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1 hour ago, Jim M said:

Do you have the example user's display name or ID?

yes I have a screenshot, don't really want to post it in public though

You can post the ID of the user here or I have messaged you for further details.

Was this user just first initially signing in when they were seen as anonymous? It hadn't looked like they touched anything in the software.

  • Author
16 hours ago, Jim M said:

Was this user just first initially signing in when they were seen as anonymous?

no they were a minute away from being logged out when I noticed them

Unfortunately its difficult to see why they would have been showing as anonymous, without being able to see the issue in action itself. Have you asked the user at all, if they are aware or it?

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