plugin or contact the modification author for assistance. These are some examples from the logs : OutOfRangeException: (0) #0 /home/site/public_html/init.php(447) : eval()'d code(73): IPS\_Content::loadAndCheckPerms('29634') #1 /home/site/public_html/system/Dispatcher/Controller.php(96): IPS\forums\modules\front\forums\hook562->manage() #2 /home/site/public_html/system/Content/Controller.php(51): IPS\Dispatcher\_Controller->execute() #3 /home/site/public_html/applications/forums/modules/front/forums/topic.php(40): IPS\Content\_Controller->execute() #4 /home/site/public_html/system/Dispatcher/Dispatcher.php(129): IPS\forums\modules\front\forums\_topic->execute() #5 /home/site/public_html/index.php(13): IPS\_Dispatcher->run() #6 {main} OutOfRangeException: (0) #0 /home/site/public_html/system/Content/Content.php(81): IPS\Patterns\_ActiveRecord::load('27106') #1 /home/site/public_html/init.php(447) : eval()'d code(73): IPS\_Content::loadAndCheckPerms('27106') #2 /home/site/public_html/system/Dispatcher/Controller.php(96): IPS\forums\modules\front\forums\hook562->manage() #3 /home/site/public_html/system/Content/Controller.php(51): IPS\Dispatcher\_Controller->execute() #4 /home/site/public_html/applications/forums/modules/front/forums/topic.php(40): IPS\Content\_Controller->execute() #5 /home/site/public_html/system/Dispatcher/Dispatcher.php(129): IPS\forums\modules\front\forums\_topic->execute() #6 /home/site/public_html/index.php(13): IPS\_Dispatcher->run() #7 {main} Please advise
  18. thanks Adriano - v1.0.2 fixed the problem. awesome turnaround time in getting it fixed.
  19. this is what I see (minus the part that shows the poll content itself). Let me know if you want to see it on the site itself Wed, 13 Jan 2016 19:35:00 +0000 (Severity: 0) xxx.xxx.xxx.xxx - http://caleythistleonline.com/topic/27267-poy-template/?do=copy&id=27267 Unknown column 'tid' in 'field list' INSERT INTO `ibf_core_polls` ( `tid`, `start_date`, `choices`, `starter_id`, `votes`, `forum_id`, `poll_question`, `poll_only`, `poll_view_voters` ) VALUES ( ?, ?, ?, ?, ?, ?, ?, ?, ? ) | File | Function | Line No. | |----------------------------------------------------------------------------+-------------------------------------------------------------------------------+-------------------| | /system/Db/Db.php | [IPS\Db\_Exception].__construct | 388 | '----------------------------------------------------------------------------+-------------------------------------------------------------------------------+-------------------' | /system/Db/Db.php | [IPS\_Db].preparedQuery | 645 | '----------------------------------------------------------------------------+-------------------------------------------------------------------------------+-------------------' | /init.php(434) : eval()'d code | [IPS\_Db].insert | 200 | '----------------------------------------------------------------------------+-------------------------------------------------------------------------------+-------------------' | | [IPS\forums\modules\front\forums\hook274].copy | | '----------------------------------------------------------------------------+-------------------------------------------------------------------------------+-------------------' | /system/Dispatcher/Controller.php | [].call_user_func | 85 | '----------------------------------------------------------------------------+-------------------------------------------------------------------------------+-------------------' | /system/Content/Controller.php | [IPS\Dispatcher\_Controller].execute | 46 | '----------------------------------------------------------------------------+-------------------------------------------------------------------------------+-------------------' | /applications/forums/modules/front/forums/topic.php | [IPS\Content\_Controller].execute | 40 | '----------------------------------------------------------------------------+-------------------------------------------------------------------------------+-------------------' | /system/Dispatcher/Dispatcher.php | [IPS\forums\modules\front\forums\_topic].execute | 129 | '----------------------------------------------------------------------------+-------------------------------------------------------------------------------+-------------------' | /index.php | [IPS\_Dispatcher].run | 13 | '----------------------------------------------------------------------------+-------------------------------------------------------------------------------+-------------------' ------------------------------------------------------------------------
  20. recently upgraded to latest version of IPS4 (4.1.6.1) and during the upgrade it disabled this and other (3rd party) plugins. After re-enabling it, it now throws a EX1054 error when copying a topic with poll ... any ideas ?
