Nym Posted April 15 Posted April 15 Hi Team I went to upgrade the website from 4.7.16 but the update failed through the AdminCP and it wants me to update via a manual download which i have never done via FTP. As teh update failed, the Website is down and i am stuck on the manual upgrade option when i log into the AdminCp. Is there a way to cancel the upgrade so i can get the website back up until i work out how to do it manually?
Sonya* Posted April 15 Posted April 15 Check your PHP version. It should be 8.1 for automatic update  Marc 1
Nym Posted April 16 Author Posted April 16 22 hours ago, Sonya* said: Check your PHP version. It should be 8.1 for automatic update  Yes, its 8.1 This is the error thats to be stoping the update: v
Marc Posted April 16 Posted April 16 You would need to upload a fresh set of files from your client area (or certainly that one), as you are missing updates
Nym Posted April 17 Author Posted April 17 22 hours ago, Marc Stridgen said: You would need to upload a fresh set of files from your client area (or certainly that one), as you are missing updates Do you know if there is a help video to do that as i have never had to do it before 😕
flashpoint Posted April 17 Posted April 17 1 hour ago, Nym said: Do you know if there is a help video to do that as i have never had to do it before 😕 Literally just drag and drop the contents of the ips_a0570 folder Drag all of that into here  make sure you backup your files and database before you do that though.
Marc Posted April 17 Posted April 17 Also ensure you 'merge'. By this I mean it should only be replacing files that already exist. It shouldn't be deleting anything.Â
Sonya* Posted April 17 Posted April 17 3 hours ago, Nym said: Do you know if there is a help video to do that as i have never had to do it before 😕 How have you installed your forum? You have downloaded the files and uploaded them on your hosting, right? It is the same way while doing manual upgrade. Marc 1
Nym Posted April 18 Author Posted April 18 Hi Thanks all, I'll try the suggested above. @Sonya*Â GoDaddy migrated the files over, so i have very limited knowledge of Cpanel. Â
Marc Posted April 18 Posted April 18 If this is not something you are comfortable with, have you ever considered our cloud platform? It would certainly save you ever needing to deal with servers again Sonya* 1
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