HI,

I am trying to open a support ticket but it won't go through, says I haven't selected the package, since there isn't a package to select that's a puzzle I can't solve.

The forum has malware, needs to be updated but I am running into a seeming brickwall to get that resolved. I even sent some tweets, no replies.

Guy Cook

American Road Magazine dot com / forum

Strange .. should be a package in the drop down menu (which appears after you select which 'Department' from drop down menu ... e.g. General Support, Customer Service)

Strange .. should be a package in the drop down menu (which appears after you select which 'Department' from drop down menu ... e.g. General Support, Customer Service)

Perhaps the support expired?

HI,

How then do we go about getting this fixed? Our forums have malware on them (the shorturl redirect stuff) and since I can't contact them..... I also sent tweets directly to their twitter, and that isn't replied to either. Becky is the site owner, so I've logged in via her credentials to post here, so that the billing dept can look up the account.

The credit card information has been updated too. Ideas / phone numbers welcome!

Guy

Send in an email to accounts@invisionpower.com with your name, email address etc and they will be happy to help.

Note however, they may reply requiring additional information to verify your identity that you own the license etc. :)

Hello, you will need to re-activate your license for support and upgrades, you can use the link below as well on how to do this.

http://www.invisionpower.com/support/guides/_/ips-client-services-and-faq/deactivating-and-reactivating-licenses-r30

HI,

Just got through purchasing Premium Support package. Pending is what the page says. Also renewed the licenses, thanks to forum members who suggested checking that.

Guy Cook for Becky Repp

Hello, please check your email or log into the client area, we are still awaiting your response, thank you! :smile: