After the domain name is hosted on the platform, I have been unable to receive emails. Please confirm the reason. Thanks!

I haven't received any emails for three days. Sent an email to customer service. But I don't get a reply.

This is because your email address on file uses the domain which you changed to our nameservers. The email records provided included non-English characters. Please ensure that all instructions and DNS records are in English.

We have reached out to you but as the email address on file uses the domain, we can't reach you. Please change your email address on file in the Client Area or supply us an alternate email address to communicate with you to resolve the DNS issues with your email.

Alternatively, you can add an alternative contact within your client area, with a different email, and contact us using this