Hi Team

I went to upgrade the website from 4.7.16 but the update failed through the AdminCP and it wants me to update via a manual download which i have never done via FTP.

As teh update failed, the Website is down and i am stuck on the manual upgrade option when i log into the AdminCp.

Is there a way to cancel the upgrade so i can get the website back up until i work out how to do it manually?

Check your PHP version. It should be 8.1 for automatic update 

 

22 hours ago, Sonya* said:

Check your PHP version. It should be 8.1 for automatic update 

 

Yes, its 8.1 

This is the error thats to be stoping the update:

v

You would need to upload a fresh set of files from your client area (or certainly that one), as you are missing updates

22 hours ago, Marc Stridgen said:

You would need to upload a fresh set of files from your client area (or certainly that one), as you are missing updates

Do you know if there is a help video to do that as i have never had to do it before 😕

1 hour ago, Nym said:

Do you know if there is a help video to do that as i have never had to do it before 😕

Literally just drag and drop the contents of the ips_a0570 folder

Drag all of that

into here

 

make sure you backup your files and database before you do that though.

Also ensure you 'merge'. By this I mean it should only be replacing files that already exist. It shouldn't be deleting anything. 

3 hours ago, Nym said:

Do you know if there is a help video to do that as i have never had to do it before 😕

How have you installed your forum? You have downloaded the files and uploaded them on your hosting, right? It is the same way while doing manual upgrade.

Hi Thanks all, I'll try the suggested above.

@Sonya* GoDaddy migrated the files over, so i have very limited knowledge of Cpanel.

 

If this is not something you are comfortable with, have you ever considered our cloud platform? It would certainly save you ever needing to deal with servers again