  21. unfortunately, the live upgrade encountered this same issue yesterday. Based on the past experience, once IPS have time to answer my ticket from early this morning I think we will finally complete our upgrade today .... (think it took about 6 hours from the fix on the test site to the completion of the rebuild). Other than that everything seems to be good at first glance.
  22. problem resolved. thread can be closed.
  23. As a post-script to this, and in the interests of fairness, I should point out that IPS did help me, and so did my hosting provider. In the end IPS were not able to bodyswerve the ticket and between the three of us (me, host, IPS) we got it sorted. I believe both of them went beyond the official remit they provide so I have thanked both privately, and now publicly. the problem turned out to be something in the database that was neither the fault of the software or the hosting environment. The rebuild process got hung up on a couple of database entries that had either got corrupted or were malformed in some way and it killed the process stone dead. My host changed me from litespeed to apache for better (less generic) error reporting and we then had to take my live site offline for a little while to troubleshoot as we thought htaccess in root may have been affecting the development subdomain. This allowed IPS to identify the problem and hep me get over it. The rest of the rebuild process worked without a hitch and it looks like my test install is working as expected. All being well we do now intend to commit to the upgrade next week ! With regards to Lindy's comments, I do understand. I have worked as a global software asset manager / licensing administrator for the last 10 years buying and maintaining (mostly networked) software for a large multinational company and I tend to disagree about the nature of test installs. To me, to my company, and even the vendors to whom we pay our yearly maintenance fees, the test install is part of the overall software lifecycle for the customer and should not be regarded as a separate or second license. I need to test it in a development environment before I can put it into a production one. its common sense. IPS have always helped in this regard and if you were to look back on my tickets I would have to say that the vast majority of them have been logged either before or during an upgrade. Once the new version is up and running it is typically very stable and does not require much support (in my case anyway). I hear what you say about the test environment doubling your work, but would also question whether that is true or just anecdotal? In my case, we have had a few issues along the way with the tests, but the bugs have been worked out, so if my upgrade goes to plan and does not have a hitch I wont require support for the actual upgrade itself and I would hazard a guess that many users are the same. Even if I get the same issue as this week, I will be able to point support in the direction of the last ticket so checking if the database has made the process fall over would be the first item to check and resolvable very quickly .... I agree it is frustrating for IPS when your tech may be working on an issue on a test install and the customer blows it away from in front of their very eyes. I would go further and call it ignorant in fact. I could have done that with one of my tickets but did not ... thats why I ended up waiting 16 days for the ip.content fix with the html code as I know I need to get over this hurdle before I can move on and I wont get over it by blowing everything up and starting again. However, your suggestion that it is bugs that are causing the frustration and that should be a reason to not be an early adopter is wrong. It is not the bugs that are frustrating, but the reaction to them from our software provider. Regardless of the circumstance, I as a customer felt hung out to dry with the initial response which basically felt like a big middle finger, and as I have noted, it was not the first time.
  24. I understand where you are coming from and I dont think I am being unreasonable. I waited 16 days for my last issue to be resolved and didnt complain too much even though it caused me to miss my target upgrade date of 30th May (there was a reason for choosing that date). I know they were busy with V4.0 issues on live sites so I sucked it up and have set myself a new target date (again, there is a reason for this date). I realise they are still busy with live sites and I have no problem with slipping down the priority list for a few days but that's not the case here. they are saying this will not be addressed because its a test site. I find that part to be ridiculous. To your other point ... if IPS could point me in the direction of a fix and all worked well I would actually use the 'fix' to commit to the upgrade so yes I do want the same level of support commitment. I view the testing process as a crucial part of the actual upgrade. I am an active member on another board that recently upgraded to 4.0 and it was down for nearly 2 weeks with technical issues when they upgraded. I am not prepared to risk the same issue affecting my users if I can help it !! As an illustration that even now I dont think I am being unreasonable, I sent a request to IPS at 6AM (EST) asking what scripts or pages are being called during the rebuild process? This would allow my VPS providers who are willing to troubleshoot on the server side and see exactly what is going on. I received a response from IPS at lunchtime (EST) today to say they "cannot work with test installs at this time". They did not address the question. So I asked it again and 11 hours later there is still no response despite the fact that the 2 minutes it would take to pass on the info would mean IPS could bodyswerve the whole ticket, and potentially receive a verified solution for anyone else who might experience the same problem. I have a feeling my long wait may be deliberate ........ (same thing happened last time I posted in open forum ! before my posts were deleted.)
