I've been an Invision customer since 2005. I just received the email about the new pricing model moving forward.

The cheapest hosted plan is more than TRIPLE what I am currently paying (from $30 a month to $100 a month). How are smaller communities supposed to deal with cost increases this insane?

I get where you're coming from - tripling the price is definitely a big jump, especially for long-time users with smaller communities. That said, the newer version of Invision really is a major step up from the old software, both in features and flexibility - you honestly can't compare them. If your community has been around since 2005, there's a good chance you can find ways to offset the cost, especially with the monetization tools available now - and more to come in the near future.

I don't care how much of a step up it is; I'm content with the current functionality. I just want a dang message board for my site's community. I don't need or want the latest, greatest, whiz-bang features that drive the dev and support costs higher.

A 50% increase I'd be cranky about but could tolerate, but 300%? It's B.S.

Thank you for reaching out and I totally understand that this is a significant change.

Several years ago, we transitioned away from our legacy packages as we moved to a modern cloud-based infrastructure. The older plans were built around a traditional hosting model, where costs were more directly tied to the package structure. Our new cloud platform is a true cloud solution, and as you can imagine, it requires a much larger investment on our end.

That said, we’ve done our very best to honor legacy pricing for as long as possible — we really don’t enjoy raising prices. While our operational costs have steadily increased each year, your current plan has remained unchanged for quite some time.

Unfortunately, we've now reached a point where it's no longer sustainable to continue offering the legacy package. We’ll need to transition your account to one of our current plans in order to continue providing reliable service and support.

We’re happy to work with you to find the best fit — please don’t hesitate to reach out with any questions.

Just now, Lindy said:

Thank you for reaching out and I totally understand that this is a significant change.

Several years ago, we transitioned away from our legacy packages as we moved to a modern cloud-based infrastructure. The older plans were built around a traditional hosting model, where costs were more directly tied to the package structure. Our new cloud platform is a true cloud solution, and as you can imagine, it requires a much larger investment on our end.

That said, we’ve done our very best to honor legacy pricing for as long as possible — we really don’t enjoy raising prices. While our operational costs have steadily increased each year, your current plan has remained unchanged for quite some time.

Unfortunately, we've now reached a point where it's no longer sustainable to continue offering the legacy package. We’ll need to transition your account to one of our current plans in order to continue providing reliable service and support.

We’re happy to work with you to find the best fit — please don’t hesitate to reach out with any questions.

Work with me HOW exactly? Best fit WHERE exactly? The problem is that the MINIMUM PLAN under your new model is more than TRIPLE what I am currently paying. So unless you are willing to do something about that, then my 20 years as a customer apparently mean nothing. That large of a price increase is unconscionable.

16 minutes ago, Lindy said:

While our operational costs have steadily increased each year, your current plan has remained unchanged for quite some time.

Since I cannot edit my previous comment:

I loathe when companies pull B.S. like this: "You've been paying less than you should have been, so pay up or get out!" It sure is easy to make that claim AFTER the fact.

If there were cost increases that needed to be addressed at any point along the way, that could have been communicated BY YOU instead of pulling the rug out from under people with an increase of this magnitude.

If nothing else, for the benefit of LONG TIME legacy customers, if you actually cared about customer service and satisfaction, there would have been SOME sort of proactive advanced communication to those impacted customers laying the groundwork and expecation, i.e., "with version X.X we will have to raise your costs" and do it INCREMENTALLY, not a 60 day notice before your cost (more than) triples.

Edited August 4, 2025Aug 4 by Heavy Harmonies

Thank you again for sharing your thoughts — I truly do understand your frustration, and I'm really sorry this experience has been disappointing.

As mentioned in the email we sent, we’re offering the Creator Pro package at an introductory rate for six months to help ease the transition, should you decide that upgrading is the right path for you.

Of course, the decision is entirely yours, and we’re not imposing any changes without your consent. I wish I could offer more beyond what’s already been extended, but we’ve done our best with what was mentioned.

Since this is now more of an account-specific matter, and you already have a support ticket open, I’d be happy to continue the conversation there. This forum is meant primarily for general platform feedback — which you’ve provided, and we do appreciate.

Thanks so much for your understanding, and I look forward to assisting you further through your ticket!