hi 

anyone run into this? i nee dhelp as my site is down now saying update in progress. when i continue or retry same error and then it goes to something saying redo upgrade when i dop it goes back to this

Please be advised I have transferred this to a ticket so we can investigate. Please see your email for next steps.

now i am getting this when i received email from tech support to go to link to redo and those are right credentials

i am logged in as admin as well

 

 

 

 

The credentials on file were correct for Admin. We just asked for FTP in the email. Any concerns, please reply moving forward in the email.