We have a new user to our site who just registered and is not being allowed to post any topics to our forum. He keeps getting a message that he is banned and not allowed to post. Could a site admin please check. I have whitelisted his IP address that keeps showing up in the Spam Defense.

Edited November 18, 2024Nov 18 by Jim M
Hide IP

The IP address listed there is returning a 1 from the Spam Defense so that means they are OK to register.

You do have Spam Analysis turned on, which we have some improvements for in a future release, however, this could be marking something that they are posting as spam. You may wish to disable this temporarily to see by going to ACP -> System -> Smarty Community -> Spam Analysis.

Ok, made the change, waiting to hear back from user if that was successful

This resolved the issue. Thanks so much for the help!

Glad to hear!