User does not see buy button for subscription

[Sonya*]

The user cannot buy a subscription. He does not see a buy button.

A user has ID 197021. 

[NZyan]

Quick guess: Has the client already bought this product?

I have this complaint from time to time when members want to buy the premium membership – without realising they already have it…

Andreas

[Sonya*]

20 minutes ago, NZyan said:

Has the client already bought this product?

No. This is not a product, this is a subscription. He has bought another subscription in the past. The subscription plan, he bought, does not exist anymore. The invoice has expired two years ago. The subscription plan has been deleted. 

I have read that something must be done, like cancelling, deleting or whatever. I have tried it with another user, and it did not help. Even if I delete the whole client history, the user does not see the buy button.

I wish there would be a clear instruction of what to do in such cases. For me as admin and for the client as well.

[Daniel F]

Haven’t we resolved this via a ticket? 
Or was this one of the tickets where you never received a reply from us? 
let’s see if I can find it 

[Sonya*]

12 minutes ago, Daniel F said:

Haven’t we resolved this via a ticket? 

We have resolved it for another user who had the same issue.

Unfortunately, I have no possibility to see what users have (or will have) the same issue. Do you want me to continue the ticket every time, another user cannot buy? 

12 minutes ago, Daniel F said:

Or was this one of the tickets where you never received a reply from us? 

I have the ticket in my mailbox.

Edited May 14 by Sonya*

[Daniel F]

18 minutes ago, Sonya* said:

We have resolved it for another user who had the same issue.

Unfortunately, I have no possibility to see what users have (or will have) the same issue. Do you want me to continue the ticket every time, another user cannot buy? 

I have the ticket in my mailbox.

I thought it’s resolved for everybody, but now I think, that I fixed only one and that I asked you for confirmation before I change it for the other members .

Could you please reply to it to get it back to my queue.