  25. We have attempted a test upgrade from our live site (3.4.8) to our dev site using 4.0.7 but we are getting a 503 error when we try to manually run the rebuild tasks on the dashboard. Has anyone else encountered this? and if so, how did you fix it? or did you? All our previous test upgrades encountered issues of some sort, but none had this specific issue. Going back as far as RC6 the upgrade deleted all our images from the live site (turned out to be my mistake in updating paths before running upgrade. luckily we had a backup). For the fully released product we have had issues with the archives not being added as posts (this is still not resolved but we spent 4 days unarchiving our content as a workaround), and most recently we had an issue where ip.content added html paragraph code to the title of all 1200+ articles on our site (apparently fixed in this version but not able to verify yet). Despite these issues, when it came to the rebuild process in the dashboard it completed properly each time. took a while, but no errors (503 or otherwise) and no problems afterwards that we are aware of. For this upgrade everything seemed to go normally and upgraded without any hitch. The process involves 3 or 4 manual sql queries that are provided, and these were a success, but that was about the only manual stuff I had to do other than make sure my paths were adjusted before i started the process. The test site and admin back end are both operational. however when accessing the admin dashboard i get a message to say the queue task is locking frequently (something that is listed as a bug fixed in this version) and the background processes to rebuild everything are frozen at the same level (0% for most). When I setup a cron job - using the instructions provided - nothing happens, and when I try to run it manually the screen starts to do something then quickly errors out with a 503 error. I logged a ticket with IPS and also with my VPS provider. My VPS provider is willing to check things out for me and are typically very quick, but as noted in countless other posts from others, IPS will not support test installs ... even when it is preventing you from updating your live install so I am in limbo ..... would appreciate it if some of my fellow IPS customers were able to offer some peer to peer help ? This is what the VPS provider noted: Thanks for contacting Support! I have logged into the admin page you provided, and I indeed see the 503 error you describe. When I look at the error log upon loading this page, I am seeing the following errors: 2015-06-04 02:08:09.374 [INFO] [xx.xx.xx.xx:25995-0#APVH_xxx.xxxxxxxxxxxxxx.com] connection to [/tmp/lshttpd/APVH_xxxxxxxxxxxxxx.com_Suphp.sock.602] on request #0, confirmed, 1, associated process: 30054, running: 0, error: Connection reset by peer! 2015-06-04 02:08:09.374 [NOTICE] [xx.xx.xx.xx:25995-0#APVH_xxx.xxxxxxxxxxxxxx.com] Max retries has been reached, 503! It looks like the application is making too many connections to the server, is being cut out. Allow me a few more moments to see how to best fix this. I'll update you shortly with more information. they then followed up with this I apologize for the delay in reply. This appears to be an issue from Litespeed's PHP handler. Because the 503 error is general, I have been tinkering with settings that would affect the timeout. However, after making slight modifications to Litespeed >> Configuration >> Server >> External App >> LSPHP5 I have only extended the time it takes for the 503 error to appear. I have enabled Core-Dumping of your Litespeed PHP handler to better diagnose the issue - PHP keeps dying, and Litespeed's default error messages do not indicate why this is the case. Allow me some more time to better diagnose this, and I'll update you once I have more info. and finally with this For further troubleshooting purposes, do you know where the scripts are that the admin page is calling? It seems I cannot get this information from IPS so if anyone can help then I would be very greatful. thanks in advance.
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