jesuralem

I tend to agree with you, but then again it is a major cultural change regarding the way you provide support, you have to understand that people can't easily project into the new way of doing thing. Also, if you believe in community support, you should also consider having a community roadmap with a way to vote for features and so...

You are right, but then you are definitely wrong to do it at the same time of a 50% price increase and without proper warning 🙂 I guess you chose to have kind of a "rip the band aid" approach.

Also, does this mean that we should be prepare to yearly price increase from now on ? I am not saying it would not be reasonable (most IT contracts take 3% per year), but we have to be prepared :).

Hi Matt, Thanks for the answer and i know you have a lot of remarks to answer but you should read them better, i actually on most of what you are saying regarding the yearly renewals and the global value of IPS. Now regarding the price increase, everybody can understand that the price had not move for 15 years and that you need to realign, but maybe you could have announced it a few weeks/months before actually applying it. Alsogiven the 50% incerease a stepped increase would have been approriate (20% in 3 months, 20% again 6 months later for instance). About support, as i said i think the most difficult part for us is that it is a complete u turn from what we've seen here for years. IPS teams has almost never provided support on the forum and rederected issues to the support tickets. Now i thin tha thaving support on the forum is nice because people having the same problem will find their solution form other people tickets. But you have to agree that it was not your policy so far.

I have to say i did not read this topic at first because i thought the changes were only on the web site. Now i have 3 comments here : - Switching to yearly renewals is definitely a very good idea, most clients are here for a while and having to go through the order and payment process every 6 month is a pain. - To my view IPS was and still is quite affordable given its features, but still the increase is around 50% for most clients and this might be issue for some of us who having small sites just for fun without income. Now you can assume that these clients are not your target. - Removing ticket support is very hard to understand for thouse of us who are frequently on the community forum : for the 2 years i have been here (i think), i would say 90% of issues i saw reported by clients on the forum have been answering by "open a ticket". And now you say we won't be able to open tickets... you have to undestand this is not a good feeling. To conclude, you absolutely have to give free licenses to apps and plugins developpers, ther definetely are vital to the ecosystem and if guys such as @Nathan Explosion and @Adriano Faria were to loose interest in IPS this would be huge loss for your products.

I did the same migration 2 years ago, i have to say i don't regret it at all. I had a few minor issues with the converter but the support team solved them quickly an ddon't even remember most of them.

Thanks, that is what i did and it seems ok.

Yes, suprisingly for a minor upgrade... The upgrader says my custom.css is incompatible but it kind of hard to understand why... It would be nice for the custom.css if the upgrader could tell which part is incompatible...