beats23 Posted September 2, 2022 Posted September 2, 2022 I update to beta 3 now I have no access to ACP. Help
Jim M Posted September 2, 2022 Posted September 2, 2022 Were you able to run the upgrader? Going to /admin/upgrade on your install, I am seeing an error about PHP sessions. Please work with your hosting provider to resolve that and then please run the upgrader at the aforementioned spot. Additionally, the account on file that we have does not have permission to the ACP. Is this the same account you're using?
beats23 Posted September 2, 2022 Author Posted September 2, 2022 The update process was complete then I click on admin cp and I got white screen.
Jim M Posted September 2, 2022 Posted September 2, 2022 A white screen is often a suppressed PHP error, you will want to check your server's error log for more information on the error you're experiencing.
beats23 Posted September 2, 2022 Author Posted September 2, 2022 PHp 8 and php 7.4 I get white screen this happen after I update my system to its beta 3. can you take a look ?
Jim M Posted September 2, 2022 Posted September 2, 2022 1 minute ago, beats23 said: PHp 8 and php 7.4 I get white screen this happen after I update my system to its beta 3. can you take a look ? We are attempting to assist you, however, obtaining error logs from your server would be your responsibility as a self-hosted customer. If you are unsure how to perform this, please contact your hosting provider or server administrator.
beats23 Posted September 2, 2022 Author Posted September 2, 2022 2022-09-02 16:17:29 UTC [apache][:warn] [pid 97509] [client 80.47.124.224:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/admin/index.php 2022-09-02 16:17:08 UTC [apache][:warn] [pid 97497] [client 80.47.124.224:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/index.php 2022-09-02 16:16:47 UTC [apache][:warn] [pid 9310] [client 80.47.124.224:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/admin/index.php 2022-09-02 16:16:03 UTC [apache][:warn] [pid 3031] [client 80.47.124.224:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/admin/index.php 2022-09-02 16:15:25 UTC [apache][:warn] [pid 97428] [client 80.47.124.224:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/admin/index.php 2022-09-02 16:13:42 UTC [apache][:warn] [pid 97361] [client 80.47.124.224:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/admin/index.php 2022-09-02 16:13:21 UTC [apache][:warn] [pid 92479] [client 80.47.124.224:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/admin/index.php, referer: https://www.My-Site.com/admin/?app=core&module=system&controller=login&error=&ref= 2022-09-02 16:13:07 UTC [apache][:warn] [pid 96809] [client 80.47.124.224:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/index.php, referer: https://www.My-Site.com/online/ 2022-09-02 16:12:58 UTC [apache][:warn] [pid 90338] [client 80.47.124.224:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/admin/index.php, referer: https://www.My-Site.com/admin/ 2022-09-02 16:12:50 UTC [apache][:warn] [pid 97509] [client 80.47.124.224:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/admin/index.php, referer: https://www.My-Site.com/admin/ 2022-09-02 16:12:26 UTC [apache][:warn] [pid 90440] [client 80.47.124.224:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/admin/index.php, referer: https://www.My-Site.com/admin/?app=core&module=applications&controller=plugins 2022-09-02 16:02:41 UTC [apache][:warn] [pid 74614] [client 80.47.124.224:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/index.php 2022-09-02 16:02:35 UTC [apache][:warn] [pid 73152] [client 80.47.124.224:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/index.php 2022-09-02 16:02:15 UTC [apache][:warn] [pid 74409] [client 80.47.124.224:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/index.php 2022-09-02 16:02:08 UTC [apache][:warn] [pid 71170] [client 80.47.124.224:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/index.php, referer: https://www.My-Site.com/index.php?app=core&module=system&controller=serviceworker&v=a85afa20a01662134044&type=front&loggedIn=false 2022-09-02 16:01:09 UTC [apache][:warn] [pid 64340] [client 80.47.124.224:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/index.php, referer: https://www.My-Site.com/index.php?app=core&module=system&controller=serviceworker&v=a85afa20a01662134044&type=front&loggedIn=false 2022-09-02 15:58:40 UTC [apache][:warn] [pid 64340] [client 80.47.124.224:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/index.php, referer: https://www.My-Site.com/ 2022-09-02 15:56:59 UTC [apache][:warn] [pid 62048] [client 80.47.124.224:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/index.php, referer: https://www.My-Site.com/ 2022-09-02 15:49:40 UTC [apache][:warn] [pid 44120] [client 80.47.124.224:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/index.php 2022-09-02 15:22:20 UTC [apache][:warn] [pid 93961] [client 78.86.33.6:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/index.php 2022-09-02 15:22:07 UTC [apache][:warn] [pid 97119] [client 78.86.33.6:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/index.php 2022-09-02 15:18:39 UTC [apache][:warn] [pid 95643] [client 78.86.33.6:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/index.php 2022-09-02 15:17:19 UTC [apache][:warn] [pid 84890] [client 78.86.33.6:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/index.php, referer: https://www.My-Site.com/login/ 2022-09-02 15:16:19 UTC [apache][:warn] [pid 82960] [client 78.86.33.6:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/index.php, referer: https://www.My-Site.com/login/ 2022-09-02 15:15:31 UTC [apache][:warn] [pid 84917] [client 78.86.33.6:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/admin/index.php, referer: https://www.My-Site.com/admin/?app=core&module=system&controller=login&error=&ref= 2022-09-02 15:15:00 UTC [apache][:warn] [pid 82960] [client 78.86.33.6:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/admin/index.php 2022-09-02 15:13:04 UTC [apache][:warn] [pid 84918] [client 78.86.33.6:12148] Timeout waiting for output from CGI script /home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/admin/index.php, referer: https://api-55e55e85.duosecurity.com/ 2022-09-02 14:55:51 UTC [nginx][error] 15062#0: *129724774 openat() "/home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/.well-known/traffic-advice" failed (2: No such file or directory), client: 64.233.173.202, server: My-Site.com, request: "GET /.well-known/traffic-advice HTTP/2.0", host: "www.My-Site.com" 2022-09-02 11:05:43 UTC [nginx][error] 35833#0: *129289342 openat() "/home/u1727-tmh6vqggrllg/www/My-Site.com/public_html/.well-known/traffic-advice" failed (2: No such file or directory), client: 74.125.212.147, server: My-Site.com, request: "GET /.well-known/traffic-advice HTTP/2.0", host: "www.My-Site.com"
Jim M Posted September 2, 2022 Posted September 2, 2022 You may wish to work with your hosting provider on timeouts. As it seems to be timing out here on your server. You may need to extend these if there is a service running on your server.
Solution beats23 Posted September 2, 2022 Author Solution Posted September 2, 2022 Never mind, the issue was from some plugins that needs updated.
Jim M Posted September 2, 2022 Posted September 2, 2022 9 minutes ago, beats23 said: Never mind, the issue was from some plugins that needs updated. Glad to hear you resolve the issue.
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