WebCMS Posted October 13 Posted October 13 (edited) It has gone down for a couple of times in the last 2 hours. The last one was for over 15 minutes. Are these issues resolved yet? Edited October 13 by WebCMS David N. 1
Jim M Posted October 13 Posted October 13 Our team is working on this new issue at hand. It should mostly be resolved. If you're having issues, please submit a ticket rather than posting on the community as we will be able to more readily help you in an emergent situation.
WebCMS Posted October 13 Author Posted October 13 2 hours ago, Jim M said: Our team is working on this new issue at hand. It should mostly be resolved. If you're having issues, please submit a ticket rather than posting on the community as we will be able to more readily help you in an emergent situation. Is creating a ticket by sending an email?
David N. Posted October 13 Posted October 13 I've also noticed my site (as well as this site) going through some very slow periods today. It's frustrating that this seems to be a regular occurence with Invision Community cloud service. 😞
Jim M Posted October 13 Posted October 13 2 hours ago, WebCMS said: Is creating a ticket by sending an email? You can send an email or go to Client Area -> My Purchases -> click your Cloud package -> Support -> Submit Ticket.
WebCMS Posted October 13 Author Posted October 13 1 hour ago, Jim M said: You can send an email or go to Client Area -> My Purchases -> click your Cloud package -> Support -> Submit Ticket. I found that your site is also down at the same time. Will Client Area be accessible during downtime?
Marc Posted October 14 Posted October 14 It should be, yes. However if its not, you can email us if needed WebCMS 1
WebCMS Posted October 14 Author Posted October 14 6 hours ago, Marc said: It should be, yes. However if its not, you can email us if needed CiC went down last night and also today morning and your ic.com site was down too at the same times. Looks like email is the option in these situations. Marc 1
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