SSTreasurer
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Everything posted by SSTreasurer
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So far no commonalities I can find other than member group. It's only been people in one specific member group. Some it's their primary group, and some it's one of their secondary groups. But it's only members in that group that have so far mentioned this issue.
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We've had a few people encounter an issue where a response they type in a forum doesn't fully go through and submit. When they go back to the thread, they get the box with a recovered response. Sometimes it's taking people three attempts to hit "Submit Reply" before it actually shows up. It's happening on mobile, and on computers. It's happening when someone quotes a previous comment using the " Quote button. So far no one has had it happen when using the + multi quote feature; however since updating to V5 people aren't using that function as much anymore because it's less obvious than it was before. It's been across Windows, Apple, and Google devices for all of the people who have encountered the error. We had this happen previously during the PHP issue that was Invisionwide. However, once the PHP issue was fixed, it didn't start happening again until the last two weeks.
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Closing the loop on this, the issue was solved with my support ticket. (And replying here so I remember that it was when I go back to look for it again.)
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Is this issue also the cause for why replies aren't currently being added to threads?
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Our community is having issues with mentions intermittently working and not working.
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I'm going to be honest that I don't know how to do this. Any time our community has needed to submit a ticket I haven't been part of the team. I know I need to do it on the client side, but when I'm logged in there, I don't see anywhere to submit a ticket.
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These are the screenshots from her computer. The only editing I did was to cover up her email address. These are the screenshots from her phone. Ther only editing I did was to cover up her email address.
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We've run into this error a few times now, and it's impacting various members, but not all of them. Some members aren't receiving newsletter emails when those settings are turned on. Some members aren't receiving push notifications when those settings are turned on. Some members are receiving all their notifications in accordance with their settings. Some members aren't receiving any notifications of any kind when those settings are turned on. We've looked at different members' settings both in the AdminCP and on their front end to make sure everything matches. The only email error logs we have are from during the Invision issue on September 29. None before, and none after. I've looked through all the settings in the AdminCP to see if there's something somewhere that could be the reasoning for this issue, but I've come up empty. I have screenshots from one of the impacted members of what her settings look like on the front end from both her phone and her computer. Will attach those in a reply.
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We're working on setting up the Commerce section for our community and wanted to verify our understanding of some things. First, when setting up payment methods in the ACP panel, the link to get more information on payment methods takes you here. Is the topic from 2016 that includes options no longer available the most up to date information on things? I tried looking for more updated information and couldn't find anything. If there's something that has since been updated, could you share a link to it for me? Related to the topic from 2016, it doesn't mention anything about Invision having an extra fee to use the services on top of the provider's fee. Is that correct? Lastly, is there a discussion somewhere about other payment services to include in the future? Thank you for all your help with these. -Amanda
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Wait, it's back in Alpha testing? I was just reading about the beta round 3 for 5.0.20
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I appreciate this response. I looked through the beta release notes for version 5.0.20 and don't see anything about the member download not sorting with dates. Is this issue related to the duplication error others have had? Thankfully we aren't seeing this problem but I didn't know if the two issues were related. Also, when is the anticipated release of version 5.0.20?
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We updated to V5 near the end of May. Since then, the "Download Member List" function hasn't been sorting member data the way it has in the past. When downloading a member list where the only way it's being parsed is the "Member Group", the data sorts correctly and the Member List you download accurately reflects the members in the groups you wish to show versus not show. However, if you add a date range of any kind, it doesn't properly remove members who don't apply to the sort parameters. Attached are screenshots showing what options were selected, and the result that has members that should have been removed with the options. Our working theory is that something with dates got messed up or changed in the V5 updated. But we can't figure out how, why, or what needs to be done to fix it. Any help would be appreciated.
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I saw the free application available. However, I'm still advocating for it to be a native function in future updates. Hence I have added it to the "Ideas and Requests" area.
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I'm requesting the "Mark Content As Read" via the forum icons be included again in a future update. This feature was very useful for our forum members. If a topic is of no interest to one of the members, it made it easy to mark that section as read and then move on. Now, every member has to either mark absolutely everything as read, or open every single thread/topic/forum/subforum. It's even more difficult for admin when there are threads posted in advance and scheduled to appear for everyone else at a future date. Thank you! -Amanda
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This is helpful to know. I'll add it to the "Ideas and Requests" section as something to add back in the theme for V5.
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We recently updated our forum to V5 and are still working through things that have changed, new features, and things that aren't available anymore. One feature that was very useful for our forum members was being able to click the icon next to a forum, or the circle/star next to a thread, to make that forum or that thread as read. If a topic is of no interest to one of the members, it made it easy to mark that section as read and then move on. Now, every member has to either mark absolutely everything as read, or open every single thread/topic/forum/subforum. It's even more difficult for admin when there are threads posted in advance and scheduled to appear for everyone else at a future date. After looking around in all of the admin options, we can't find a way to turn this back on. Is it a setting we're not finding? Was it removed altogether in V5? If so, what reasoning would there be to not allow this as an option anymore? Thank you for your help! -Amanda
