Hello,

we're heavily using the upcoming events block and experiencing an issue. Depending on the user's timezone events are disappearing too early / too late.

Most of our users are in Germany and events disappear 2 hours before the actual time (GMT+2)

Is this a known issue? Anything we can change from our side? (self hosted community on PHP 7.4)

Best
Dennis

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

Thank you, @Marc Stridgen - I've updated the access information.

Let me know if you need anything else from me.

Edited August 10, 20222 yr by dhpunkt
typo

Please check those details, as they are not allowing ACP access

I double checked, ACP is accessable for user invision.[...] (full admin).

I saved all credentials again, hopefully it's working now!

The relevant domain is: dev.me[....]

17 hours ago, dhpunkt said:

I double checked, ACP is accessable for user invision.[...] (full admin).

I saved all credentials again, hopefully it's working now!

The relevant domain is: dev.me[....]

You have no licensed live URLs with that domain.  Please could you clarify?

On 8/11/2022 at 9:33 AM, Marc Stridgen said:

You have no licensed live URLs with that domain.  Please could you clarify?

Yes, this is our test URL that is running on the most recent IPS version. You can find everything to access in our profile. 

Do you need access to our live system as well?

Please be advised that we would only provide support for your live installation. Test installations are purposed for your own testing and development but as these widely vary from production installations, we only provide limited support. If you're having the same issue on your production installation, we can certainly investigate.

Thanks for clarification. We have the same issue on our production installation, I created an account for you.

Could I please confirm you are aware these work on UTC, and will therefore always follow that timezone?

2 hours ago, Marc Stridgen said:

Could I please confirm you are aware these work on UTC, and will therefore always follow that timezone?

I'm not aware of that or maybe haven't got your point.

When we create an event we can select its timezone. I think it defaults to the timezone of the client who's creating the event:

In our database the event start date is correctly(?) stored in UTC

 

The issue: In the upcoming events block the event disappears at 16:00:00 client time, regardless of the client's timezone - i.e. my computer is set to Europe/Berlin time and the event is only visible until 16:00 local time although it starts at 18:00 local time.

When I change my computer's timezone to UTC the block works as expected. 

What the block shows is based on UTC time. So 'today' would be 00:00 UTC to 23:59 UTC

I'm not talking about the date/time that is shown, it's correct. The event disappears before it has started. I have to change my computer's timezone to UTC to make it work.

I guess this is not how it's supposed to be?