Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted March 17, 2024Mar 17 I have enabled for myself to receive an email when I receive a PM on my forum but I don't seem to be getting any. I have checked my junk but nothing there. I asked one of my admins if she gets them and she said yes.
March 17, 2024Mar 17 Unfortunately, we cannot comment what is happening after our software hands it off to your email provider, but I can confirm that your notification settings are set correctly. Could you please let us know your display name or ID?
March 17, 2024Mar 17 Author 8 minutes ago, Jim M said: Unfortunately, we cannot comment what is happening after our software hands it off to your email provider, but I can confirm that your notification settings are set correctly. Could you please let us know your display name or ID? Catsmother is my username 🙂
March 17, 2024Mar 17 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
March 17, 2024Mar 17 Author 5 hours ago, Jim M said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Updated my details 🙂
March 18, 2024Mar 18 Please ensure you have provided the email used to log in. At present you have display name, however your site uses email
March 18, 2024Mar 18 Author 5 hours ago, Marc Stridgen said: Please ensure you have provided the email used to log in. At present you have display name, however your site uses email Why am I not receiving them? any idea?
March 18, 2024Mar 18 29 minutes ago, Buttercup said: Why am I not receiving them? any idea? We have not been able to login to your ACP yet so we are unable to determine that.
March 19, 2024Mar 19 Author On 3/18/2024 at 3:42 PM, Jim M said: We have not been able to login to your ACP yet so we are unable to determine that. Is there a problem with you logging in?
March 19, 2024Mar 19 2 minutes ago, Buttercup said: Is there a problem with you logging in? Yes. As previously mentioned, you have added a display name into the login details on file. Your site uses email to log in, so we dont have the details for this
March 19, 2024Mar 19 Author 11 minutes ago, Marc Stridgen said: Yes. As previously mentioned, you have added a display name into the login details on file. Your site uses email to log in, so we dont have the details for this Ok should be fixed now 🙂
March 19, 2024Mar 19 Solution Thank you, I was able to login now. Looking at your profile, you have Push notifications active for receiving message notifications. With that active, the push notification would win, and you would not receive an email. You would need to disable push notification if you want only emails.
March 19, 2024Mar 19 Author 49 minutes ago, Jim M said: Thank you, I was able to login now. Looking at your profile, you have Push notifications active for receiving message notifications. With that active, the push notification would win, and you would not receive an email. You would need to disable push notification if you want only emails. Thank you. It seems this was indeed the issue. Thanks again with this, much appreciated 🙂
March 21, 2024Mar 21 Author 13 minutes ago, Marc Stridgen said: Have you disabled the above as mentioned? Yep. They were working and now they are not
March 21, 2024Mar 21 Please provide me with an example user, and example item you believe you should have received notification from. We can then take a look for you
March 21, 2024Mar 21 Author Just now, Marc Stridgen said: Please provide me with an example user, and example item you believe you should have received notification from. We can then take a look for you I only have 4 members altogether including myself. When we have PM'd each other I don't get any email to say that I have received a PM. when I originally made this post Jim said it is because I had push notifications and emails on so I would receive the push notification than an email. I turned the push notifications off and I was receiving emails but now I am not receiving them again.
March 21, 2024Mar 21 Are you all on the site testing this as you are online? If so, you would get the notification while you are on the site and wouldnt get the email
March 21, 2024Mar 21 Author Just now, Marc Stridgen said: Are you all on the site testing this as you are online? If so, you would get the notification while you are on the site and wouldnt get the email I am now yes. but through the night I wasn't online and I had a PM but had no email.
March 21, 2024Mar 21 Author 1 minute ago, Marc Stridgen said: I need to know who you are on the site pls Catsmother
March 21, 2024Mar 21 Glad to hear things are working for you. I suspect this is more likely an issue on the side of your email, given what you are describing
March 21, 2024Mar 21 Author 36 minutes ago, Marc Stridgen said: Glad to hear things are working for you. I suspect this is more likely an issue on the side of your email, given what you are describing Yeah it does feel that way. Thanks for your help.
