Hi, today, we discovered we cannot download file attachments from our pages, forums, or messages. I have tried being in a few different groups, and it's the same. When we edit the posts, they are there. I tried new posts, and they are not working either. This is a serious issue for us as we depend on this feature. Cheers Alex

 

We will get someone to look into this and get back to you shortly

1 minute ago, Marc said:

We will get someone to look into this and get back to you shortly

Thanks Marc

I'm also having the same issue on my forum.

This should be fixed now.

17 minutes ago, Ryan Ashbrook said:

This should be fixed now.

It is Ryan, tested and working. Thank you.

Thank you for the fix, can confirm attachments are working on my forum again.

Having this issue on my forum.  Downloads are throwing an error "server not found" and for some reason are directing to https://f0005/backblazeb2.com....  I'm not sure why my local attachments are directing to an external website.  My invision forum is hosted by invision.

5 minutes ago, NoobForumAdmin said:

Having this issue on my forum.  Downloads are throwing an error "server not found" and for some reason are directing to https://f0005/backblazeb2.com....  I'm not sure why my local attachments are directing to an external website.  My invision forum is hosted by invision.

You're on our cloud so I have transferred this to a ticket for you.

8 hours ago, NoobForumAdmin said:

Having this issue on my forum.  Downloads are throwing an error "server not found" and for some reason are directing to https://f0005/backblazeb2.com....  I'm not sure why my local attachments are directing to an external website.  My invision forum is hosted by invision.

My wife tried to download from our forum (using her VPN which is different than mine) and had no problem.  So I turned my ExpressVPN off and it worked just fine.

Now I have to wonder why ExpressVPN is re-directing my URL clicks to some strange website...

Apparently it's one of their partner websites that does cloud storage, so now I have to ask if ExpressVPN is storing my web traffic...

Edited January 11Jan 11 by NoobForumAdmin

12 hours ago, NoobForumAdmin said:

My wife tried to download from our forum (using her VPN which is different than mine) and had no problem.  So I turned my ExpressVPN off and it worked just fine.

Now I have to wonder why ExpressVPN is re-directing my URL clicks to some strange website...

Apparently it's one of their partner websites that does cloud storage, so now I have to ask if ExpressVPN is storing my web traffic...

Backblaze is our storage partner on Cloud so being directed there when downloading is correct. However, you would need to ask ExpressVPN why you are having issues downloading a file on their VPN. It may be they are blocking it or Backblaze is blocking it.