Keith Smith_105067

Please change the address on where to send it in the client interface and clarify the email please, is it the prefix before the @ or the domain name after support? [email protected] or [email protected]

heres what i got back

I updated the version and sent an email to [email protected] with these details. Can I get a ticket number or tracking info Marc. Thanks KS

I added &test=1 to the end of the subscription editor URL as requested. The problem persists. The AdminCP page heading still displays "Copy," but the Name field correctly displays "Platinum Plus — Training Library & SBI Advanced Simulations." The same issue occurs with copied member groups. Clearing the system cache did not resolve it. I've attached a screenshot showing the results of your test.

You have mentioned this is Browser Cache Cache has been cleared multiple times over months happens on all browsers Now trying to make a new subscription by Copying any fix that you may be aware of its very annoying tring to navigate around if you want a subscription with the name or even in categories with the same name on the main list? It calls this Subscription Copy and it never updates

Thanks any insights why the name of the category doesn't update I did clear the cache?

https://forum.beatthecasino.com/gallery/ beastmr215 member of users Gallery - Categories - Any Category I made In this case Baccarat and Free Baccarat click the pull down changed but not updated Cleared system Cache from quick links pull down Regards KS

I'm experiencing two separate issues in the Gallery application that I haven't been able to resolve through standard troubleshooting: Issue 1: Gallery category permissions not taking effect I have updated view permissions on several Gallery categories to restrict access to a specific usergroup. I have confirmed the following: Permissions have been explicitly granted to the intended usergroup at the category level The usergroup itself has been checked and has the appropriate permissions I have cleared the system cache (Support → Clear System Caches) after making these changes I have tested with affected users logging out and back in Despite this, users in the granted usergroup are still receiving an access denied / not authorized message when trying to view these Gallery categories. This is not resolving with cache clears or re-login. Issue 2: Application display name not updating I attempted to rename the Gallery application's display name (the label shown in site navigation) via the admin CP. The change appears to save successfully in the admin interface, but the name shown on the actual front-end forum/navigation does not update and continues to show the old name. What I need: Please advise on: Why category-level permissions granted to a usergroup aren't being honored after a cache clear, and how to properly diagnose/fix this Why the Gallery app's display name change isn't propagating from the admin CP to the live site, and the correct way to rename it I'll attach screenshots showing the permission settings, the usergroup configuration, and the naming discrepancy for reference. Thank you, Keith

THANK YOU

Thanks One question I have some subscriptions under the old products interface Physical Product is not selected They are on re-occuring payments. Will they be carried over to Version 5 as an un-interupted subscription or must I migrate them somehow? THANK YOU KEITH

I have done that twice now and your message to me is the ticket is not updated. Here is the second time I responded.

I reply to the email and opened the issue via the form which sent an email to you. I assume you are saying the email made a ticket and responding to the email did not update the ticket. There direction was to log into the client area and select an option there is no option. There is no ticket link in the email that was responded to. Would you be kind enough to send me the ticket link I'll be happy to type in what package I would like and any other details but I m sorry I do not have any information on how to access the ticket. Please Thanks You KEith

Has this been sorted out yet I have not received a response yet that I see? I did reply to the ticket email with the info you requested Regards KS

I have a simple forum for years and just need to upgrade to 5 the $99 dollar plan. The upgrade option does nor exist in my interface, please see attached Can someone direct me to how I can accomplish this. Kindly see the attached Image I don't know where else to look It says log in and select an option. There isn't any.

I am getting this error when trying to login IPS\Db\Exception: Out of memory; check if mysqld or some other process uses all available memory; if not, you may have to use 'ulimit' to allow mysqld to use more memory or you can add more swap space (1041) Can someone give this a look and advise please #0 https://forum.beatthecasino.com/