403 - Forbiddeen

Here @Marc

Here it is: error_log (root logs) (today 11:20 am GMT-3 12/10/2024) Here it is: error_log-admin (admin logs) (yesterday 7:48 pm GMT-3 12/09/2024)

bandicam 2024-12-10 05-00-27-162.mp4 @Marc --- Edit: I have already tested it on other browsers and on another device, and on a cell phone.

This is the problem, it doesn't show any log.

Hey @Adriano Faria, basically this is the error I have

If it were possible, could you let me know so I can try to resolve it?

@Gary I've also tried removing .htaccess, but if that doesn't work, I don't know what to do to resolve it.

As I said, I installed the update and upgraded on top of a custom theme, but I removed it. In any case, I did a clean installation on my local server, got the original theme, downloaded it and then uploaded it to my test server, but without success, and I have already cleared the cache several times.

Can you help me to fix it?

did not work

I already did this, but somehow, did not work

The theme doesn't even open in the theme editor, is there a way to restore the original theme?

I don't know if it was because it was updated on top of the modified theme that I had and then I removed it, I don't know if that was the problem. Is it possible to redo the upgrade to try to resolve it?

First of all, I UNDERSTAND that I am using the beta version and installed in the Test url, after all the purpose is not to use it in the main forum. I upgraded from version 4.7.19 to version 5.0.0 Beta 7, although it appears to have finished, I can access the admincp but the website itself keeps giving a 500 error, how can I solve this? I've tried clearing the cache, but to no avail.

Great, i see here... i will try to remove the old apps to fix that.

i did it and dont work. dont show any default there on database.

Which number i put there?

Is there no other way to enter recovery mode and disable the modules?

Tell me how to disable all plugins via FTP. If i disable, will fix the problem. Maybe, if we replace the theme via DATABASE (liked i asked before), fix the problem too.

@Jim M I'll explain what happened. We were using a theme that suddenly stopped working. As we used the same theme on the test site, we downloaded the theme and upgraded it on the original site. However, when I saved it, I made this theme available to all users. It must have also been updated in the database. The theme simply bugged and stopped working, not allowing me to access the site or anything else, including the admin panel. As we hadn't paid or upgraded the IPS, we decided to pay for support and also to update the platform. Even updating it didn't solve the problem, so we opened a topic here. @Marc saw that we were using a different version of PHP, and suggested that I downgrade version 8.2 to version 8.1 as per his suggestion (I already did this). Afterwards we were informed that the problem would be Raffle, we spoke to Adriano and both he and I realized that the date of the error was April 2024, so it is not Raffle, however, we still updated Raffle, and nothing was fixed. With that in mind, I would really like to try to repair or even disable everything to see what could be causing this, as I really need this error to be resolved!

I had updated 2 hours ago

So it is updating again, because I had already done the system update I upgrade the Raffle, and the system as you told, but the error persist

I am currently updating Raffle, as stated the error was in this application!

These errors are from the 7th, we are on the 9th (UTC -3), I updated the community today

I downgrade to 8.1 as recommended.