Hi, Attachments are no longer working on our site: https://ncsi-collaboratives.wested.org/

I am able to create a blog post, attach a pptx file, and it shows it uploads fine. But I receive an error message when I try clicking on the file. I looked at some older posts and they are doing the same thing.

The error message:

Sorry!

We could not locate the item you are trying to view.

Error code: 2S328/2

 

Please first of all update your site to the latest release, and then test this again.

Thanks Marc. It showing as up to date, but there was an optional patch, which I went ahead and ran. Same results when tested again after the upgrade.

Are you able to provide a link to the content item where you attached this?

We noticed that the attachment wasn't working on our most recent post (link below). But I can see that the older attachments in posts on this blog are also not working. The upload process looks like it's working correct, and I can see the attachment afterwards - with the working hit counter - but the link doesn't go to the file.

https://ncsi-collaboratives.wested.org/blogs/entry/127-may-15-2024-call-focus-on-incorporating-resultsoutcomes-into-monitoring-activities/

Edited May 17, 2024May 17 by NCSI

Thank you. I've converted this to a ticket so we can take a closer look at this. Please watch your email for further correspondence.

Hi, 

Can you tell me who the email response was sent to? I have not received anything.

Thanks

Tanner Petry

It would be sent to the email on file. I have messaged you the email as this is a public forum. The response on May 17th was that a fix was deployed.